Technology Support

Jim Kendrick

**** ****** *****, **. *-***, Aventura, Florida 33160 305-***-**** ***************@******.***

Technical Support skills

●Enterprise and small business customer support and server experience – 20 years

●Windows OS/Office/Outlook deployment, administration and support - OS Versions 2007-2010, Office and Outlook Versions 2008-2016, MS Office Pro Plus 2016. Outlook 360

●Support Microsoft client/server systems.

●Extensive technical phone, mail, remote, and desk side support.

●Support Apple/Android mobile platforms.

●Self-starter with excellent organizational, administrative, and interpersonal skills.

●Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

●Outstanding oral, written, technical, documentation and business communication skills.

●Ability to multi-task and work in fast paced environment.

●Top user training skills

●Administer Exchange and Windows Server

Professional Experience

NOVA SOUTHEASTERN UNIVERSITY 02/01/2016 to present

Office of Innovation and Technology

Technology Support Technician

Install and maintain software and operating systems for faculty and staff.

Extensive PIX server computer re imaging, encryption, computer naming, Active Directory OU updating

Repair and troubleshoot computer hardware equipment at the site.

Provide first-line, basic, support for the installation, configuration, maintenance and support of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, wireless, LANs, WANs and digital media.

Provide in person and remote support at all facilities including smart classrooms, electronic classrooms, offices, clinics, videoconferencing class rooms.

Resolve issues for faculty and/or staff encountering hardware, software and other problems.

Inspect and recommend maintenance of equipment housed in University facilities. Use software to log and track user requests and problem reports in a timely matter. Heavy Service Request load.

Move PCs and other technology equipment within University facilities to other locations on and off campus.

INVESTACORP, INC. 11/2011 to 10/2015

IT Customer Support specialist

●Provide phone, email, desk side and infrastructure support.

●Support 450 remote and 100 on site users.

●Remote support for Windows XP/Vista/2007/2008/2010 operating systems and applications

●Support Android/Apple/Windows smart phones

●Troubleshoot IE /Firefox/Chrome/Safari browser plug-in, security and compatibility issues.

●Configure email clients

●Support Enterprise Document Management system

●Identify and correct database reporting errors

●Interface with database, accounting, account services and compliance departments in issue resolution

●Document procedures for knowledge base and Sales Force Service Request system.

●Use SalesForce Helpdesk software service request ticketing system

●Run SQL queries

●Exchange and windows server administration.

COMPUTER CONSULTING MIAMI (CCM) [start-up IT consulting firm] 2010/2011

Self-employed consultant supporting Microsoft products

Server and network support

●Perform production support through monitoring, troubleshooting, configuring, enhancing and providing advanced customer support for the existing network and infrastructure.

●Plan and execute implementation of new network designs, configurations and enhancements to existing networks

●Administer Windows servers

●Perform desktop support.

●Develop network, server, equipment, and infrastructure guidelines for new and existing technology implementations.

●Excellent customer support skills

PERRY ELLIS INTERNATIONAL CORPORATION [Apparel designer and manufacturer] 2009/2010

Support retail stores, manufacturing facilities and headquarters staff – 2,500 users

Exchange and messaging server administrator

●Support enterprise Exchange server 2008 and mobile devices

●Support Blackberry, Email Extender and perimeter email security servers

●Provide customer support to 2,500 Exchange users

●Supported 200 BlackBerry, Android and iPhone users

●Supporter Microsoft XP, Vista and 2007 operating systems

●Deep experience with email issues related to Outlook and Exchange server

●Expertise with spam, virus and spyware control

●Performed desktop computer O/S and software upgrades.

●Perform hands on desktop hardware repairs and upgrades

●Exchange Server remote support to 7 US and Chinese sites

APPTIX VOICE/MAILSTREET [Hosted VoIP, email and SharePoint provider] 2008/2009

VoIP Engineer

BLUMBERG CAPITAL PARTNERS [Commercial real estate management] 2007/2008

Network Administrator

THE CORNERSTONE GROUP [Real Estate Development] 2004/2007

Network Administrator

THE ORKAND CORPORATION 2001/2003

Role: Network Administrator and Site Manager

BOEING COMPUTER AND NETWORK OPERATIONS 1996/2001

Role: Network Administrator

Education: Antioch University, Seattle Community College

Certifications and courses: MCSE, MCP; Exchange Server 2003

Languages: Speak English and some Spanish and French

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