Service Sales

Executive Business LEADER

Exceptional Technical Executive Leader with core competencies in Business Service Management, hands-on technical experience, Sales and proven execution abilities in Service Operation and Service Strategy

Professional Experience

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

IT Governance

Requirement Definitions

Data Center Centralization

Operational Assessments

Service Improvement Programs

Financial Management

Service Valuation Improvements

Infrastructure Standardization

Audit and Compliance

Service Desk Management

Global Team realignment

Sourcing Strategy

Shared Services Model Creation

Program Management

Facilities Management

Professional Services

Market Definition

Scalable Cloud Creation

Project oversight

Change, incident Management

Awareness Campaigns

Work Experience

American International Group (AIG) April 2015 - Present

Company History:

AIG is the worldwide leader in life insurance with more than a90 years of history of providing excellent service to its clients. AIG is a Fortune 50 company with over 60 billion in revenue and a 68,000+ employee base

Director, Remote Sites for the U.S.

Reporting VP of Global Data Center Operations, responsibilities include but are not limited to: Management of multiple direct reports and all Data Center Services remotely located in AIG’s Regional Data Centers from New Jersey to California, implement best practice Data Center processes and procedures, manage key data center projects, present to and provide metrics to global executive leadership

First week on staff took complete responsibility for $22Million gas based fire suppression to be implemented in Key U.S. based enterprise Data Centers. Negotiated with existing key vendors and external vendors and lowered overall cost of the project to $8 Million for a cost avoidance of $14 million allowing those funds to be transferred to other projects

Created 6 remediation projects for Regional Data Centers and computer rooms and developed a plan to implement. Project scope initially included 24 U.S. based sites and was expanded to 129 sites in the U.S. and then to all sites globally. (1024)

Hired staff for key regional Data Centers in Houston Texas, Amarillo Texas and Woodland Hills California and implemented Data Center best practices. Practices included consolidation of floor space, decommissioning, Cable remediation, upgrading VMware and reducing ESX footprint, and finally, turning Data Center floor back to sellable real estate.

Implemented and carried out a Global Data Center assessment questionnaire and collected key facility and computer data and created Database to provide data, not previously obtainable at AIG for IT consumption.

Venyu, Inc. 2010 – April 2015

Company History:

Venyu Inc is a service provider specializing in Data protection, backup and recovery and Virtual Cloud services to over 1300 clients

Director, Infrastructure (Service Management Champion)

Reporting to the CEO/Owner, responsibilities include but are not limited to: Management of five direct reports and engineering analysts covering Physical and Logical security, Network design and support, Systems design and support, procurement, and Data Center management for two Datacenters

Implemented Service Management (ITSM): Service Asset & Configuration Management, request, capacity, change, and incident management processes, writing specific processes, procedures and work instructions, and managing all delivery processes via ITSM best practices

Purchasing decision maker for 9 million dollar Infrastructure business unit including Environmental Facilities, and Hardware / Software / Maintenance for All Data Center Services. Implemented cost avoidance and cost reduction of more than 2 million dollars of that budget

Architected and Implemented a right-sized right technology solution with Flash, SSD, SATA storage for immediate ramp-up for SQL and VDI high IOPS requirements allowing client controlled Disaster Recovery via asynchronous data replication

Solutions Architect / Sales Engineer

Reporting to the VP of Sales, responsibilities include but are not limited to: daily client interface, Online and on-site technical demonstrations of all services, support of multiple sales staff covering all US and Global territories in all vertical industries, development and testing of new software solutions, creating Linux, Windows and UNIX Operating systems and broad technical knowledge of VMware virtualization

Written and published numerous white papers and technical documents outlining service specifications and usage for SQL, SharePoint, Oracle, Exchange, Windows, Linux, UNIX and iSeries including all marketing and branding

Produced and published numerous automated demonstrations requiring both video and audio voice over editing

Generated multiple leads, architected solutions for, and converted to closed / won orders, new revenue deals resulting in over $100,00o in new recurring annual revenue growth

All sales support for Backup, Recovery, Virtual Disaster Recovery, business continuity including hands on working with all software service tools

Anthelio, formally known as PHNS, Inc. 2006 - 2010

Company History:

Anthelio is a provider of a diverse portfolio of business outsourcing solutions primarily for Health Care entities, but includes other service industries.

VP, Infrastructure Services, Portneuf Medical Center

Report to the CFO with Management responsibilities for all application and infrastructure delivery as well as internal sales and Client Executive Management. Responsible for 4 Direct reports and 17 Staff

Developed trusted relationships with client CEO, CFO, CIO, and COO allowing for expansion of services provided. Developed 19 new business opportunities within 10 months either individually or with teams

Assumed support, design and management of internal and external Web sites for the client. This includes, but is not limited to content management, ease of use, application access and implementation, ISP negotiations, and infrastructure design and implementation for Internet connectivity

Focusing on internal sales to client, have designed, proposed, presented and implemented three internal sales requests for an additional clinics, Infrastructure encryption, and a facility refresh, in less than 5 months, resulting in $200k + in additional revenue

Director, National Infrastructure Services

Report to the Sr. Director of Infrastructure Services, with management responsibilities for seven Sr. Solutions architects and three project managers

Performed eleven concurrent Data Center moves, into a single consolidated national Data Center, while personally serving as the program manager for all moves and the solutions architect for one of the moves

Maintain P&L responsibilities for four profit centers including all budgeting components. Establishing service catalogs for current service offerings that previously were non-existent. $32 million in budget responsibilities

Design and implementation of Network Operations Center showcasing PHNS services in automation, remote management dashboard, monitoring and reporting center, based in the central headquarter facility as well as obtain Subterranean enterprise Data Center

Atos Origin, Paris, France 2002-2006

Company History:

Atos international is an IT services company and a global provider of business consulting and technology integration services. Atos is also the provider of IT Support for the Olympic Games. $15.7 billion global with over 50,000 employees in 50 countries

Sr. Director Global Managed Operations

Hired to reduce costs, improve efficiencies, strengthen service delivery and align cost drivers with revenue stream to improve competitive position. 175+ with 8 direct reports

Assumed full responsibility for Sales, Sales Support, Design and Infrastructure Support for ACTIS B2B solutions for North America. Built the service line offering from $20,000 startup cost to greater than $3 million in TCV in 13 months

Designed, developed and implemented a Service Portfolio containing Service Catalogs for Service Support and Service Delivery SLAs, OLAs and Underpinning Contracts

Reduced operating costs $3 million in first 16 months by renegotiating 15-20 vendor contracts and reducing headcount 25%, as well as:

Restructured delivery organization to take advantage of Data Center strengths. $100,000 Annually

Relocated Service desk. $400,000 annually

Improved Data Center efficiencies and realigned salaries with market. $300,000 Annually

Affiliated Computer Services, Inc. ( Xerox Company) 1991 - 2002

Company History:

Affiliated Computer Services is a provider of diversified business process and information technology outsourcing solutions. $22.5 billion in revenue and 50,000+ employees

Director of IT Services

Implemented ‘best practices’ processes, across the entire enterprise by utilizing automation tools to allow a single view screen for operations, across most operating systems

Lead Migration Project Manager for various IT departments including system migration, System Development Lifecycle (SDLC) and implementation of Service Management processes

Additional accomplishments upon Request

Education/ /Memberships/Certifications

Education

Texas A&M – Business Administration, Marketing and Journalism 1986-1994

Certifications

VTSP 4 VMWare Technical Sales Professional July-2011

VSP 4 VMWare Sales Professional June-2011

Thirty (30) Additional VMWare Accreditations 2012

VSP 5 VMware Sales Professional 2013

ITIL V3 Foundations 2013

ITIL 2011 2014

DevOps Foundations 2014

Memberships

Execunet

TENG

Texas Technology Leadership Council

References, salary history and additional accomplishments and work experience are available upon request

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