Customer Service Office

MOSUN AJIBOYE

********@*****.***

*-***, **** *** ***

Edmonton AB T5Y 3E8 Cell: 587-***-****

Highlights of Qualifications

Versatile experience in Customer Service, office administration, proficient use of Microsoft Office Suite, and Project Management

Adaptable, reliable, mature, customer-focused, strong interpersonal skills and a team player

Professional Employment History

Customer Relations/Office Manager Edmonton, Canada

PatroDaniels Consultants Mar 2015-Till Date

Receive and transfer calls in a timely and professional manner

Liaise with account receivables and payable for necessary payments

Arrange flight and hotel itineraries for field staff

Create and format document in Excel, Word and PowerPoint

Investigate and resolve customer complaints

Prepare meeting agenda, venue, take meeting minute, and type it for distribution

File document electronically and manually

Assist in training and conducting orientation for new staff

Handles incoming/outgoing mails and courier services

Prepare, submit customer invoices and coordinate shipment

Customer Service Representative Edmonton, Canada

Wal-Mart Stores Oct 2014-Mar 2015

Process transactions quickly and efficiently

Maintain friendly and cordial relationship with the customers

Assist customers with their inquiries or help them resolve their concerns

Open and close cash registers, count money, separate charge slip, vouchers and balancing cash drawers

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Compute sales prices, total purchases and receive and process cash or credit payment

Greet customers and ascertain what each customer wants or needs

Marketing/Admin Supervisor Ibadan, Nigeria

Alvid Communication Nig. Ltd. Feb 2011–Aug 2014

Respond to electronic enquiries as appropriate

Open, update, maintain, track and schedule marketing projects/campaigns

Maintain financial records and clients’ information in the company’s database

Assist in budget preparation and control activities

Book appointments to meet new and existing clients

Assist with social media postings and researching vendors and events

Attend conferences and seminars to keep up with industry trends

Handle product shipping and receiving

Participate in budget development and program planning

Upload data into the CRM system, create lists and duplicate records as needed

Administrative Assistant Lagos, Nigeria

Sovereign Trust Insurance Jan 2010- Jan 2011

Open and distribute incoming mail to different department

Respond to incoming electronic mail for coordination

Record, compile, transcribe and distribute meeting minutes

Schedule appointments using outlook and booking meeting venue

Proofread correspondence, presentations, brochures, publications, reports and relevant materials

Upload record-keeping from manual to computer-based

Create a user-friendly and systematic information management system reducing data retrieval time

Education and Training

Certificate in Management Lagos, Nigeria

Nigerian Institute of Management Feb 2010–Nov 2010

Bachelors in Sociology Ado-Ekiti, Nigeria

University of Ado-Ekiti Sep 1998-Apr 2002

IQAS (International Qualifications Assessment Service) Edmonton, Alberta

Assessment Completed

Certificate in Hospitality & service industry 2016

Mental Health First Aid 2015

Advanced CPR & First Aid +AED 2015

WHMIS 2015

FOIP 2015

Volunteer Work

Volunteer Edmonton, Alberta

Cancer Awareness Campaign Dec 2014–Till Date

Raising awareness for a breast cancer-free future

Fund-raising for innovate research

Educate about importance of getting tested for early detection

Support and advocate for the breast cancer community.

Organizational /Time- Management

Prioritize office duties to complete daily projects and meet deadlines

Ensure confidentiality of personal information for employees and clients

Operate office equipment and maintain office inventory

Work well independently and within a cooperative team environment

Perform well under pressure

Demonstrate good communication skills, both verbal and written

Follow customer service principles and practices to resolve concerns/disputes

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