Customer Service Microsoft Office

Kenechukwu Conrad Iwuchukwu

Primary Phone: 289-***-****; **********@*****.***

OBJECTIVE:

To seek a job in challenging environment where I can utilise my skills and knowledge efficiently for organisational growth.

HIGHLIGHTS:

Over two years’ experience performing customer care/ retail duties.

Experience in the supply chain industry

Certified as a Microsoft Office XP 2007 Specialist in Word, Excel, and Access with a typing speed of 43wpm.

Highly developed teamwork skills, with the complimentary ability to embark on tasks and projects independently.

An organized administrator, always meeting obligations and deadlines in a very articulate and timely manner.

Maintained and exhibited exceptional communication and customer service skills; developed and maintained active, professional relationships with clients, customers as well as co-workers.

SKILLS:

Strong communication skills – possess strong oral and written communication skills, able to write weekly, monthly and periodic reports.

Strong interpersonal skill – Able to build good working relationship with customers and colleagues as most of my previous roles have entailed me working with people from varied background.

Strong problem solving skills- Able to look at situations analytically and come up with viable solutions.

Ability to work under pressure – Able to work and deliver under pressure.

Strong IT skills – Proficient in the use of Microsoft office tools (Microsoft PowerPoint, Microsoft word, Microsoft excel and Microsoft project) and other computer based applications like Adobe Reader for addressing accounting, customer information/report and database support.

Use of SAP- Ability to use SAP proficiently.

Use of accounting software - Proficient in the use of various bank applications / accounting software such as Finacle etc.

High level of integrity, transparency and honesty – Maintained a consistent level throughout my work experience.

Self-motivated and target oriented

Ability to assimilate fast

EXPERIENCE:

2015-2016 Umbra Inc (Administrative Assistance)

Duties and Responsibility

Submitted and reconcile expense reports

Produced and distribute correspondence memos, letter, faxes and forms

Data entry

Scanning and filing documents

Maintained quality documents and confidentiality

Maintaining project documents and clientele call list

2011-2013 Wema Bank Plc, Maryland Branch (Customer Service Officer/ Retail officer)

Duties and Responsibility

Validated customers information and transactions

Opened accounts for customers

Picking phone calls and responding to customer’s complaints

Provided office support to senior staff

Brought in new customer through marketing

Acted as liaison between the organization and customers in external affairs

Dealt with customers’ enquires

In charge of bank transfers

Issued ATMs

Resolved customers’ complaint

Called customers as pertain to loan repayments

2008-2010 Continental Clinics (Assistant Accountant)

Duties and Responsibilities

Maintained cash register

Monitored patient’s payment and ensured no default in payment

Received payment for patients

Provided daily report of cash transactions

Strong mathematical skill with attention to detail and accuracy

Ability to work in fast paced environment and Team player

Balanced cash books daily

VOLUNTEER EXPERIENCE

2008-2011 Committee Member, project one million Souls

Duties and responsibilities

Raised money for children in foster homes

Gave food to the homeless

Raised money for kids in the intensive care unit

Catered for Senior citizens in their homes

Raised funds for widows

2006 – 2013 Drama team assistant leader, Gracebound

Duties and responsibilities

Raised awareness of AIDS through acting

In charge of coordinating the members especially during rehearsals

Raised funds for locals leaving with the disease so that they can have a better life

Encouraged the girl child on the need for education.

Lectured people on the need to be AIDS aware

Gave free test with a new equipment that is easily used by anyone

Gave free drugs that were already pre-described by pharmacist for those living with the virus

Empowered youths on the need to practice safe sex or the best is to abstain

EDUCATION AND TRAINNING

Seneca College 2015

Mohawk College 2014

Enugu State University, Enugu 1998 -2002

Queen of Apostles College, Imo State 1991- 1996

Certification

(In progress) Project management professional (PMP)

(In Progress) SAP

QUALIFICATION

Enugu State University, Enugu, B.Sc. (Hons) Marketing (1998-2002)

Mohawk College, Post Graduate, International Business Management (2014)

Seneca College, Post Graduate Global Logistics and Supply Chain Management (2015)

REFEREE

Available on request.

Contact this candidate