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Manager Customer Service

Location:
West Palm Beach, FL
Posted:
August 04, 2016

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Resume:

Veronica M Brokaw

***** ******** *****

Palm Beach Gardens, Florida 33410

Objective: Permanent Full-time work in the Administrative Assistant Field

Skills: Proficient with Microsoft Office; Data entry; Strong written and verbal communications. Detail-oriented; Excellent organizational skills; Professionalism; Discretion; ability to multi-task; Collaborative and team oriented. Common clerical equipment i.e. fax, copier, scanner; HR skills: Screening; Interviewing; Backgrounds; Hiring; and Onboarding. Event and Meeting Coordination. EHS knowledge. Programs: Lotus Notes and Outlook; Caliper assessments, Selectrak; EBI; The Marlin; MSDgen; Familiar with SAP for preparing purchase requisitions and 3E. Trade shows, advertising, and other marketing skills.

Employment History

Materion Corporation Office Coordinator/HR Assistant 2015 – 2016

Brewster, New York

Reception: Answer incoming calls and direct to appropriate department. Pick-up and delivery of mail to post office. Maintain inventory for office supplies, submit supply order to tactical buyers. Keep lunch room and break room stocked with supplies. Coordinate lunch meetings/order lunches for visitors and meetings.

Administration: Update and maintain phone and evacuation lists. Arrange transportation for visitors. Schedule and coordinate Eco-shred pick-up. Responsible for uniform program; handling issues, ordering uniforms for new employees. Weekly fruit order and distribution. Create requisitions and assistance with invoices and receiving,

Safety/Security: Point of contact for pre-registering all visitors. Safety point participation tracking. Evacuation list: keep up-to-date to ensure accuracy in event of emergency. Member of the safety. Filing of inspection reports. SDS Maintenance. New Hire safety orientation (shoes, prescription safety glasses, and fulfill special EH&S projects as assigned.

Human Resources: Pay it forward program, lunch and learn program, track exempt time off, coordinate employee events, assistance with employment advertisements, involved with the interviewing and hiring of new employees. Prepare benefit packages and plan new hire welcome lunches.

Special Projects performed as assigned by Human Resources, EH & S Marketing, Accounting and Sales.

Housewatch Security Security Guard 2013 – 2015

Pawling, New York

Stationed at Materion Corporation (precious metals manufacturer)

After receiving my Security License NYS I was placed at this company to ensure no metal left the facility through the use of metal detector, x-ray, and cameras. Some light administrative duties but main focus was on ensuring facility was secured and all security policies and procedures were adhered to at all times.

Visitor Clearance through administering safety and security training test.

Backgrounds were performed on all visitors entering the facility

Escorts/Hosts of visitors were contacted before a person could enter the back plant

Assignment of lockers and temporary company visitor badges were assigned and logged.

Daily record-keeping including all events that transpired during my shift.

Teacher’s Helper School Supply Store Sales/Visual Merchandising 2006 - 2008

Pawling, New York

Responsibilities: Opening /Closing Store; Sales/Customer Service; Cashier and Visual merchandising.

Transwestern Publishing Advertising Sales Representative 2004 – 2005

Poughkeepsie, New York

Responsibilities: Cold calling; setting appointments; meeting with established clients as well as new clients to discuss their representation in the yellow pages. Gave company presentation on yellow page statistics and effectiveness for increasing business. Other – designed ads tailored to each company and within company guidelines. Sharing ad proof with client for approval and final submission to corporate advertising for processing.

NetPub Corporation Administrative/Marketing Assistant 2001-2003

Poughkeepsie, New York

Responsibilities: reporting directly into President of company this position entailed answering phones, faxing, copying, typing, keeping calendar both personal and business, liaison between President and clients, proof reading and editing, travel arrangements, conference/meeting coordination and setup, as well as light office upkeep and maintenance duties. Gained additional responsibility as marketing manager for its newly created publishing division.

Fashion Retail Assistant Manager 1996 – 2000

Companies: Limited too, Contempo, and Donna Karan

Responsibilities: key Holder, staff hiring, visual merchandising, employee reviews, payroll, scheduling, advanced register transactions, store opening and closing responsibilities, training new hires and practicing loss prevention.

Union Carbide Corporation Secretary to Mktg Communications 1980 – 1995

Account Manager.

Danbury, Ct

Responsibilities – In addition to all administrative duties, I was accountable for overseeing Four product lines yearly communications budgets – ensuring monies were allocated to appropriate communications activities and in alignment with their product marketing objectives.

Planning and implementation of:

Advertising and direct mail campaigns, trade show/exhibits, product literature, sales meetings, and executive presentations. I later was appointed leader in the trade show skill center accountable for over 13 shows per year.

Prior to promotion to marketing communications account manager, I was secretary to the Communications Manager. In that foundational position, I performed all tasks under administrative assistant umbrella and slowly gained additional responsibilities which enabled me to move up in rankings with communications department.



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