Customer Service Manager

OBJECTIVE

Dedicated professional seeking an opportunity to utilize strong customer service, customer relations, and management experience within a growth-oriented, customer focused organization. Excellent organizational, communication, presentation, and problem-solving abilities. Knowledge of word, internet, and e-mail transactions. Self motivated hardworking and willing to do what is needed to be a team player and get the job completed.

WORK EXPERIENCE

Owner/Manager

February 2014 - present

Staffs Dry Cleaners Danvers, Massachusetts

Retail

Opened and Manged all aspects of day to day operations of dry-cleaning store.

Deli/Customer Service

September 2013 - present

Butcher Boy Marketplace North Andover, Massachusetts

Restaurant/Food Services

Manager

April 2007 - September 2012

Antons Cleaners Melrose, Massachusetts

Retail

Manage Day to dat operations of a Dry-Cleaning Plant.

Breakdown, server,Bartender,Kitchen help

September 2006 - April 2010

Catered Affair Rockland, Massachusetts

Restaurant/Food Services

Work P/T for catering events..

Real estate Asoociate

April 2004 - April 2007

Century 21 Tullish & Clancy Weymouth, Massachusetts

Real Estate/Property Management

Real Estate Associate. Helping Consumers with the buying and selling of Residential homes. Performing all duties associated with a full-time real estate agent. I also am responsible for responding and follow up with all buyer and seller internet request. Including setting up buyers with our internet home search system and potential sellers with a over the internet home evaluation.

Owner/Manager

April 1999 - January 2004

kennys cleaners State:Massachusetts

Retail

Managed profitable operations of highly customer service driven retail dry-cleaning plant. Oversaw all aspects of running a high volume high production dry cleaning plant. Set daily production goals to maximize output. kept detailed records of payroll,inventory,and customer service issues. Was also in charge of human resource and all quality control issues.

Clerk

January 1996 - January 1999

U.S. Postal Service Abington, Massachusetts

Retail

Distribution of mail. Sorting mail.and customer service.

EDUCATION

Bachelor's Degree,

September 1981 - May 1985

Westfield State College Westfield, Massachusetts

LANGUAGES

English

Fluent

CAREER HIGHLIGHTS

Experienced Store Manager with over 15 years experience in every aspect managing a successful Dry-Cleaning operation. I have experience in managing the customer service side of the store and the production side of a successful dry-cleaning store. Successful in both start-up and turn around roles. I am able to multi task and am willing to work as part of a team and do what it takes to to manage a successful operation.

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