Customer Service Sales
Resume:
SHERYL ANN P. ALVAREZ
Contact Number: +639*********
E-mail: ***********@*****.***
Address: Tower E, Sea Residences, MOA Complex
Sunrise Drive, Pasay City
Objective
To find a challenging position to meet my competencies, capabilities, skills, education and experiences and apply my knowledge in a luxurious hotel. Key Skills
• Administration
• Customer Service (F&B)
• Staff training
• Computer literate
• Working within strict deadlines
• Flexible in performing other duties
• Excellent Communication Skills
• • Able to work accurately and effectively
Achievements
• Star of the Month – April & June 2012 (Food &
Beverage Department)
• Excellent service (IFH report achieved 95%)
March 2012
• 100 Club excellence award for achieving 3
perfect MYSTERY SHOPPING scores – January
2012
• Upseller of the Month – October 2011
• English 3 passed with merit
Trainings and Seminars
• Bob Brown presents 8 Keys to Dining Sales Success
• Wine Testing Seminar
• How to Up-sell and recommend to guests
• How to Handle Guest Complaints
• Tea Training
• Basic Food Hygiene
• HACCP Awareness
• Fire Training
• Cocktail Training
• Proficiency of English
• Sequence of Service
• Epicure Reservation
• The power of excellence training and workshop in hotel Food & Beverage and Housekeeping operations Job Experience
31st July 2011- 20th December 2012 : F&B Attendant/Cashier, Bahri Bar, Mina A Salam, Madinat Jumeirah, Dubai Responsibilities:
• Ensures that all colleagues activities adhere to and support the Jumeirah Int’l Quality Management System.
• Provides hands on support to the team leader and waiters in all areas of their assigned duties.
• Prepares mis-en-place of the station preparing for the operation of the outlet.
• Ensures that the table is properly clean and set up for the next guests.
• Assist in opening and closing of all areas of the outlet.
• Handling Cashiering.
3rd April 2010 – June 2011: F&B Attendant/Cashier, Rostang French Brasserie & Patisserie, Atlantis, Palm Jumeirah, Dubai
Responsibilities:
• Made sure that customers are welcomed and greeted before they approached us.
• Made sure that the service stations and counter are fully equipped with necessary condiments.
• Directly take customer’s order and deliver it precisely on a specified time.
• Coordinated with production controller and other colleagues.
• Experienced in up selling product promotions to increase the sales target of the month.
• Maintained well grooming standards at all times and ensured that all SOP are followed.
• Attend all the trainings whenever being nominated for individual’s improvements. 14th May – 14th November 2009: Cost Control, Shangri La, Makati, Philippines Responsibilities:
• To control the cost of merchandise as per the market list.
• Taking part in fixing the menu price in the light of the cost commodities.
• Checking the proper recording of items and costing of guest checks, officers’ checks with references of the captains’ orders.
• Making proper documentation of market list, receiving report, grocery list and checking of invoices, etc.
•To perform related duties and special projects assigned. 1st December 2007 – 1st May 2008 : F&B Attendant, Umu Japanese Restaurant, Dusit Thani, Philippines Responsibilities:
• Made sure that the service stations and counter are fully equipped with necessary condiments.
• Directly take customer’s order and deliver it precisely on a specified time.
• Experienced in up selling product promotions to increase the sales target of the month.
• Maintained well grooming standards at all times and ensured that all SOP are followed.
• Watch over the assigned station making certain that all customers are promptly and properly served in specified manner.
Personal Data
Bachelor of Science in Tourism
La Consolacion College, Manila, Philippines
Citizenship: Filipino
Sex: Female
Birth Date: November 28, 1986
Religion: Roman Catholic
Age: 29
Character Reference
Chona Adal Asst.Manager, Solaire Resort & Casino +639**-*******
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