Customer Service Data Entry

Kathleen S. Douglass

*** ******* ****** – Wallingford, CT 06492 w H: 203-***-**** w C: 203-***-**** w E: *********@***.*** OBJECTIVE

A position allowing for my demonstrated organizational, customer service, communications and various clerical skills proven by many years of a successful track record. PROFILE

Motivated and personable – Talent for quickly mastering new skills. Accustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. SKILLS SUMMARY

Computer Savvy w Customer Service w Management w Accounting/Bookkeeping w General Office Skills Written Correspondence w Report Preparation w Ad Design w Proofreading w Data Entry w Scheduling PROFESSIONAL EXPERIENCE

Office Manager/Accountant

Offic e management, da ta entry, presentions/slide shows, proposals, transcription, etc.

Full charge of all accounting/ bookkeeping (payables, receivables, T&E reports)

Transcription, presentations, slide shows, proposals Graphic Designer/Production Coordinator

Provided graphic art services, including typesetting, layout, formatting and basic design services

Created new ads for church bulletins; 100-150 new ads created per week with 100% accuracy

Solely responsible for design, layout and production of a quarterly 250-280 page catalogue

Proof-read and edited manuscripts for publication

Created eye-appeal ing sell sheets, postcards, bookmarks, business cards, ads, and price lists

Met tight publishing and printing deadlines

Copywriter and Researcher

Created monthly merchandising catalogues from concept through mechanical layouts to completion writing the copy (product descriptions) for a large variety of products: audio/video equipment, jewelry, domestics, home furnishings, auto and hardware

Researched individual and commercial pet sites for the latest information and breakthroughs in nutrition and alternative healing

Responsible for design and completion of homeopathic/holistic pet care newsletters (weekly on-line edition and monthly direct mail edition)

Compiled information for the creation & production of customer service manuals Executive Assistant to the NEO in Yokosuka, Japan

Met with the "top brass" of the Navy, Japanese and American diplomats

Supervised and trained administrative personnel

Wrote and published an "Employee Handbook" to help simplify the transition of personnel from

"civilian" to "military" procedures and regulations

Received numerous commendations for outstanding work performance. RECOMMENDATIONS AVAILABLE UPON REQUEST

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