Technical Support Service
Resume:
RESUME
SHALAJ BHARDWAJ
Aligarh - 202001
UP (west)
Mobile Number: +91-999*******,992-***-****
Email Id: - *********@*****.***
Objective: - To seek a challenging career in an organization with motivating environment, autonomy in operation and right opportunity for growth, a place where I would be able to learn, grow and show my skills and the abilities to achieve at the same time.
Work Experience: - I have total 4.5 years of working experience in telecom industry as an operations executive.
Key Skills:-
Team Player
Excellent command over system and current role
Dedicated and hard working
Good communication skill
Presently working in Idea Cellular Ltd. as an operations Service Delivery Coordinator from Sep 2012.
IDEA CELLULAR LTD.
In telecom Operator Company engaged in providing mobile connections
Employee IDEA CELLULAR LTD.
Designation Service Delivery Rider backend support UP West Circle.
Job Responsibilities:
oPreparing of MIS report s on daily basis.
oResponsible for customers handling with care & provides them with right solutions to their problems.
oPayment posting in customer account & reconciliation of daily payment collection into the billing system.
oMaintain Date wise report of which Documents send to Document center.
oResponsible for collecting all data and making database for company.
4G IDENTITY SOLUTION.
Employer 4G IDENTITY SOLUTION.
Experience 30 Oct 2011 to 10 Feb 2012
Designation Supervisor Cum Technical Support.
Job Responsibilities:
oDocument Scrutiny of new Application.
oResponsible for Enrollment & provides them with right solutions to their queries.
oPreparing of Enrollment MIS reports on daily & monthly basis.
oShare daily enrollment data on CIDR.
oManage backup of all Stations.
BHARAT SANCHAR NIGAM LTD.
Employer BHARAT SANCHAR NIGAM LTD.
Experience 4 Feb 2011 to 10 Oct 2011
Designation Customer care backend support UP West Circle.
Qualification:
oB.C.A. from Dr. B. R. Ambedkar University, Agra in 2011.
oIntermediate from U P Board in 2008.
oHigh school from U P Board in 2006.
Personal Data:
oFather ‘s Name : Shri Mahendra Kumar Arya
oDate of birth : 12 Jan 1990
oMarital Status : Single
oLanguages Known : Hindi & English
oPersonal Skills : Strong willingness to learn new skills & abilities
oE Mail : *********@*****.***
oHobbies : Travelling & Making new friends
I, hereby, declare that the above information given by me is true according to the best of my knowledge.
(SHALAJ BHARDWAJ)
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