Bernice Boone

**** ***** ****** *****

Richmond, Virginia 23223

(C) 804-***-****

Email: acv0xb@r.postjobfree.com

Summary of Qualifications:

Software Quality Assurance Test and Business Analyst with extensive experience creating test plans, developing and executing test cases for functional and regression testing, and documenting test results and identifying, analyzing and documenting business requirements.

Key strengths include:

Ø Functional, Confirmation, Acceptance, Regression, System, Integration, Smoke,

End to End testing methods

Ø Implementation, Requirements Gathering and Testing of COTS, Mainframe, JAVA and Web Applications; UNIX and NT environments; DB2 and SQL Databases

Ø Static review of Business Requirements and Compliance documents

Ø Collaboration with Business Analysts, Developers, and other stakeholders

Ø Involvement in all levels of General and Detail System Design and Implementation

Ø Change, Configuration and Infrastructure Management

Ø CMMI, IEEE Standards, IEEE, Business Process Redesign

Ø Agile; Waterfall

Ø JAD, Prototyping, Walk-thru and post project review concepts; Business Analysis

Ø Quality Center ; SpiceWorks; TMS; SharePoint 2013; TFS; JIRA; Rally

Ø System Development Life Cycle

Experience:

American Express Global Travel, Virtual 9/2014 - Current

Business Analyst/UAT Tester Analyst

Collaborate with project team, business owners, developers, project managers, and other key stakeholders to ensure understanding of business and system requirements are meet.

Work closely with scrum master and product owners ensuring all user stories and acceptance criteria are met and any risk identified in a timely manner prior to production release.

Plans and defines testing approach, providing advice on prioritization of testing activities in support of identifying risks in project schedules or test scenarios.

Develops test plans, testing resource requirements and overall scheduling of testing activity.

Responsible for developing requirements into automated tool and developing test cases and configurations needed to meet test of business requirements.

Work with various travel vendors and other 3rd party vendors verifying and validating enhancements, upgrades and new system processes.

Perform SQL queries as needed for validation of data.

Eexecution of test cases and test scripts to ensure delivery of quality software is completed and accurate.

Monitors and tracks resolution of defects, coordinating with engineers in order to prevent, report, and resolve in timely manner.

Strong focus on documenting, analyzing and identifying business requirements for projects enhancements and upgrades.

Serve as Business Analyst and Test Lead on various projects, sprints and releases.

Identifies assumptions, risk and gaps between current process and future process state throughout project and look beyond the obvious for continuous process improvement.

Participated in business interviews, JAD sessions, Walk Thru, Peer Reviews and other techniques as needed

Responsible for creating and delivery of project report to entire business and technical team on project process and delivery in timely manner.

Manage all documentation in SharePoint

Report, monitor, re-test and track defects in Quality Center and JIRA

Work in Virtual Environment

TEK Systems, Glen Allen, VA 3/2014 -7/2014

MBIO Business Analyst, SunTrust

Collaborate with project team, business owners, developers, project managers, and other key stakeholders to ensure understanding of business and system requirements in UNIX and Mainframe environment

Develop Business Requirement Specification Document for the Post Final Action project for the Retail/CD, Investor Delivery and Post Closing lines of business

Performed business process modeling of client’s current and future business models for Retail, Correspondence and Legacy Loans line of business.

Work closely with Black Knight vendor team gathering and analyzing business requirements for the new COTS Loan Origination System Empower and Lending Space; verified and validated current and future requirements and business needs are to satisfy the client

Update, store, validate and coordinate documents in SharePoint 2013

Perform SQL and DB2 queries as needed

Work closely with Black Knight, 3rd party vendor and designer of the COTS origination system; verified and validated current and future requirements and business needs to satisfy the client

Created and validated Business Process Flows; documented business rules; and field requirement documentation

Led business user interviews to discuss current business processes and business rules

Provide direction and influence on client decisions towards project approach and required requirements

Identifies assumptions, risk and gaps between current process and future process state at all times for various applications.

Participated in business interviews, JAD sessions, Walk Thru, Peer Reviews and other techniques as needed

Manage all documentation in SharePoint

Signature Consultants, Glen Allen, VA 8/2013-3/2014

Quality Assurance Tester/Business Analyst II

AI BIO Technology

Develop test plans and test cases to address System, Integration, and Data Conversion Testing for American International Biotechnology in .Net environment.

Partner with business and development partners to create detailed test plans, procedures and validation strategies

Collaborate with developers, project managers, and other key stakeholders to ensure understanding of system requirements.

Perform various types of software testing to include: functional, system, and regression.

Identify and document defects in HP Quality Center and manage issues/defects through resolution; as well as monitor open tickets using SpiceWorks

Execute test cases to uncover defects to improve the overall quality of various applications.

Gather; update and monitor Requirements Traceability Matrix and Business Requirements Documents and updated as needed using SharePoint.

Documented test defects in TFS.

Dell Systems, Mechanicsville, VA 12/2010-5/2013

Software Quality Certification Analyst

Develop test plans and test cases for Owens & Minor Distributed Applications in Unix and .Net environment

Lead tester for large integration project for the Central Storage Warehouse (CSW) Medical Distribution and Supply Chain Management Systems

Collaborate with developers, project managers, and other key stakeholders to ensure understanding of system

Perform various types of software testing to include: functional, system, and regression.

Prepare detail test plans and test cases; updated as needed utilizing SharePoint

Execute test cases to uncover defects to improve the overall quality of distributed applications.

Create and execute test cases and test scripts.

Gather; update and monitor Requirements Traceability Matrix

Document all test plans, test cases, and defects in HP Quality Center.

Tele-Commute work environment

Virginia Mortgage Bankers, Richmond, VA 1/2006 –12/2010

Independent Consultant/Business Owner

Analyze and track Business Process for District Office

Quickly understands the business issues and data challenges of mortgage industry

Act as Liaison between Branch Office end users and Software Company; Credit Repository and Fannie Mae for system upgrades; version releases; software changes and enhancements

Provides mentoring and training to staff members on the use of new processes, templates and tools

Setup all new template request for Calyx Point system

Gather; update and monitor Requirements Traceability Matrix

Recommends improvements to tools and process, continually improving where needed to improve productivity

Ensures issues are identified, tracked, reported and resolved in a timely manner

Coordinate and manually perform User Acceptance Testing

Test and handle the mapping of all of the source codes and drop down box changes and updates for the origination application on an ongoing basis

Responsible for staying current on best practices and on update to date technologies and enhancements

Communicates needed changes to development team and infrastructure staff members

Mortgage Loan Originator, closer and assisted clients in getting approved for Loan Modifications and Prepared Short Sale Packages to lender

Technologies used: Encompass; Byte and Calyx Point; Lotus Notes; Excel and Word

TEK Systems, Richmond, VA

Saxon Mortgage 2/2005 – 1/2006

Software Business Analyst/Consultant

Performs Manual Systems Acceptance Tests according to approved test plan. Develops test scenarios and provide support for User Acceptance Testing.

Develop Test Plans and Test Scripts, and perform test execution

Application software testing and the maintenance of test protocols, test cases and automated functional test scripts

Assisted the testing manager in developing appropriate documentation describing test procedures, test data, expected outcomes, software versioning information, release notices, update procedures and system merging, assist in software development and troubleshooting through testing methodologies and integrating these efforts into testing protocols

Facilitate the development of test strategies, test plans, and test schedules.

Responsible for documenting software requirements, version control and version enhancements

Gather; update and monitor Requirements Traceability Matrix

Develop and apply effective QA tactics and standards.

Created and monitored business process flows

Ensure acceptance sign-off from the business users and upper management level review

Provide input for improvements and enhancements to long-term quality strategies

Enforce change control process; work directly with Company Auditors to Verify and Validate System Changes

Develop, track, and report project level status and other performance metrics to appropriate business and IT leaders

Modeled and documented current processes to identify and analyze process gaps, redundancies and automation improvements.

Modeled and re-engineered future business processes, which included the quick hits and long-term improvement recommendations.

Technologies used: Microsoft Visio, Word, and Excel

Northrup Grumman, Richmond, VA 7/1999 – 2/2005

Department of Taxation

IV&V Software Engineer

Serve as a Software Engineer for the Internal Audit Division

Provides independent verification, validation and audit functions to ensure automated systems are sufficiently tested to validate system requirements and acceptance criteria.

Responsible for understanding the business needs; issues and data challenges of client's organization and communicate changes with development team members

Identifies client’s strengths and weaknesses and suggests areas of improvement.

Gather and analyzed the business requirements for the new Taxation Imaging System

Created Business Process Flows and documented business rules

Led business user interviews to discuss current business processes and business rules

Performed business process modeling of client’s current and future business models.

Served as Liaison between end users and development team members

Create Test Plans, Cases and Scripts and conducted test execution

Obtain requirements from Business Units using techniques such as interviews, JAD sessions, surveys and/or other techniques as needed

Monitor and analyze Lotus Notes defect tracking database. Updated, monitored and reviewed the Dependency and Trigger database as needed on the project progress against the finalized road map.

Verification and Validation of Change Control Processes; Configuration Management Processes; and Version Control

Attended project manager meetings and served on final level review panel for pre-implementation deliverables

Develop, track, and report project level status and other performance metrics to appropriate business and IT leaders.

Ensure; verify and validated final acceptance sign-off from the business community and upper level management

Participate in all phases of the test cycle, including Integration/System; Performance, Regression and User Acceptance Testing.

Participate in software walkthrough, JAD sessions; system integration and merging reviews

Provide input for improvements and enhancements to long-term quality strategies

EDUCATION:

J. Sargeant Reynolds Community College, Virginia

Virginia Commonwealth University, Virginia

J. R. Tucker High School, Richmond, Virginia

Member of Quality Assurance Institute

REFERENCES:

Available upon request

Contact this candidate