Customer Service Assistant

VERA CALDAS

**** ****** ***. #* ***** Monica, CA 90404

Cell: 310-***-**** Email: ***********@*****.***

PROFESSIONAL PROFILE

Operations Administrative Assistant with exceptional problem solving and multi-tasking abilities with extensive experience in customer service, organized and detail-oriented with strengths in office management.

QUALIFICATIONS

Interpersonal skills

Resourceful

EXPERIENCE

Homecooking, Inc. & Coachline, Inc. Feb. 2013 – Present

Pampas Grill Restaurant

Office Manager

Managed office operations ensuring that it ran efficiently. Designed filing systems, approved requisitions, managed supplier accounts, maintained all office equipment working properly, oversaw IT. Weekly tasks included inventory, servicing invoice, filing, vendor relations, phone & mail screening, meetings calendar, AR & AP and HR tasks.

Led external relations maintaining direct working relationship with existing vendor base to support current and future business needs. Handled payments, followed up on accounts, work orders, managed approvals and researched new products.

HR Lead responsible for employee training, hiring assistance and ADP Total Source payroll. Established weekly & monthly training calendar for employees and managers and organized company events. Created employee training video library, implemented safety training successfully decreasing number of accidents in the workplace. Created Partnership with uniform suppliers. Organized employees trainings focused on customer service increasing positive feedback from customers and higher Yelp rates. Generated weekly reports of attendance, overtime hours and expenses.

Maintained database of insurance contracts, licenses, vehicles and Health Department and

inspections.

Provided general administrative support to managers and owners. Assisted with catering events,

invoices and customer follow up.

Party Staff March 2013 – August 2015

Catering Server

Managed entire stations communicating with front and back of the house personnel to provide an experience that meets or exceeds guest expectations.

Provided excellent customer service during events, acquired knowledge of food & beverage and types of service. Executed event timelines, coordinating setup, service and breakdown.

Farrah Karapetian Photography Studio 2010 – 2012

Artist Assistant

Managed photographer’ studio. Responsible for purchasing of office supplies and inventory. In charge of invoicing and payments to suppliers and rental companies.

Wrote grants, proposals, and commissions.

Provided customer service to clients over the phone, email and in the studio.

Catered for photo shoots.

Arvato Digital Services, Valencia, CA 2009 – 2010

Microsoft Customer Service Representative

Developed industry leading customer service in three languages at the call center and increased the number of customers being coached in the navigation of the Microsoft Volume Licensing Website.

Trained Microsoft CSR in the Portuguese queue.

Met the quality and schedule expectations of company’s customers.

University of California Los Angeles, Los Angeles, CA Jan 2006 - Dec 2009

Digital Art Library, Assistant IV

New Genres Office Assistant

Instructed students on research and completion of projects on Final Cut, DVD Studio Pro, Lightroom, Photoshop and Illustrator.

Facilitated the groundbreaking launch of the UCLA Digital Art Library, entering data, photographing and researching artist’s work, organizing files, editing and uploading to the server.

Managed budget for projects and schedule of events.

Created digital images, dubbed and edited artists videos. Posted announcements regarding opportunities and events and provided faculty, students and other staff members with information regarding school’s facilities and fees.

Assisted students in their digital projects in the Lab. Checked - out equipment including books, DVDs, digital video and photo equipment

Hotel Casa Del Mar, Santa Monica, CA 2000 – 2006

Server

• Greeted all guests with enthusiasm and friendliness in a five star environment. Answered guest

inquiries about food, beverages, and facilities accurately and in professional manner.

Provided the highest level of service in accordance with company standards. Followed checklists

and standard operating procedures making guest feels at home and welcome. Participated in

weekly trainings and cooperated with co-workers.

Worked as a cocktail server at the hotel lobby lounge, as a server at the Oceanfront Restaurant

and also as a banquet server on call for Holidays parties, weddings and private events.

Developed extensive knowledge of wine, beer and liquor and customer service.

Coordinated catering events and ensured that guests had a positive and memorable experience.

EDUCATION

California Institute of the Arts, Valencia, CA 2006

Bachelor of Fine Arts

SKILLS

Trilingual in English, Spanish and Portuguese

References available upon request

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