Sales Customer Service
Resume:
Yannick Gaucher
Roxton Pond (Quebec)
J0E 1Z0
Telephone :514-***-****
SUMMARY OF SKILLS
** ***** ** ********* ********** in sales
Capacity to lead
Completely bilingual in French and English
Knowledge of the metric and imperial measuring systems
Knowledge of the Microsoft Office environment
FIELDS OF COMPETENCES
Director of sales and technical
representation
Target and solicit potential customers
Meet the customers throughout North America
Increase the number of sales or accounts
Assess the immediate and future needs of the customer
Effectively promote the goods or services
Develop new products and new markets
Negotiation through quick and long sale processes
Maintain good relations with the suppliers and the customers
Participate in national and international commercial fairs
Search Governmental subsidies
Train the employees for the use of products and machinery
Negotiate the purchases of inventory and machinery with the new and
existing suppliers
OFFICE MANAGEMENT
Daily maintenance of a CRM
Supervision of internal sales/ distributors and an accounting clerk
Invoicing, payables, receivables and customs documents
Avantage Accounting system
Production database set up and FIELDS OF COMPETENCES
OFFICE MANAGEMENT
Daily maintenance of a CRM
Supervision of internal sales/ distributors and an accounting clerk
Invoicing, payables, receivables and customs documents
Avantage Accounting system
Production database set up and perform its updates
Account Director/Sales
Camille Fontaine & Fils, St-Hyacinthe
2010-2016
Account Director
Waste Management, Montreal
2007-2010
REVIEW OF JOBS
Sales Director
2000-2007
Sales rep.
1998-2000
LPL, Granby
Businessman in family roofing company
1997-1998
Coverage L.G ., St-Paul
Price Club, Sherbrooke
1993-1996
Customer Service representative
PARTICULAR ACHIEVEMENTS
Increased sales of 50 % in 2001
Develop the Asian markets
Start-up, creation and final marketing of products in 2006
Automatization of the sales department 2000-2002
Conception of a database 2000-2002
Creation of a Website 2000-2002
Establishment of procedures to reduce production costs (Lean manufacturing) in
Price Club, Sherbrooke
1993-1996
Customer Service representative
PARTICULAR ACHIEVEMENTS
Increased sales of 50 % in 2001
Develop the Asian markets
Start-up, creation and final marketing of products in 2006
Automatization of the sales department 2000-2002
Conception of a database 2000-2002
Creation of a Website 2000-2002
Establishment of procedures to reduce production costs (Lean manufacturing) in
2005
ACADEMICAL AND
SUPPLEMENTARY TRAINING
Centre of human resources
of Canadian textile industry, Ottawa
2003-2007 (Management)
Launching your company courses
(Business plan and marketing plan) 2002
Local centre of development, Granby on
2004
Certificate of secondary education 1990
Massey-Vanier High School, Cowansville
on 1990
APTITUDES AND
PERSONAL
QUALITIES
Autonomous
Team player
Problem solving
Leadership Organized Dynamic
COMPUTER
KNOWLEDGE
Word Excel Access
Outlook Internet Power Point
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