Customer Service Management

KENDRIX O. COLVIN

P.O. Box ***

Cottondale, AL **453

Cell: 205-***-**** Email: *************@*****.***

WAREHOUSE MANAGEMENT

Well-organized, detail-oriented and performance-driven professional with over 16 years of experience in manufacturing, warehouse, equipment handling, quality assurance and logistics and transportation operations. Experienced in fleet and asset management, with a proven record of assessing supplies, determining shelf life, and implementing solutions to maximize efficiency and savings. Adept in managing/coordinating all methods of international and domestic shipments. Works well independently and as part of a team to meet time-sensitive deadlines within competitive environments. Equipped with strong interpersonal skills and known for being a dependable, hardworking and multi-tasking team player. Certified Forklift Operator Security Clearance (Active)

AREAS OF EXPERTISE

Manufacturing & Warehouse Support

Distribution Management

Shipping & Receiving Management

Third Party Logistics (3PL)

Forklift & Material Handling Equipment

Import / Export Compliance

Inventory Control & Inspection

Equipment & Workplace Safety

Quality Assurance & Inspection

Equipment Records Management

Customer Service Management

Document Control

EDUCATION

Certification, Motor Transport Operator

U.S. Army Training Center, Fort Dix, NJ

High School Diploma

Carrollton High School, Carrollton, AL

PROFESSIONAL HISTORY

PHIFER WIRE, Tuscaloosa, AL

Machine Operator 05/2010 – Present

Set up and prepared machinery for the production run.

Checked meter and instrument readings and made adjustments where necessary.

Packed and loaded finished items into barrels, tanks or other containers ready for shipment.

Followed work instructions, procedures and product specifications.

Established controls in specified sequence on control panel to start automatic feed.

Closed down and cleaned plant and machinery, and carried out minor maintenance work.

Reported problems with the production process or equipment to shift managers and maintenance engineers.

UNITED STATES ARMY, Aliceville, AL

Transport Equipment Operator 05/1998 – 05/2008

Provided logistics support to the U.S. Army National Guard Transportation facility by managing receipt, transportation coordination, shipment processing, warehouse operations, equipment and property maintenance.

Performed freight handling using appropriate motorized and manual equipment, including but not limited to 4K – 36K forklift, 40K loader, Gantry Crane, pallet jack and hand truck.

Assisted with accountability of Class IX repair parts and components to include kits, assemblies, and subassemblies (repairable or non-repairable) required for maintenance support of all equipment.

Conducted day-to-day warehouse and inventory control responsibilities included physical inventories, tracking of inventory with storage data, kitting and assembly and the movement of hardware/pallets from structure to structure.

Established and maintained automated and manual accounting records, post receipts and turn-ins and performed dues-in and dues-out accounting.

Entered operators’ information into logistics database system and maintain and distributed licenses and vehicle dispatches.

Inspected vehicles through preventive maintenance checks and services utilizing current manuals and publications and scheduled forklifts for services.

Verified documentation matching freight description (e.g. type, weight, hazardous materials), using current electronic or manual system.

Unloaded freight from trucks and positioned onto conveyor.

Opened and fed freight to be packed out.

Secured freight inside trailers using appropriate tools and supplies (e.g. pallets, straps, rope).

Verified and completed required documentation and reports.

Communicated with executive, administrative, and line management personnel to gather or convey relevant information.

Resolved discrepancies which includes shortages, overages, duplicate shipments, misdirected shipments, transportation discrepancies, and receipt rejects.

KEY SKILLS

Proficient in Microsoft Word, Excel, Outlook and PowerPoint

Experience with MRP inventory software systems and material control systems

Able to work with minimal supervision/self-directed

Excellent interpersonal skills and ability to work in a team atmosphere

Strong organizational skills and able to multi-task effectively without compromising safety or quality

Able to operate complex machinery

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