Customer Service Microsoft Office

RESUME

EADARA ASHOK

S/o E. Subba rao

H.Sc: **-18, B.V.Nagar(post

Gospadu(MD),Kurnool(DT)

Andrapradesh Contact : +91-784*******, 849-***-****.

Pin-518573. E-mail : *.*******@*****.***

objective

To be associated with a progressive organization which can provide me with a dynamic work sphere to extract my inherent skills as a Professional, use and develop my aptitude to further the organization’s objectives and also attain my career targets in the progress.

educational qualifications

MICS: (Member for institute of chartered Ship Brokers) 2013-2016*

Institute of chartered shipbrokers

London, UK

PGDM: (Logistics & Shipping) 2012-2013

Indian Institute of Logistics

Chennai

MBA (INTERNATIONAL BUSINESS) (BBM+MBA) 2007-2012

Acharya Nagarjuna University.

University Campus, Nagarjuna nagar

Aggregate : (71.17)%

Intermediate (Botany, Zoology, Physics & Chemistry) 2004-2006

Board of Intermediate Education.

Sri Chaitanya Junior College, Ongole

Aggregate: 91.2%.

Board of Secondary Education (S.S.C.) 2003-2004

Secondary School Education.

Sri Aditya Public School, Ongole

Aggregate: 83.67%.

PROJECT WORK

EXPORT PROCEDURE AND DOCUMENTATION in chillies export from Yarlagadda Exports Pvt. Ltd. Under the guidance of Dr.R.Sivarama Prasad, Head of Department of MBA (IB).

INDIAN VENTURE CAPITAL INDUSTRY in IDBI Bank, Guntur branch under the guidance of Dr.Viyyena Rao Vice chancellor of Acharya Nagarjuna University.

Apprentice in Srinivasa Logistics for 3 months from Jan 2012 to march 2012 on STREAMLINING THE OUTBOUND OPERATIONS IN THE WAREHOUSE, under the guidance of Dr.R.Sivarama Prasad, Head of Department of MBA (IB).

TECHNICAL SKILLS

Languages : HTML

Operating systems : Windows XP Professional, Windows vista windows7

Software’s : Microsoft Office, Tally, SAP (GTS, GTM, WMS-Basics).

Total Experience

My Total experience accounts for 4 years and 5 months

Work experience: - (06-09-2013 to 27-05-2016)

Worked in MAERSK LNE GLOBAL SERVICE CENTRES, in Chennai for DAMCO, as a Sr. PROCESS EXPERT.

Joined on September 06-09-2013.

Company Highlights:

Damco is one of the key sister company of Maersk Group, which handles all the freight forwarding Logistics & transportation operations.

Damco is one of the world’s leading providers of freight forwarding and supply chain management services. For more than 100 years, we have been providing our customers with transportation and logistics solutions that support the way they want to do business, wherever they are in the world.

Job Description: - ;-

1. Looking after the North Asian region (China, Korea, Taiwan, Hong kong) exports & imports.

2. Creation of Shipping Orders, Container Loading Plan, Forwarders Cargo Receipt, Carrier Bill of Lading etc.

3. Managing a team of 18 members

4. Review of the performance as well as the team performance & comparison with the standards.

5. Creations of SOP's and check that they are continuously monitored with IOP’s.

6. Thorough knowledge of the end to end process.

7. Taking leads and supports Kaizen initiatives.

8. Evaluating and participating in development of process efficiencies.

9. Resource optimization & Training the newly recruited members.

10. Constantly review and explore effective operational methods to achieve higher productivity in the area of responsibilities.

11. Contacting the customers and resolving their queries within the time & ensure customer service is achieved.

PAST EXPERIENCE: - (19-01-2012 to 04-09-2013)

Worked in Srinivasa Logistics as Shift In charge from January 2012.

Srinivasa Logistics is CFA for Hindustan Unilever Ltd where the warehouse operations are headed.

Entire outbound operations in the depot were handled by me.

Joined Srinivasa Logistics as Inventory supervisor and promoted as Shift In charge within 6 months from the joining date.

Company Highlights:

Providing Secondary Transport services to canteen stores department.

Primary transport service provider for Hindustan Unilever Ltd of entire South India.

Providing Kitting Services to Hindustan Unilever Lt for their end customers like Metro Cash & Carry, Bharathi Wal Mart.

Secondary transport service providers to ITC, Can agro tech, Parle, JOCIL, AP Foods.

Clearing & forwarding agent for market leader like Hindustan Unilever Ltd, Castrol India Ltd.

Whole Depot is being run through SAP-WMS.

ACHIEVEMENTS

Achieved White Belt Certification in Lean Six Sigma in MAERSK trainings.

Promoted as Process Expert to Sr.Process Expert and have bagged 5 star rating in for the first year appraisal.

Promoted as Shift In-charge within 6 months from the date of joining in Srinivas Logistics.

Participated in ISO Audit workshop and qualified to conduct Internal Audit and played key role in attaining ISO certification to Srinivasa Logistics.

Participated in two day HACCP (Hazardous Analysis of Critical Control Points) workshop and ready for Food & Safety Management (FSM).

Participated in international seminar on Trends in Management Excellence (TIME) conducted by Vinayaka Missions University.

Presented paper on union budget at national level in Acharya Nagarjuna University.

Presented an idea in International Business meet conducted by IIMA in ANU on 16 &17 of August 2012.

PERSONAL PROFILE

Father’s Name : Eadara subba rao

Sex : Male

Marital Status : Single

Nationality : Indian

Hobbies : Listening music, watching cricket

Languages Known : Telugu, English, Hindi & Tamil.

Date of birth : 07-05-1989

DECLARATION:

I hereby declare that the above provided details are true to my knowledge and belief.

Place: Name

Date: (E.ASHOK)

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