Experience Summary:

Over ** years of Experience in Analysis, Design, Development, Implementation, Maintenance and Customization of various Siebel CRM Applications

Ensuring that requirements set forth by Business are captured and documented correctly before the solution is developed and implemented

Identifying options for potential solutions and assessing them for both technical and business suitability

Business Continuity and strategic project planning

Expertise in Siebel BIP reports

Project Management and operations

Performing end-to-end Requirement analysis and Data analysis to identify gaps across the source system, the interface Adapters, the Hub and the target systems

Assisting development and production teams by determining application design flaws, thereby optimizing SDLC

Developing CRM strategies for clients

Hands on Experience in automating the Build Validation Process during various production deployment releases.

Very good at preparing and managing Project Deployment plans.

Hands on Experience preparing various build validation mechanisms

Hands on Experience on IP 2015 Application

Hands on Experience on Agile/water fall Project Execution methodology

Strong experience in implementing Order Management and Call Centre Functionality in various Siebel Implementation Engagements

Good at preparing Efforts estimation based on Resource Availability

Liaising with Clients and Vendors in building the various Interfaces across different systems

Good at preparing Release Plans by coordinating with different work streams

Knowledge on SFDC

Hands on Experience on complete Siebel Inbound and Outbound Web services

Expertise in implementing EAI JMS Transport, EAI MSMQ Transports with IBM Web sphere MQ and Web methods middleware’s

Expertise in implementing SFTP Integrations with External Systems

Hands on Experience in creating Integration Objects and Integration Data Maps

Hands on Experience on VBC, EBC and other Siebel Integration mechanisms.

Expertise in EIM and in bulk data Load using various Interface Batch Jobs

Hands on Experience in creating PL/SQL Stored Procedures and Packages

Hands on Experience in ETL

Hands on Experience in Abinitio

Hands on Experience in Informatica

Hands on Experience in Unix Shell Scripting

Hands on Experience in Configuration and scripting

Hand so Experience in installing Siebel Servers and maintaining/creating various Siebel Server Components

Hands on Experience in installing and working with Web Sphere MQ middleware

Good at Siebel Integration Data exchange via Web methods and Oracle Fusion Middleware’s

Hands on Experience in Siebel Admin Activities and maintaining different Servers

Hands on Experience in 8.1.1.10 Open UI

Hands on Experience in Siebel UCM

Strong knowledge on Address cleansing tool Loqate and EDQ process

Hands on Experience in Assignment Manager

Expertise in implementing BIP Reports

Current Organization: Wipro Technologies from 10/20/2014 to till date

Previous Employer’s:

Cognizant Technology Solutions from 09/26/2010 to 10/14/2014

Wipro Technologies from 09/23/2009 to 09/10/2010

Mahindra Satyam from 05/12/2006 to 09/12/2009

Education Qualifications:

Bachelor of Engineering in Electronics and communication engineering, Andhra University INDIA- March’2006 with 81%

Technical Skills:

Operating Systems : Windows 9x, 2000, 2003, XP

CRM : Siebel Call Center 8.1.1.6 & 8.1.1.10, IP 2015, SiebelMedia-7.8, Siebel Finance-7.8, Siebel Sales 8.1.1.6, Siebel Marketing 8.1.1.6, Society Portal, Siebel eCommunications8.0, Siebel pharmacy, Loyalty, Siebel Field Services, Siebel PRM

Languages : JAVA, Springs, Hibernate, PL/SQL, C, C++

Database : Oracle 10g, 11i MS SQL Server 2008

Middleware’s : Web Sphere MQ, Web Methods, Biz Talk, TIBCO, Oracle Fusion

Tools : VSS, JIRA, HP Service Manager

Scripting Languages : UNIX Shell Scripting, Perl Scripting

Awards & Honors:

Received Wipro Mastermind Award for my Proposal and implementation of JMS Transport in 3M Project

Professional Certifications:

Siebel 8.0 Certification in July 2012

1Z0-147 Program with PL/SQL on Feb 2009

Projects:

Xerox, Webster, NY Oct 2014 – Till Date

Siebel Architect, Siebel 8.1.1.11 e-Communications Application, Siebel UCM, Siebel Call Center, Siebel Marketing

Xerox Corporation supplies office printers, Scanners, Accessories and various models and parts to the customers across the globe. Siebel e-communications application has been built to support Xerox business in terms of Order Management Functionality. Siebel application is integrated with various third party systems and also integration with Fusion middle ware to exchange data between various Main stream and downstream systems.

Roles and Responsibilities:

Analyzing and Approving various design approaches with respect to different interface touch points

Implementing MDM PIP solution between CRM and UCM via Fusion Middleware

Examining the technical solutions related to UCM Data Quality, UCM Web Services.

Automated the build validation process during the Production Deployment using Build Validation Tool

Preparing Production Deployment Plans for various releases.

Building solutions for Order Management Process to support Xerox Business for XTR-C Application

Building solution to integration Siebel with SFDC system for various Siebel Entities Data Exchange

Interacting with various technical teams while building interface touch points with Siebel

Developing various Client requirements

Developing various Inbound/Outbound Web Services to support Order management functionality

Evaluating the performance of various Interface touch points

Liaising with Business and Technical teams in delivering the requirements

Developing various Unix-Shell scripts for Interface touch points

Developing various design solutions

Resource planning and facilitating training and brain storming session with in the team

Working with client to prioritize and rationalize the requirements

Working on various RFP’s

Working with different teams in building various Interfaces

Reviewing the Technical designs and approving the same

Expounding the Feasibility of accommodating the Business needs into existing Siebel Application to BA

Efforts Estimation considering complexity of the requirement and availability of the resources

Biogen Idec, Morrisville, NC Nov 2013 – Oct 2014

Siebel Technical Lead, Siebel 8.1.1.6 Call Center Application

Biogen Idec has manufactured a new product called PLEGRIDY which has been targeted to serve the Patients suffering from Multiple Sclerosis disease. Siebel Application is built to handle Entire Functionality.

Roles and Responsibilities:

Liaising with Business Analyst and Technical teams in delivering the requirements

Working with client and BA to prioritize and rationalize the requirements

Working with different teams in building various Interface touch points

Working on Various Technical Designs.

Implementing Various SFTP Inbound and Outbound Interfaces using Shell Scripting and PL/SQL Store Procedures

Reviewing the Technical design and approving the same

Expounding the Feasibility of accommodating the Business needs into existing Siebel Application to BA

Preparing the Efforts Estimation based on the Recourses availability and also the Release Plan by coordinating with different work streams

Deferred Revenue (CFA Institute, Charlottesville, VA) Jun 2013 – Oct 2013

Integration Lead, Siebel 8.1.1.6 Call Center, Fins eCustomer

The deferred revenue is the functionality to identify and recognize the revenue by driving the payments into various buckets (bulk differed revenue, registered revenue, recognized revenue) at different stages such as Exam registration, voucher purchase and Exam Attempts. This is heavily involved with Order generation, submission to third party (Great Plains), Registration status, and Exam status.

Roles and Responsibilities:

Assisting the Team in preparing the Technical designs and reviewing the same

Coordinating with various work stream vendors in preparing the project release plan

Implemented various Inbound and Outbound Web Services

Working with different teams in exchanging of WSDL files

Working with Web sphere MQ middleware team in building various Interfaces

Working on all Siebel ADMIN related Activities and Maintaining Siebel Servers

Assisting the team in creation of various Inbound and Outbound Interfaces

Assisting the team in creation of various Integration Workflows, IO’s and different Integration Data Maps

Preparing Efforts Estimation based on the Recourses Availability and the Release Plans

Supporting Middleware teams for data mapping and during Interfaces testing.

Working with Oracle on the SR’s created as part of the Project on various Issues.

Clarita’s Global Launch (CFA Institute, Charlottesville, VA) Dec 2012 – May 2013

Integration Lead, Siebel 8.1.1.6 Call Center, Fins eCustomer

The Clarita’s Investment Certificate is a new global self-study education program and exam designed to give anyone working in financial services a clear understanding of the investment industry and their professional responsibilities within it. Individuals register to the Clarita’s exam by logging in to CFA Site (Built in SharePoint) and schedules exam with Pearson. Siebel Application has been built to accommodate this functionality and various third party systems are integrated with Siebel Application via different integration touch points.

Roles and Responsibilities:

Requirement gathering and mapping them to functional requirements(Preparing FRD)

Performing Data analysis to identify the gaps across the source and the target systems

Coordinating with different Work streams for building Various Interfaces

Developing various Siebel Inbound and Outbound Web services

Implementing various VBC and EBC integration mechanisms in Siebel with External Systems

Creating Various Inbound/ Outbound Interfaces

Creating Various Integration Work flows and Data Maps

Supporting BAT in terms of running the Interfaces and coordinating with 3rd party vendors during the Inbound/Outbound data file exchange

Reviewing the Technical Designs and supporting the Project in various phases

Siebel Open UI (CFA Institute, Charlottesville, VA) Jun 2012 – Nov 2012

Integration Lead, Siebel 8.1.1.10 Call Center, Fins eCustomer

CFA has planned to implement Open UI for the upcoming August Release and we have upgraded the Siebel Call center Application from 8.1.1.6 to 8.1.1.10 by running IRM Utility and enabled the Open UI parameter to few Environments and started fixing the issues of Open UI enabled application. CFA has released this Open UI application to selected users initially for different User Experience.

Roles and Responsibilities:

Performing the Initial Data Analysis before the upgrade

Coordinating with different work streams after the upgrade to test the Application Functionality

Expounding the Open UI user experience to the Business Users by showing walking them through various Screens

Identifying the UI and Functional Issues

Applying the different patches that Oracle provided

Coordinating with the Testing Team on a daily basis for Upgrade Defects

Working with Oracle for different SRs that have been raised as part of the Open UI

Key Bank AVM (Key Bank, Cleveland, Ohio) Nov 2010 – May 2012

Integration Lead, Siebel 8.1.1.10 Call Center, Fins e-Customer

CE Desktop/ Siebel Application provide a 360 degree view of the customer to all the divisions of KeyCorp. This application is developed in Siebel e-Financial module. It ensures ultimate customer experience by allowing users to launch all customer facing applications from within the CE Desktop application. Overall there are almost 1500 automated jobs, out of which there are 150 as EIM jobs. There are 30 Real Time interfaces with external systems using various integration philosophies

Roles and Responsibilities:

Requirement gathering and mapping them to functional requirements(Preparing FRD)

Building various Siebel Inbound and Outbound Web Services

Implementing EAI MSMQ Transport with Web sphere MQ middleware

Creating VBC, EBC’s and Portal Integrations with External Systems

Siebel Repository Migration into various Environments

Recycling the Enterprise Services & Siebel Services

Monitoring/creating Jobs/Components (Start, Stop, Pause, Resume jobs)

Coordinating with various work streams to build the new interface jobs

Supporting the UAT sessions

Customizing various Business Services in order to meet the new Business Requirements

Assigning the Incident Management tickets to the team based on the load

Coordinating with different work streams for various Interfaces testing

Running various Main Frame Jobs for data Load into Siebel

Developing various Siebel Inbound and Outbound Web services

Implementing various VBC and EBC integration mechanisms in Siebel with External Systems

Creating Various Inbound/ Outbound Interfaces

Creating Various Integration Work flows and Data Maps

Supporting BAT in terms of running the Interfaces and coordinating with 3rd party vendors during the Inbound/Outbound data file exchange

Reviewing the Technical Designs and supporting the Project in various phases

3M (Siebel Upgrade) Oct 2009 – Sep 2010

Integration Lead, Siebel Sales 8.1 (Upgrade from 7.8 to 8.1)

3M is a diversified technology company serving customers and communities with innovative products and services. It utilizes data of previous sales results and service life of Display & Graphics, Electro & Communications, Health Care, Industrial & Transportation to track the current status of customers’ accounts and identify Opportunities to sell additional products and services that match customer’s needs. Siebel Sales application has been developed to support the sales profession of 3M.

Roles and Responsibilities:

Implemented EAI JMS Transport to integrate Siebel with External Applications

Developed Integration Workflows to Send and Receive the messages from the external Applications to Siebel Application

Developed various BIP Reports

Developed Integration Objects for all the Inbound and Outbound Interfaces

Installed IBM Web sphere MQ Middle ware Client Software in all the Siebel machines.

Creating Custom Business Services for various Integration requirements

Creating Integration Objects for BIP Reports.

Worked on Siebel Upgrade configuration issues.

GCAP (Thomson Reuters) Sep 2008 – Aug 2009

Senior Developer, Siebel Media 7.8

GCAP is one sales and order management platform. Siebel application is the automation of sales, service and calls center process for TR sales, service employees. It has data batch interfaces with legacy applications and real time interfaces with third party applications.

Roles and Responsibilities:

Requirement gathering and mapping them to functional requirements(Preparing FRD)

Worked on Order Management functionality

Developing various Siebel Inbound and Outbound Web Services

Building various Inbound and Outbound Interfaces using SFTP Integration Mechanism

Developed various PL/SQL Store Procedures and Packages as part of SFTP Inbound/Outbound Interfaces

Worked on ISQ’s

Siebel Repository Migration into various environments

Running different Siebel server component jobs

Working on Siebel Admin Activities

Supported the application and worked on defects in areas like Workflows, Data maps and Web Services.

Worked on Configuring Multi value links and joins at the Business object layer.

Designed and configured User Interface Objects which includes meeting the Business Specifications, which includes Screens, Views, and Applets

One View (Verizon) Mar 2007 – Aug 2008

Senior Developer, Siebel e-Communications 8.0

One view is an Integration Project involves in One Source, BizTalk and One View. One View project deals with creation of new contract and exchange of data between One Source and One View. One Source is external application from where data comes into Siebel application i.e. One View. One View will validate the data for Account, Contact, Address data, if data is not validate (invalid) it sends error code to One Source, else create Contract.

Roles and Responsibilities:

Customization of existing screens to meet client requirements

Customizing different Business Services for various Business requirements

Building various Unix Shell Scripts for Sending/Receiving Files from External SFTP Location

Working on various Integration Workflows as part of Siebel Inbound/Outbound Web Services

Involved in testing of application

Creating various IFB files to Import/Export Data using EIM

Repository Migration into various Siebel Environments

Running different Siebel Server Component jobs

Seibel Server related Activities

Requirement Analysis for new change requests.

Development and deployment of new change requests.

Support and maintenance of the DEV, TEST and PRODUCTION Environments

Fixing of UAT Issues

City Bank, Verizon (Mahindra Satyam) Jun 2006 – Feb 2007

Siebel Developer, Siebel Finance 7.8

The Project mainly deals about two applications which include CHUB and CMOS. In CHUB application we have customer data that is being passed to the Siebel application and in CMOS application, we load deals with Opportunity entity from various third party systems.

Roles and Responsibilities:

Prepared Functional documents which involves the High Level Process flow of the Interfaces.

Created Technical Design documents which involve the Low level Process flow and process steps of the Interfaces.

Preparing Impact Analysis on various Interfaces

Siebel Repository Migration into various Environments

Running and maintaining different Siebel server component jobs

Local DB Extracts

Creating IFB jobs for bulk data load

Working with different teams in building the interfaces

Working on Configuring various Work flows

Working on Configuring various Business Services

Extensively worked on configuration and Work Flows.

Personal Details:

Name

PABOLU VENKATA DINESH

Visa Status

H1-B

Contact Number, Location

919-***-****, Webster NY

Email Id

acv0st@r.postjobfree.com

Contact this candidate