Customer Service Home Health

Lakisha R. Antwine

**** ****** ■ Warren, MI ■ 313-***-**** ■ Email: **************@*****.***

OBJECTIVE: To obtain a full-time position allowing further growth and experiences in the Health Care Industry.

EDUCATION:

Nurse Assistant

American Red Cross, Detroit, MI

Certification, Morc Training

Wayne State University, Detroit, MI

American Red Cross, First Aid and CPR Certified

EXPERIENCE:

Hope Network SE Grand Rapids, MI July 2004-October 2014

Lead Residential Instructor

• Assisted with implementation of physical, recreational, educational, volunteering and residents special requests

• Updated patient files and records and collected and labeled blood work and provided insulin

• Handled high volume calls, scheduled, appointments and made referral appointments requested by physicians

• Collected all demographics and financial information from patients in order to complete registration

• Trained and coached staff on work procedures, proper call handling, teamwork, and excellent customer service

• Monitored staff performance and quality metrics and provide feedback regarding opportunities for improvement

• Responsible for direct reports and delegate patient care activities to appropriate staff

• Transported residents to/from outside activities and appointments

• Assisted patients and residents with daily living and hygienic tasks

• Took clients on errands and assisted with client’s daily activities

Residential Instructor March 2004-July 2005

• Motivated residents to perform activities independently and build upon self-reliance

• Observed and reported symptoms, reaction, and changes in residents to the Director

• Filed and maintained resident records and other clerical tasks

• Assisted in developing, organizing, and ensuring delivery of community monthly newsletters

• Scanned medical records, fax orders for patient appointments, and schedule follow up appointments

Home Health Care Detroit, MI August 1996-March 2002

Home Health Care Aide

• Obtained patients orders, arranged tray cards, and kept work area sanitized

• Prepared and delivered food items for patient’s trays and ensured patients pantries were fully stocked

• Assisted patients with developing dietary plans and assisted cook in preparing meals

• Check patient’s vital signs, blood pressure, urinalysis, and finger sticks

• Trained all new employees and prepared them for their job duties and responsibilities

Activities/Honors/Organizational Involvement:

Volunteer, True Deliverance Church, 2013-Present

Recipient, Essential Piece Award for Outstanding Achievement and Contributions, 2011

Recipient, Saved a Life CPR Recognition, 2010

Recipient, Most Dedicated and Compassionate Staff, 2010

Recipient, Staff Appreciation 2004-2007

SKILLS: Knowledgeable of Microsoft Office Suites, E-Care Systems, Focus System, Windows XP, Outlook

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