Scrum Master, Agile Coach, Project Manager Customer Service

Dapo Rabiu, CSM, MBA

*** ******* ******* ******, ****** Ontario, L9T 5C2

Cell: 604-***-****, Email: *********@*****.***

Summary of Experience:

A proficient and highly motivated Scrum Master with 6 years experience as a Seasoned Scrum Master and implementing Agile methodologies in a variety of industries which include Financial Services, Telecommunication, IT Services, Training and Education. I also possess 9 years professional experience as Financial Analyst, Business Analyst and Project Manager

Skills

Technical Skills

Proficient in user-centered Agile software development frameworks and methodologies, including Scrum, Kanban, User stories, Personas, Lab and remote user testing, User story Mapping, PMI Frameworks, MS Projects, Visio, Iteration/Sprint Planning Meeting, Tasking Meetings/Retrospective, JIRA, Cucumber, JSon, SAFe, Microsoft Office.

Soft Skills

Excellent Communicator (Written and Oral), People Management skills, Conflicts resolution, Time Management.

Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management

Highlights of Achievements:

Mentored a cross functional team of 10 resources to deliver quality products which led to over $2.1m in revenue for the organization in 2014/2015 financial year

Utilized Agile methodologies to help the team increase their velocity by 59% within the first year of Agile adoption

Facilitated training of all support staff and end users during transition to new company wide operating system.

Identified and resolved numerous potential security breaches and reconfigured security protocols to clearly identify information based consent

Professional Experiences

Scrum Master

Bendingfield Associate, Ontario 2014 - 2016

Facilitated meetings for the Scrum team, team process moderation, Sprint reviews and Sprint retrospectives.

Ensured compliance to all Scrum rules. Coaching team members on Agile / Scrum framework and deployed Scrum practices, mediating through conflicts.

Effective stakeholders engagement ensuring product owners are guided in building and prioritizing product backlog items.

Ensured team stay focused for each bi-weekly delivery and ensured deliveries / documentation met the criteria of “Done”.

Product backlog prioritization, refinement and sizing using planning poker, sprint planning, daily scrum, sprint review and retrospective, definition of “Done”, determining velocity, Burn-down chart, pair programming, refactoring, release plans

Facilitated training of all support staff and end users during transition to new company wide operating system.

Identified and implemented process improvements initiatives and participated in in ad hoc projects and initiatives.

Scrum Master

Star Orient Limited 2012– 2014

Implemented Agile Scrum Methodology throughout the organization to improve communications between Engineering, Product Management, and Business; to provide more transparency across the 3 departments; and to obtain great business value with short turnarounds.

Coached/Mentored a cross functional team of 10 resources to deliver quality products which led to over $2.1m in revenue for the year of 2014/2015

Utilized Agile Scrum practices to help the team increase their velocity by 59% within the first year of Agile adoption

Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings

Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.

Facilitated team and cross-team Retrospectives to build good working relationships among the 5 agile teams across western region.

Collaborated with Product owners, Business and Engineering Teams to develop and maintain Product Backlogs

Scrum Master

MTN Communication 2011 – 2012

Served as Scrum Master for two (2)-scrum teams empowered/tasked with design, development, modification, and implementation of customer service applications, and building high performing delivery teams.

Effectively engaged stakeholders, contributors and technical resources to analyze user needs and resource limitations.

Facilitated the discussions of complex, high value IT delivery projects that require the coordination of development work or technology work on multiple platforms to achieve desired functionality.

Communicated committed stories for the upcoming sprint to backlog owners and stakeholders

Represented the team daily at the Scrum of Scrums (S2) meeting to report impediments for escalation.

Facilitated scrum ceremonies for the team (Daily Stand-up, Planning, Retrospective, Grooming & Review/Demo).

Facilitated impediment resolution in a timely, cost effective manner.

Project Manager - MobileMoney

MTN Communication 2010 – 2011

Developed and followed agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.

Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.

Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks).

Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.

Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.

Communicated the progress to senior management thru 'Burndown Charts'. Monitored the Quality thru metrics and mentored team thru the project management processes.

Business Analyst- Special Projects

MTN Communication 2009 – 2010

Collaborated closely with stakeholders to identify and analyze core requirements and key features for call center operations projects. Facilitated user interviews and workshops to gather and analyze user feedback.

Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.

Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives

Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement

Prepared extensive cost - benefit analysis to support system and process changes

Meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention

Financial Analyst

MTN Communication 2005 – 2009

Daily monitoring of Trade Partners transactions, weekly reports on Trade Partners activities and monthly audit of customer’s transactions.

Analyzed sales actual performance vs. target and Trade Partner business performance.

Effectively managed Trade Partners Commission and other incentives' Database.

Managed the Credit Review process to ensure optimal credit allocations/ reallocations in line with credit Policies and Credit Committee mandate.

Drive and implement new credit initiatives in line with market dictates to achieve Sales & Distribution targets and enhance competitive advantage.

General Ledger Accountant

MTN Communications 2002 - 2005

Reviewed reports of letters of credit, cash cover and bank accounts.

Followed up and ensured resolution of reconciled items arising from reconciliation activity.

Approved journal vouchers for provisions and accruals for month end, half year and year end transactions.

Reviewed schedules for expenses provisions and all other assigned accounts Reviewed and ensured completeness of the organization’s monthly schedule of reversal of accrued expenses

Education

Certified Scrum Master, Scrum Alliance 2014

Certified Scrum Professional, Scrum Alliance 2014

Alumni Master Class: Leadership Engagement and Transformation,

University of Leicester United Kingdom 2014

MBA - Finance, University of Leicester United Kingdom 2007

Masters In Managerial Psychology, University of Ibadan 2006

Bachelor of Science Accounting, Ogun State University 2000

Professional Affiliations

Member, Scrum Alliance

Certified Risk Manager -RMAN

40Hours of Project Management Training (PMI)

References

Available upon request

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