Customer Service Administrative Assistant
Resume:
Tracey Y. McAlister
Louisville, KY
Cell: 502-***-****
**********@*****.***
Objective 5 + years’ experience as an Administrative Assistant. Seeking a challenging career where
I can utilize my previous experience to grow and support a company.
Relevant Skills and Experience
Administrative Skills
Over 5 + years as an Administrative Assistant
Assist with setting up U.S. and Overseas travel arrangements
Maintain Directors and Faculty calendars
Answered multiple phone lines and intercom systems
Posted invoices for payment
Excellent written and verbal communication skills
Set-up teleconferences
Proficient in using various software systems: Lotus Notes, GroupWise e-mail,
Outlook e-mail, Microsoft Office: PowerPoint, Excel, Word, Access, and Publisher
Intergery, Canon MF Toolbox, Skype for Business, Invision, Sorian, SSI, Alchelmy,
and ACT Database.
Assist in preparation of budget and monitor budgets
Work under pressure to meet tight deadlines
Extremely organized
Customer Service Skills
Over 5 + years as a Customer Service Representative
Worked in Inbound and Outbound Call Centers
Met with clients face to face and over the phone. Using problem-solving skills
to resolved discrepancies with clients bills
Handled complaints by deescalating them over the phone or in person, keeping clients as customers
Very organized, able to meet tight deadlines, and manage multiple tasks
Kind and friendly demeanor, ability to work well under pressure in a fast paced environment
Military Experience
United States Navy - July 1983 to March 1993
Supervisor for 8 years
Coordinated daily operations, and management of a staff from 8 to 20 personnel while, working in San Diego, CA and Yokosuka, Japan. Worked on board a ship for 4 years in San Diego, CA in the Telecommunications Department. Performed administrative duties of typing, faxing, filing, reproduction, proofreading, answering phones, set-up meetings, took minutes, and updated government publications. In charge of customer service follow-up on any complaints. Responsible for employee performance appraisals, attendance, and training. Worked in Yokosuka, Japan for 2 1/2 years as a Supervisor performing Telecommunications Communications. Worked at Naval Station San Diego when Operation Desert Storm was in effect. Received a Medal of Defense for the Telecommunications that our Center provided. Worked with other military employees from Submarines, Ships, and the Japanese Military. Worked at two Telecommunications Centers for 3 years in San Diego, CA.
Awards, Certificates & Education
2016 Refresher course in Excel, PowerPoint, Word and Outlook - Louisville, KY
2016 Refresher course on Mathematics through the Nia Center - Louisville, KY
2006 Licensed as a Property Insurance Agent in the State of Kentucky
2006 Commonwealth School of Insurance - Louisville, KY
2002 Maric College Nurse Assistant Training Program - San Diego, CA (Nursing Assistant License)
1993 Received a Medal of Defense for Operation Desert Storm
1989 Certificate of Achievement and a Plaque from the Commander of Submarine Group
Seven; for outstanding service as a Supervisor while stationed in Yokosuka, Japan
1987 Plaque and Certificate of Achievement from the Captain of USS Acadia, AD-42 upon Re-Enlistment
1987 Naval Training Center RM Class C School - Satellite/Shipboard Telecommunications San Diego, CA
1984 Naval Training Center RM Class A School - Satellite/Shipboard Telecommunications San Diego, CA
Employment History
Medical Society Staffing Lou, KY Administrative Assistant March 2016 to Present
Family Health Centers Lou, KY Medical Billing Data Coordinator 2012-2015
Randstad Staffing Lou, KY Administrative Assistant 2011-2009
Pridestaff Staffing Lou, KY Benefits Assistant 2010-2010
Courier Journal Lou, KY Call Center Assistant 2009-2010
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