Customer Service Sales

VIVEKA TERAN URDANETA

***** ** *** **. *-***, Pembroke Pines, Florida 33027 C: 1-714-***-**** ************@*****.**

PROFESSIONAL SUMMARY

Qualified Customer Service with 15 years in fast-paced call center environments. Personable and professional

under pressure. Qualified Sales Associate with 15 years in fast-paced call center environment in the Travel

Industry as Travel Adviser. Call Center Representative versed in customer support in high call volume

environments. Computer skills in live personal and telephone etiquette. Motivated customer service specialist

with over 15 years retail experience in a fast-paced, team-based environment. Many years of sales experience

in the Construction area, Industrial equipment and Airplane Industry: Beechcraft, Real Estate, Cummins

Sales & Services and Home Depot.

SKILLS

Trusted key holder MS Windows

Creative problem solver Quick learner

Exceptional communication skills

WORK HISTORY

Customer Service and Sales, 08/2000 to 03/2015

Image Consulting C.A. – Venezuela

Answered an average of 45 calls per day by addressing customer inquiries, solving problems and

providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

BILINGUAL CASHIER AND SALES ASSOCIATE, 03/2015 to 06/2016

HOME DEPOT – North Miami - Biscayne Boulevard

EDUCATION

Bachelor of Science: BUSINESS AND LAW, 1985

UNIVERSIDAD SANTA MARIA - CARACAS - VENEZUELA

CERTIFIED TRAVEL CONSELOR: TRAVEL INDUSTRY, 1998 - 1999

TRAVEL ACADEMY - MIAMI LAKES, FLORIDA

CERTIFICATIONS

Sales Essentials Certificate

Sales Manager Certificate

International Law Adviser

Certified Travel Counselor

NMLS MLO Mortgage Loan Originator

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