Customer Service Office
Resume:
Indra R. Ramsawack
Fontana, Ca 92336
****************@*****.***
JOB OBJECTIVES:
Several years of experience as a unit secretary in the health care industry in hospital settings.
Consistently interacting with doctors, nurses, patients and customers. Clerical experience
with the aerospace and mortgage industries.
SUMMARY OF SKILLS:
Skilled in office procedures. Microsoft Office 2000, Words, Excel and Power Point. Lotus Word Perfect. Auditing, Customer Service, Payroll, Typing, Filing, Batching, Purchasing Data Entry Estimates, Proposals, Xerox, Copy, Credit Collection, and Invoices.
EDUCATION:
AA Degree - Computer Science Information Programming
Los Angeles Valley College. Van Nuys, CA
Net 10 Technologies Inc. Rancho Cucamonga CA
Microsoft Office User Specialist Program
Pacific Coast Technical School. Van Nuys CA
Computer Office Administration and Principles of Accounting
WORK EXPERIENCE:
Unit Secretary - 9/2004-11/2010 Casa Colina Centers for Rehabilitation Hospital.
Pomona, CA 91769
•Function as a member of patient care team responsible for duties related to the clerical/
operational function of the nursing unit.
•Performs general medical office duties including answering phones, making appointments, registering patients, updating medical charts, and verifying insurance information and coverage.
•Coordinates the unit activities with needs of assisting doctors, nurses, therapies and the control
of supplies on a daily basis.
•Ability to transcribed medical terminology and carry out all doctors’ orders.
•Ability to accurately input all information of admissions, transfers and discharges of patients.
in the computer.
•Effective verbal, written communication skills and strong organizational skills.
•Excellent interpersonal skills and able to build strong working relationships with businesses
and management.
•Ability to work in a team environment to meet or exceed performance competences.
•Ability to be a team player assisting and working with others.
•Review contents of orders and other documents for completeness and consistency.
•Knowledge of and ability to maintain patient confidentiality at all times.
•Desire to meet and exceed client and patient needs and expectation.
•Willing and able to perform duties not formally designated in this job description.
•Ability to operated and maintain a variety of office equipment which includes personal
computers and terminals.
•Ability to generate computer reports of all changes made daily at end of shift.
Order Entry Clerk 7/2001-8/2003 Fidelity National Title, San Bernardino, CA 92408
•Efficiently entered information of loans and refinances in the computer for residential homes, commercial properties and vacant lands for the mortgage department.
•Train and assist new employees with access and use of office automated programs.
•Ability of numbering folders accurately to generated client portfolio and proofread other
document for consistency and typographical errors.
•Superior organizational and time management skill.
•Excellent attendance, punctuality, ability and willingness to work in a fast-paced
team environment.
Unit Secretary 8/98-2/2000 N.Hollywood/Encino-Tarzana Medical
Tarzana CA 91356
•Performs all aspects of work related to a general medical and surgical unit.
•Able to communicate and work with diverse groups of health care professional,
transcribing doctors’ orders and faxing to pharmacy and related departments.
•Ability to admit patients and enter all labs and radiology orders in computer.
•Answer heavy phones, call lights immediately, and directed calls to appropriate person.
•Verified the validity of insurances include medicare and medical.
•Initiated 911 call when necessary and alert hospital operator of 911call service
•Ability of putting patients charts together and have them available and ready for doctors.
•Ability to demonstrate initiative and proficiency and perform duties within
the framework of the policies, procedures and safety standards.
•Proven excellent customer relations and communications skills.
•Great patients and visitors in a prompt, courteous and helpful manner.
Purchasing Clerk 9/1986-9/1992 Litton Data Systems Guidance and Control
Woodland Hills CA 91367
•Researched, data collection and PC Support to the finance department
•Generates spreadsheet reports from Lotus program
•Experience and broad knowledge in areas of benefits, training and development.
•Able to to prepare documents with clear and legible penmanship.
•Understand and follow department’s organizational policies and procedures which includes
federal and states regulations on employment laws.
•Maintain and provide support for government Air Defense Projects.
•Ability to accurately input purchase requisitions and purchase orders in the computer
working with automated loan control system (ALCS).
•Audit and distribute requisitions and orders to buyers in the purchasing departments.
•Ability to prepare, transmit and receive electronic mails.
•Ability to work effectively and efficiently, individually and as a member of a team.
•Able to operate a variety of equipment related to area off assignment,
References upon request.
Contact this candidate