Technical Support Rep
Resume:
OBJECTIVE
To utilize my unique set of programming, customer service, interpersonal, and technical skills to obtain long-term employment. Skilled in a variety of languages, including C, C#, C++, Java, Visual Basic, Python, and MySQL, I’m looking to apply myself and learn how to effectively test software in multiple environments. Self-driven, I have learned multiple other languages and skills outside of a classroom to be able to adapt to an ever-changing job environment.
EDUCATIONAL EXPERIENCE
Forsyth Tech August 2014 – Present
●Candidate for an Associate in Arts (Expected Completion: August 2016)
●Designed and developed multiple programs using a variety of languages. Able to produce identical programs using a variety of coding methodologies and languages.
East Wilkes High School September 2009 – June 2013
●Completed Graphics Based Programming Classes and an Internship offered through Wilkes Community College to supplement advanced course offerings.
●Graduated with multiple Advanced Placement and Honors Courses on my Academic Transcript, and graduated with a 4.08 GPA.
WORK EXPERIENCE
Burke Street Comics – Store Assistant June 2015 – December 2015
●Trusted with maintaining the store while management was absent.
●Trained and oversaw multiple employees during everyday operations.
●Entrusted to handle Customer de-escalation effectively while continuing to provide excellent customer service.
Ember Audio Video – Store Assistant January 2014 – June 2015
●Trusted with maintaining the store while management was absent.
●Trained and oversaw multiple employees during everyday operations.
●Entrusted to handle Customer de-escalation effectively while continuing to provide excellent customer service.
Air Bellows Landscaping & Home Improvement June 2012 – July 2014
●General landscaping duties, such as mowing lawns, trimming hedges, and other general duties.
●In charge of installation of IP cameras and Network Video Recording Hardware. This included developing a customized security strategy to meet the individual customer’s needs while also allowing them access to their security feed from anywhere.
●Experienced in installing networking services for customers and providing them with an informal seminar on how to access, use, and modify their security set up.
ADDITIONAL SKILLS
Microsoft Office: Proficient with Microsoft Office 2015
Software: C++, C#, C, Java, JavaScript, Python, Visual Basic, HTML5, CSS3, PHP programming, MySQL database administration
Hardware: Work and tinker with Arduino boards and electronics in my spare time. Taught myself C language in order to program the electronics to interact with other systems.
Interpersonal Skills: Participated and led multiple group projects in multiple programming classes. Open to criticism and team-collaboration as an effective avenue for improvement. Elected as the Male Student Body representative in high school. Played tennis for a number of years and participated in multiple fantasy board games in which communication and interaction were essential.
References
Professional References
Chris Livengood
Owner of Ember Audio Video
690 Trade St., Winston Salem, NC 27101
Terry Patterson
Owner of Air Bellows Landscaping
6389 Absher Rd., Hays, NC 28635
Personal References
Aaron Simmons
Tennis Coach
East Wilkes High School
Travis Gentry
High School Art Teacher
East Wilkes High School
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