Customer Service Manager/Training Coordinator
Resume:
T’Nearra Corlley
Waldorf, MD **602
********@*****.***
240-***-**** (Phone)
Objective:
To grow with a company that appreciates the self-discipline, initiative, outgoing and leadership abilities offered to assist in the excelling of a company.
Work Experience
Period
06/2015 – Present
Employer
Walmart
Job Title
Remodel Crew/Customer Service Manager/Office Training Coordinator
Work Location
La Plata, MD
Responsibilities
Management: Manages the daily operations of a department store to include selection, development and performance management of the employees
Multi-task on a daily routine
Manage and monitor confidential personnel file and medical records daily
Hire and orientate new employees with the best in mind
Protect company assets at all times
Act as the liaison for the store manager and hourly associates
Finance: Adhere to company standards and service levels to increase sales and minimize costs
Ensure all financial related administrative duties are accurately completed in a timely manner in accordance with company policies and procedures
Ensure accuracy of all funds received
Customer Service: Provide a friendly, relaxing atmosphere while providing courteous and quick service
Demonstrate a friendly demeanor at all times
Oversees the satisfaction of all customers are met
Adhere to the needs of all customers to ensure a great shopping experience
Stamina: Prolong standing, bending, stooping, twisting and lifting are trademarks to a successful operation
Teamwork: Generate and maintain a relationship with all employees to foster and promote a cooperative and harmonious working climate
Work with crew to ensure all departments are met with high standards of satisfaction
Ensure sanitary practices and general cleanliness are visited throughout the shift
Leadership Skills: Strengthen the employees’ motivation, resolve conflicts and make hard decisions.
Monitor for the professional department store image (proper uniforms and appearance standards)
Mediate employees’ differences
Period
03/2012 - 11/2014
Employer
United States Air Force
Job Title
Security Forces
Work Location
Shaw AFB, SC
Responsibilities
Security: Provided security for over $3.5B in USAF resources
Acted as Initial Responder to F-16 jets ground emergencies
Demonstrated a friendly demeanor at all times
Detected delayed, reported and neutralized any hostile acts against entry
Investigated security and safety violations; noted any incidents in a detailed report
Adhered to all military rules, regulations and policies
Conducted random vehicle and credential checks
Analyzed, ticketed, distributed and confiscated any unlawful documents or procedure conducted
Responded and assisted in any domestic and theft occurrence
Apprehended and detained suspects
Interviewed witnesses
Conducted security with protection as a top priority
Skills: Strategic thinking
Strong interpersonal skills
Meets tight deadlines
Active listener
Monitor, coordination and social perceptiveness
Strong oral and written communication
Reason for Leaving
Honorably Discharged
Education
Degree
High School Graduate 2010
Institution
Maurice J. McDonough High School
Location
Job Training
Pomfret, MD
Six Sigma Certification 11/05/2014
Human Relations 03/29/2014
Information Protection 04/08/2014
Suicide Prevention 01/11/20104
Collect and Report Information 04/07/2014
Counterinsurgency 04/02/2014
Professional and Unprofessional Relationships 03/30/2014
Self-Aid Buddy Care 0329/20014
Culture General Course 04/12/2014
Fire Extinguisher Safety 02/18/2014
References Available upon request
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