Customer Service Assistant

MARIA LAYGO

*** ********* ***** *****, *** Jersey 07083

908-***-**** / ******@*****.***

PERSONAL SUMMARY

• To obtain a position that offers a great challenge and the opportunity to help the company advance productivity proficiently

• Over 10 years of administrative and customer service position

• Dedicated and resourceful candidate with previous success in superior customer service

• Proficient in data collection and analysis

WORK EXPERIENCE

New Jersey Institute of Technology (NJIT) Newark, NJ Secretarial Assistant III of the Department of Mathematical Sciences, May 2016 – Current

• Process all requisition orders, travel reimbursements, petty cash request for department faculty and staff daily

• Draft and submit adjunct contracts via hard copy and Electronic Personnel Action Forms (EPAF’s)

• Advise and assist hundreds of undergraduate students with academic/administrative needs (e.g. exam conflict exams, closed course permits, prerequisite permit, and approval forms) Customer Service Representative of the Department of Mathematical Sciences, May 2014 – April 2016

• Serve as first point of contact for the Math Department’s faculty, students, and visitors in one of the largest department of the University, providing superior customer service, resolving customer’s concerns

• Manage administrative tasks including room condition reports, maintenance requests, and room reservations

• Prepares online forms for collection of data such as student permit request, faculty teaching request

• Process permits and conducted necessary research to confirm validity of student requests Central Career School South Plainfield, NJ

Financial Advisor, August 2013-May 2014

• Counseled students regarding financial aid eligibility, application procedures (FAFSA), aid programs, and cost of tuition

• Facilitated other financial activities such as outreach, reporting and monitoring

• Managed budget development and monitored program budgets and expenditures

• Performed general office support duties including: data entry, filing and answering telephones Kean University Union, NJ

Academic Specialist, October 2012-May 2013

• Provided routine customer service to patrons on and off site by following established procedures and protocols for obtaining access to library materials.

• Recorded statistics and patron registration in system database. Resident Assistant for Foulger International Music Festival at Kean University, June 2012-August 2012

• Served as a mentor/advisor and enforced policies and procedures for residential hall

• Managed administrative tasks including room condition reports, maintenance requests and incident reports Graduate Assistant for Kean University Child Care Center, September 2010-May 2012

• Provided general administrative support and supervision in the absence of teachers

• Contributed additional assistance to students with special needs, including children with physical and mental disabilities Recruitment Assistant for Exceptional Educational Opportunities Program February 2007-August 2010

• Advised and counseled prospective and enrolled college students

• Contributed to organizing events such as open house and college fair SKILLS & ABILITIES

• Proficient in Microsoft Office Suite, MAC OS X and Windows

• Experienced in Title IV Funding, ISIRs, IPEDs, FISAD, NSLDS, Consolidations, QuickBooks and Student Information Systems, 25Live, Maintenance Request System, SharePoint, Adobe Photoshop CS6, SunGard Banner EDUCATION

Kean University Union, NJ

Bachelor of Arts, Psychology, May 2010, GPA 3.0 Kean Scholar Master of Arts, Psychological Services, Coursework Completed in May 2012, GPA 3.7 Psi Chi International Honor Society

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