Customer Service High School

Location:

Posted:

August 03, 2016

Casey Walters

409-***-**** Houston, TX, ***** **************.**@*****.***

EXPERIENCE

Assistant Manager October 2015 – June 2016

Taco Bell, Aurora, Colorado

•Managed a team to efficiently operate the restaurant to produce satisfactory results overnight.

•Properly counted opening and closing of registers and analyzed receipts to calculate nightly deposits.

•Responded to customer service inquiries and resolved transaction issues including voids and refunds.

•Help train multiple employees on restaurant procedures, duties, and health/safety guidelines.

Assistant Manager October 2012 – May 2015

Jack In The Box, Houston, Texas

•Managed and handled up to $1500 in cash and credit card payments daily.

•Assisted team members with preparation of various foods to enhance service for customers.

•Maintenance of restaurant cooking machines and supplies to provide a safer work environment.

•Trained 14 new employees on opening and closing procedures and restaurant policy

Lone Shore Laborer April 2010 – October 2012

Port of Port Arthur, Port Arthur, Texas

• Organized shipments in warehouses using forklifts (stand-up/sit-down) to provide an efficient system to easily locate shipments.

• Boarded military vehicles onto the ship, and properly stabilized these vehicles onto railcars for preparation of shipment.

• Relocated various ship supplies for multiple reasons including safety and hazardous precautions such as hurricanes and storms.

EDUCATION High School Diploma, June 2013

Westside High School, Houston, Texas

Cumulative GPA: 3.14

HONORS AND AWARDS

Heart of the Wolf 2013 (Certificate received from Westside High School)

ACTIVITIES

Gents Organization at Westside High School, Community Service Volunteer at various homeless shelters (Star of Hope)

•Assisted with volunteers at Star of Hope with fixing and serving of hot food plates to the homeless.

•Donated various clothing products to churches for the goodwill of the less fortunate society.

INTERESTS

Founder and designer of clothing line.

SKILLS

Fluent in English and French.

Proficient in using Microsoft Excel, Access, Word, PowerPoint, and Outlook.