Swapna

PRINCE*■ ITIL V* CERTIFIED ■CERTIFIED SCRUM MASTER

972-***-**** x311 408-***-**** acv0ml@r.postjobfree.com

SUMMARY

Over 13 years of IT experience across diverse industry domains.

Certified Project Management Professional and Certified Scrum Master.

Strong analytical and consultative skills combined with efficient managerial background in IT projects.

Adept at managing the overall performance and delivery of cross-functional project teams and delivering to stringent timelines.

Excellent communication and presentation skills. Experienced in working with business users, as well as technology teams.

Rich experience in multiple phases of the SDLC, using methodologies Waterfall and Agile

Proficient in managing Agile Projects in Rally tool.

Mentoring or coaching scrum teams in implementing Agile practices successfully

Proficient in project planning / estimation, working across concurrent projects

Helping teams in adoption of DevOps for automation and production releases

Overall Project Governance and Program Management

Expertise in conducting SWOT analysis, GAP analysis, Cost Benefit Analysis (CBA) and ROI analysis to aid in the calculation of the Critical Success Factor (CSF) of the project.

Proven leadership and managerial skills to independently manage teams, during multiple phases of the project lifecycle.

Ability to lead teams to consensus on key project decision points.

Hands on experience in creating detailed Unit CIO reports and dashboards to influence key portfolio decisions.

Handled multiple roles – Project Manager, Agile Scrum Master, Project Lead and IT Analyst.

AREA OF EXPERTISE

Software Development Methodologies

Agile and Waterfall

Roles fulfilled

Scrum Master, Program Manager, Business Analyst

Tools

CA Clarity, MS Share Point, MS Office, MS Project, JIRA, HP-Quality

Center

Skills

E2E Project Management, Agile Development, Test Management, Business

Analysis, Third party Coordination, Risk Management, Finance and Budget

Management and Release Management.

PROFESSIONAL EXPERIENCE

Verizon

Project #1 Jan 2013 -Till date

Location: CA

Role: Senior Consultant

Lead multiple Development Scrum teams for enhancing Front end Applications of a major E2E Project (ESMS- ProQuest). Fulfilled Scrum Master and Product Owner roles in different capacities supporting multiple Programs. ProQuest is a rapid delivery program that included various projects to replace the legacy systems and bring all the legacy systems into a single platform.

Single point of contact for ESMS Portfolio to know status of offshore/onsite tasks. Facilitate meetings and coordinate with other project teams to get dependent items. Provide process improvement and manage process documentation. Develop and execute application performance management - best practices.

Scrum Master Roles/Responsibilities

Headed the ESMS Scrum Team for bi-weekly sprints supporting different Programs.

Collaborated with the Project Sponsors to review the Product Blue Print and prepare High Level Business Needs

Worked with Business Analyst for drafting the Project Charter and conduct Requirements gathering sessions.

Lead Joint Technical Discussions to finalize the Design approach and take the project through Enterprise Governance activities

Managed the Scrum Team which consisted of seven plus team members based at Onsite and Offshore

Responsible for closely working with Product Owner for gathering Epics and User Stories

Responsible for Epic and User Story grooming to bring them to meet the Definition of Ready

Managed the Product Backlog and Priorities.

Maintained Release &Sprint Burndowns as needed for overall project delivery.

Identifying impediments and escalating them to the ‘Impediment Removal Board’.

Comprehensive Testing Management.

Release Management activities.

Manage all Scrum Ceremonies.

Product Owner Roles and Responsibilities:

Work closely with Business teams for Requirement Prioritization.

Coordinate with Scrum Master for Epic and User Story grooming.

Participate in Product Backlog Review sessions to plan the pipeline of the work.

Closely monitor Sprint progress by viewing Burn down charts.

Participate in Product Demo sessions and provide feedback.

Coordinate Release Management and external dependencies

General Responsibilities:

Facilitated Release planning, Sprint planning, Daily scrum meetings and Retrospectives.

SME for the analytics, reporting, tools, processes and delivery for the Continuous Delivery program and services.

Working with SVP Focals for each of the Unit CIOs on their program metrics and in order to drive enterprise adoption of CD tools and standards.

Creation and Maintenance of the automated reporting solution based on multiple raw data feeds for leadership metrics reporting and BI usages.

Working with the other Product & Support teams and providing the SLIMR analytics and ad-hoc raw metrics for incident and production changes.

Defined and enforced PMO procedures and ensured that the Project Management practices are followed diligently by all the Stakeholders.

Monitoring assigned portfolio of projects.

Develop and maintain project documentation in accordance with PMO methodology, develop and report metrics on a monthly basis.

Provide a process for resource allocation and capacity management.

Update relevant PMO documents and tools.

Editor for the bi-weekly newsletter for the Organization.

Vendor Management, Budgeting, Time Management.

Weekly Status reports to SVP and Portfolio Owners.

Senior Level Presentations on regular updates to be presented.

Maintenance of database, headcount numbers, attrition details, attrition analysis.

Onsite and Offshore hiring trackers, drive hiring calls, update the same and send daily reports to Senior Management on the status.

Assist Deliver Head on preparation of documents like SOW, Direct Sourcing forms, etc.

Work closely with managers in different geographic locations and collect updates on regular basis.

Single POC for all the changes to be done in the Project Resource Management tool

Create executive dashboards and metric reports.

Bank of America

Project #2 Jan 2012 – Dec 2012

Place: NC

Role: Analyst PMO

This position is to support the E2E delivery Management teams in providing overall program and project administration as it relates to the client’s needs. As a Program Manager need to work closely with internal (GPIBT, SASAS) and external partners to conceptualize and implement strategic objectives ensuring consistency with company strategy, commitments and goals.

Role & Responsibilities

Oversee and assist with prioritization of all enterprise projects led by the Business Analytics team, through the use of agile principles.

Facilitate daily stand-up meetings, planning sessions, demos and retrospective reviews, focused on improving efficiency, increasing the transparency of work within the department, removing impediments, fostering team cohesion and collaboration, and celebrating successes.

Coordinate Project Governance activities for all the projects under GCCIBT Portfolio.

Coordinated funding allocation with PMOs for Master Projects

Managed sub-project funding allocation/re-allocation

Managed Budgeting and WIP entries to forecast and track the Project Financials

Monitor project costs (forecast) and variances

Performs project creation and closure activities in the SDLC PM tool and Task Allotments entries

Worked with Business Analysts to ensure all the SDLC SOX Guidelines are met and project documentation is up to date with all the necessary mandatory approvals.

Managed project risk mitigation and issue resolutions efficiently.

Managed the time and budget of the project and ensuring all the dependent teams are billing appropriately and with little or no variance to Estimates.

Aggressive in follow ups needed with external teams, partners for deliverables and action items.

Liaise between Quality team and LOB with respect to the closure of monthly updates of metrics (Critical to Quality and Critical to Compliance) for the LOB.

Prepare the CTQ and CTC dashboards for the Leadership.

Maintenance of share point sites and sub sites. Rolling out surveys within the group and send results to the Project Managers.

Clarity – Updating and maintenance of resource information with in the Clarity system. Generate the reports from Clarity on regular intervals and share analysis of the reports.

Respond and close the adhoc requests from Delivery Heads across the locations.

Ness Technologies

Project #3 Nov 2009- Dec 2011

Location: Hyderabad

Role: Senior PMO

Worked as BA/ Project Management Consultant for “Invesco”, Financial Services Domain (Fixed Income Group).

Role & Responsibilities

Acting Project Manager with in the system for all the projects under the Fixed Income Group.

Create and manage project plans using MS Project. Schedule and plan tasks and track using “Progress” Tool.

Cost Benefit Analysis of projects

Process Owner for “IT Governance” at Invesco for the Fixed Income Group.

Obtain and compare weekly status reports from all the Managers and Compare the current status of projects with the Project charters and report discrepancies; Get the reasons for slippage/ delays and communicate the same to Senior Management as and when necessary.

Create weekly forecasting and headcount reports.

Timesheet Compliance.

Prepare, create and maintain management dashboards, scorecards, key indicators.

Adhoc Report creation on need basis.

Project prioritization and pipeline management

Administratively close out projects in the tool, conducting post implementation review, publishing the lessons learned and implementing improvement opportunities.

Check for the Project Change Requests and closely monitor the Change management process.

Schedule, organize and track the BFP/ TPC meetings.

Work closely with Managers with regard to Book of Business, Pipeline Reports, Timesheets (Defaulter Reports), Utilization figures etc.

Coordinate between the Core-PMO Team and Managers with respect to all the processes to be followed with regard to Project Change Management, Release Management etc.

As a Business Analyst, involved in the team BA Project review meetings.

Preparation of BRD and SRS documents for the projects.

Cognizant Technology Solutions

Project #4 Aug 2006 - Nov 2009

Place: Hyderabad

Role: PMO

Role & Responsibilities

Develop and manage the roll out schedules, implementation plans and activities/tasks for and across all functional groups involved in the release and work across functional groups involved in the release.

Track projects according to the determined timelines, methodology, scope and allocated budget.

Define and enforce PMO procedures and ensure that the Project Management practices are followed diligently by all the Stakeholders.

Helped Project Manager manage the Financial Budgeting of the E2E Project using CLARITY

Experienced in Project setup, Team Setup, Task Assignments and Financial Plan management in Clarity.

Billing/ Invoicing, database management, reporting and MIS preparation.

Work closely with executives in different geographic locations (both Onsite and Offshore) and report financial activities.

Gathered all change requests and prioritized them with all the supporting documentation entered in EPIC.

Preparation of Utilization report, Burn report, Account Receivables and adhoc reports based on Clients requirements.

Maintaining financial documents like SOWs, Clarity reports, maintaining database etc. Act as anchor for all the offshore financial activities.

Maintaining the project documents with respective to projects pertaining on the project type and billability.

Resource allocation, Capacity Management, Vendor Management, Budgeting and Time Management.

Experienced designing reports and presenting to senior-level management.

Assisting the Business Development Managers during Audits (both internal and external), assist them during Client Visits.

2. Workforce Manager Role

Certified Workforce Manager from CTS.

Manpower planning, scheduling, and ensuring optimum resource utilization.

Maintaining project database and associates allocation details in PeopleSoft (an ERP)

Responsible for developing position requisitions based upon Managers request.

Calculating and analysing utilization levels, Macro reports and weekly reports on allocation details, calculating and Analysing Billable, Non-Billable percentages, profitability, resource requirements etc.

Take care of Attrition reports, etc.

HMWS&S Board

Project #6 June 2002-Aug 2006

Place: Hyderabad

Role & Responsibilities

Worked as Assistant in Personnel & Administration Wing

Handle all Administrative and Financial Activities for a section of Staff.

Responsible for processing of monthly statements.

Handled Petty Cash Expenses and maintained Petty Cash Vouchers and registers

Assisted in Development of formal system for employee file documentation.

Professional Certifications

Certified Scrum Master® from Scrum Alliance.

Certified Prince2 Practitioner.

ITIL Foundation in Service Management V3 Certification.

Six Sigma Green Belt Certification from TUV SUD.

Advance Diploma in Software Technology from ECIT, Training Division of ECIL Ltd.

Education

Diploma in Business Management from ICFAI, Hyderabad.(2005)

BSc (Computers) from Osmania University. (2003)

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