Customer Service Manager

Cassie Stroben

P: 858-***-****

E: **********.******@*****.***

KEY ABILITIES

Personnel – Employee Training & Supervision * Turnover Reductions * Employee Evaluations

Financial – Revenue Management * Profit & Loss Statements * Weekly & Monthly Forecasting * Cost Management

Business Development – Start-Up/ Takeovers * Customer Relationships * Account Manager

OFESSIONAL EXPERIENCE

GoSite, Inc. Recruiter & HR May 2016 - Present

Ted Elliott & Associates (contract) Sr. Manager, Recruiting September 2015 – December 2015

Rose International Sr. Recruiter August 2015 – September 2015

Vaco Sr. Recruiter June 2010 – July 2015

Actively seek out new clients for job orders and manage the account/sale from start to finish

Oversaw 50+ contractors out on billing and assisted them with any issues pertaining to their assignment

Negotiate with clients to determine rates and execute the contracts

Providing impressive talent for accounting, administrative, operational, customer service and clerical needs

Act as the liaison between the employees and the clients by providing outstanding customer service in an efficient and professional manner

Have the ability to match client’s needs with candidate’s skills to make for lasting professional relationships

Utilize creative efforts in sourcing new/hard-to-come-by candidates

Effectively manage multiple job requisitions and coordinate efforts to ensure that the top job priorities are filled

Create job descriptions that will warrant the highest quality of candidates

Payrolling.com Payroll Manager June 2008 – October 2009

Comply with State and Federal Employment and Tax regulations – including per diems

Act as the liaison between the employees and the clients by providing outstanding customer service in an efficient and professional manner

Ensure that all client and employee exceptions and issues are handled accurately and with the utmost discretion

Hard Rock Hotel San Diego Rock Royalty Finance Manager August 2007 – June 2008

Opened the brand new, much awaited Hard Rock Hotel San Diego. Helped in setting and executing the hotels

SOP’s to ensure that it is running smoothly from the beginning

Directed and oversaw the initial audit and distribution of all 650 owner revenue checks and statements

Developed several spreadsheets to ensure rate parity and integrity among all units to monitor fairness of revenues gained

Homewood Suites by Hilton Assistant General Manager January 2003 – August 2007

Oversaw daily operations; including Front Desk, Accounts Receivables and Payables, and Revenue Management

Report directly to the General Manager. Assumed decision-making and planning for facility, averaging one week per month, in GM’s absence

Monitored and reviewed all department budget forecasts; P&L statements; STAR Report; MarketVisison Report; Staffing Plans; Vendors Contracts, and Purchase Logs ; Inventory and Expense Reports. Identified and facilitated cost-saving measures with managers. Formulated short- and long-term marketing and budgeting plans for construction/renovations, and regular operations

EDUCATION

Arizona State University

Earned Bachelor’s Degree in Economics

SOFTWARE/TECHNICAL SKILLS

Adapt (ATS) Bullhorn (ATS) Winsearch (ATS) Indeed Monster CareerBuilder LinkedIn Broadbean

OnQ Reservation System Revenue Management System Microsoft Office Microsoft Word Excel Microsoft OnQ Insider OPERA Sabre Micros Encore Great Plains Dynamics eEmpACT Quickbooks Peoplesoft

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