Customer Service Engineer

Tasneem Al-Shaikh

Al-bayder, Amman

phone: ***** - 6 -5827996

cell: 009***-*-*******

*******.*******@*****.***

PERSONAL Date of Birth: October 5, 1988

Place of Birth: Al-byader, Amman, Jordan

Citizenship: Jordanian

OBJECTIVE To continue my career with an organization that will utilize my management, administrative and supervision skills to benefit mutual growth and success. ZOOP Mobility Network, Montreal, Canada

January 1, 2015 - present

Business researcher (Remote) –Part time

Writing and managing the distribution of surveys and questionnaires

Briefing interviewers and researchers

Conducting qualitative or quantitative surveys, which may involve field, interview or focus group assessments

Mazaya recruitment company, Amman, Jordan

January 1, 2014 - December 31, 2014

Recruitment officer

Meeting with clients to discuss needs.

Using social media to advertise positions, attract candidates and build relationships with candidates and employers

Headhunting - identifying and approaching suitable candidates who may already be in work

Using candidate databases to match the right person to the client's vacancy

Receiving and reviewing applications, managing interviews and creating a shortlist of candidates for the client

Briefing the candidate about the responsibilities, salary and benefits of the job in question

Preparing CVs and correspondence to forward to clients regarding of suitable applicants;

Informing candidates about the results of their interviews Ibrahim Siyam Industrial Group, Sahab, Jordan

August 1, 2012 - December 31, 2013

Planning engineer Supervisor - 2014

Overseeing the production process, drawing up a production schedule

Making sure that products are produced on time and are of good quality.

Liaising among different departments, e.g. suppliers, managers; sales department

Supervising and motivating a team of workers

Planning engineer - 2013

Ensure that the manufacturing process operates as smoothly as possible, reducing costly inefficiencies to a minimum.

Identify and resolve potential problems that could lead to equipment failure.

Making sure that the manufacturing equipment is in good working order to make as much product as the marketplace dictates, with as little leftover scrap as possible.

Zain, Amman, Jordan

April 15, 2011 - July 27, 2012

Customer Service Representative

Provide service to customers via telephone and email

Respond to all inquiries within 24 hours.

Successfully reorganized call escalation protocol. EDUCATION Jordan University of Science and Technology, Irbid, Jordan MBA in Industrial Engineering- Student

Present

Jordan University of Science and Technology, Irbid, Jordan BA in Industrial Engineering

February 2011

SKILLS Language - Intermediate English

Computer Skills - Microsoft Office, Several popular management packages, AutoCAD, Primavera System, Mat lab

Freelance Jobs – Quality assurance testing, Recruiter, Procurement

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