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Business Operation Management/ Industrial operation Management/

San Francisco, California, United States
August 28, 2017

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Shima Faramarzi

Cell: 415-***-****


A position in Quality Engineering/ Business Operation Management

Skills & Expertise

Quality/Process Engineering, Production Management, Measured and monitored customer satisfaction

Six Sigma and ISO Leadership (Lead Auditor of ISO 9001 & Auditor of OHSAS 18001)

Lean Quality Tools (FMEA, Pareto Charts, Fishbone Diagram/Ishikawa, Six Sigma, TQM, 8-D methodology, SPC, Minitab)

Lean Production Concepts: Value-Stream-Mapping, Talk time/Cycle time adjustment, Heijunka, Jidoka, TPM, 5S, Inventory MGMT (Kanban), A-3 reporting, Muda elimination, Lead-time shortening, Theory of Constraint (TOC)

Geometric Dimensioning and Tolerance (GD&T)

Reliability analysis, Statistic Data Analysis, Pareto Chart, Root Cause Analysis & Output Increase

Quality Auditing, Technical Reports and analysis software

Design of Experiment (DOE), APQP, EFQM

AutoCAD (certificate), MS Project

Other qualifications: strong Leadership & Communication skills, effective Project Management, Time Management, Team Building experiences & multiple assignments simultaneously, Superb Problem-Solving, Expert in Sustainability, Kaizen-Oriented,

Other languages: French, Farsi (Persian) and basics in Spanish

Knowledge in: Robotics & PLC, HTML & Visual Basic, Network databases (Oracle, Exchange Server, etc.)


QMS/ QE Engineer, PNI Corp. CA

02/2016 to Present

Manage ECOs, RMAs, ICARs, CAPA, SCARs, Risk analyis and quality planning. Lead ISO 9001:2008 certification and implement an annual internal audit plan and a solid training/evaluating system for the company.

Lead cross-functioned projects and Kaizening production line and execute Lean Manufacturing steps. (Designed and built 100% error-proofing cutting board for packaging department)

QMS Engineer / Quality Trainer, Get Kaizened, Inc. CA

10/2015 to 04/2017

Trainer of Lean Manufacturing and design a solid training package on Quality Management System (QMS) for Manufacturing, Hi-Tech and healthcare sectors in Bay Area.

President of ASQ & Visiting Professor at Quality Engineering & Management Program, SIUC, IL

01/2014 - 09/2015

Led the Annual ASQ Seminar, which was acknowledged as the most successful ASQ seminar in the university.

Project Manager, for industrial projects leading master students in my group

Implemented Best Business Practices (BBP) under the supervision of the department’s chair.

Instructed an advanced undergraduate course to a group of 40 students, with evaluation result’s score of 1.7 out of 2.

Senior Quality Auditor, SLT International Ltd. / Malatic Sdn. Bhd, Kuala Lumpur, Malaysia

01/2009 - 12/2013

Led ISO recertification effort with certification attained at first attempt.

Reduced product returns (RMA) by 23%. Annual cost saving efforts resulting in RM 378K ($108K). Closely Monitored and Kaizened the delivery time for customers by 19% resulting in Customer Satisfaction by 50%.

As a liaison engineer coordinating with designs, manufacturing and executive teams, developed an error-proof system, which ensured Total Customer Satisfaction in “topside deck platform project”.

Attained product manufacturability, robust design, compliance with regulatory requirements and transition from prototype to production with the highest customer satisfaction, in less than 4 month (typically 9+ months).

Quality Engineer / QHSE (Quality, Health, Safety & Environment), Cheeneh Co.

04/2006 - 12/2008

Closely worked with Suppliers to improve their quality thereby increased sales by 30% in one year.

Conducted process mapping and time/capability studies to improve throughput, eliminate bottlenecks and ensure adherence to customer specifications.

Incorporated Six Sigma methodologies to improve cost of new product’s design by 20%.

Lead Auditor of ISO 9001 / IT, Societe General de Surveillance (SGS) Co.

03/2002 - 03/2006

Standardized and qualified IT department to approach ISO 9001:2000 while adherence to team and department best practices, methodology for support and project delivery.

Provided direction to assigned staff to meet new system and users requirements, took initiative to support and participated in quality strategic planning process.

Provided 1st, 2nd or 3rd line support within team based on IT assigned tasks.


M.Sc. Quality Engineering and Management: 05/2015, SIUC



M.Eng. Health, Safety and Environment: 10/2011, UM


B.Sc. Electrical Engineering: 06/2002, TAU



Will be furnished upon request!


Contact this candidate