Customer Service Administrative Assistant

Sylvia Marlene Franchi

*** ******* ***** ****** **** Fl 32401

**********@*****.***

Experience Summary

** ***** ** ******** ******* and Relations

** ***** ** **************

* ***** ** * ***tomer Service Manager

Area of Qualifications

Customer Relations

Problem Solving/Corrective Skills

Strong Administrative Skills

Strong skills in all Microsoft Office Products

Employment

Sears Commercial Sales January 2011-July 2016

Position: Sales/Customer Relations

Extensive research of all appliances based on the customer’s needs matching features and dimensions

Billing and Invoices

Refund and Credit Adjustments

Requests for signature on Product of Delivery (POD)

Increase sale revenue by upgrading customer appliance

Calling on 15-20 new claims per day

Call backs on existing claims every 48 hrs

Address all customer needs and inquiries via phone, email, website

Appliance return and exchange requests

Data entry into SAP software to manage operations and customer relations on billing and delivery information

Processing credit card, gift card and check payments

Creating 3rd party installation orders and technician service calls

Vacation Network Inc Dec 2008-Sept 2010

Position: Administrative/Accounting Assistant/Data Entry Clerk

Data Entry of Customer statistics and graphical location into Vak-Trac

Updating and maintain contract changes

Preparing documents for scanning

Processing credit card payments and posting to account

Maintained excel spreadsheet of income revenue summary

AR/AP utilizing Quick books

Maintained daily log of client refunds/credits/payments

Evolution April 2003-Sept 2008

Position: Customer Service Manager/Sales Representative

Initial sales of product for custom diabetic orthotics to distributors

Main interface between the customer base and organization

Handled all customer complaints through a formal corrective action system

Responsible for maintaining all revenue for accounting purposes utilizing Intuit Quick Books software

Position also included executive administrative assistant to the Vice President

Thomas Russetti

Baylor College of Dentistry Oct 2001- Apr 2003

Position: Dental Receptionist/Floater

Insurance claims filed electronically for HMO/PPO and Medicare patients

Scheduled patient appointments utilizing a custom based software program Axiom

Maintained charts for new and existing patients

Received and processed patient’s co payments for services rendered.

Front desk receptionist/ administrative assistant for patient admissions for dental services

Personal and business references upon request

Contact this candidate