Customer Service Administrative Assistant

Sabrina M. Maxwell

**** ******* ***** ***** ***.*03

Woodbridge, VA 22191

Phone: 571-***-****

Email: ****************@*****.***

Objective

Obtain a challenging administration position that applies my 10 years of experience and expertise in customer service and in assisting teams to meet organization goals using my interpersonal and communication skills, computer and technical knowledge and exceptional customer service.

Education

Largo High School 2000-2004

College Of Southern Maryland 2012- 2014

Work Experience

Harris Teeter 2014-Present

Accountant

Prepares asset, liability and capital account entries by compiling and analyzing account information.

Documents financial transactions by entering account information.

Reconciles financial discrepancies by collection and analyzing account information.

Summarizes current financial status by collection information, preparing balance sheet, profit and loss statement, and other reports.

Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews, Preparing and completing action plans, implementing production, productivity, quality, and customer service standards. Resolving customer problems.

Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups and benchmarking best practices.

Provide World Class Customer Service to all customers.

First Priority CDC 2010 – 2014

Administrative Assistant

Handled diverse and large volume of administrative duties such as scheduling, drafting correspondence, filing, copying, ordering supplies, sorting/distributing incoming mail, and overseeing mailings.

Managed calendars, coordinate and scheduled appointments, and prepared traveling arrangements.

Created PowerPoint presentations

Coordinate departmental meetings and working on special projects

Managed heavy phone call volume

Provide back-up support to Coordinator and Office Manager

Provided excellent attention to detail and strong interpersonal skills, including MS Word, PowerPoint, Excel and Outlook.

CVS/Pharmacy 2007-2011

Lead Pharmacy Technician

Provided excellent customer service to all patients.

Assisted patients with inquiries related to prescription orders.

Utilized computer to input prescriptions and update customers profiles.

Established customer relations with various insurance companies to reconcile prescription claims.

Assisted the pharmacist with filling and labeling prescriptions.

Prepare the pharmacy for inventory.

Screened telephone calls for the pharmacist.

Trained new technicians and create weekly schedule.

Staples 2003-2008

Customer Service Manager

Coached sales consultants to provide exceptional internal & external customer service lead and train the consultants to build relationships before, during and after each sale.

Checked all customers’ orders throughout the production process to ensure the Quality Assurance Program was executed to its fullest, also to ensure that all orders were completed in an efficient accurate manner.

Coached associates to up sell and improve margin performance.

Maintained adequate supplies to operate equipment.

Created an inviting environment for customers and consultants..

Accomplish customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, and disciplining employees. Communicating job expectations ;planning,monitoring, appraising, and reviewing compensation actions; enforcing policies and procedures.

JC Behavioral Counseling Service 2004-2008

Administrative Assistant

Answered phones with multiple lines, took accurate messages, and maintained client profiles.

Scheduled appointments, maintained database, edited clients’ reports, and prepare various forms.

Typed and revised letters and memos managed employee leave and calculated bi-weekly pay.

Assisted with monthly billing and payroll.

Effectively maintained office files.

Was held responsible for keeping both clients and employees informed of daily changes. (Appt. changes, cancellations etc.)

Contact this candidate