Customer Service Office

VICKI UKRAINETZ

CALGARY, AB

403-***-**** **************@****.**

Summary

Multi-skilled, organized and motivated administrative professional with more than 15 years of diverse office experience. Natural ability to work well under pressure and can function effectively under all types of circumstances. Successfully customized the Sage 50 accounting program to fit the office needs including writing a manual.

Work Experience

Administrator * March 2010 – February 2016

Inland Valve Corporation Ltd. Calgary, AB

Managed various operational aspects of the office including administration, data processing, accounting, telecommunications, supplies and machine maintenance

Precisely typed formal and informal quotes, purchase orders, invoices and emails on a daily basis using MS Word, Excel, Sage 50 and Outlook

Accurately handled all monthly billing for accounts payable for vendors and suppliers using Sage 50

Coordinated daily invoicing for accounts receivable for clients including collections using Sage 50, processed credit card payments using Moneris

Handled documentation control for client’s material

Expedited material keeping an open dialogue with clients, vendors and Custom Broker

Provided support to the inside sales department handling all order taking, correspondence through emails in a timely and professional fashion

Customer Service Representative * June 1997 – August 2007

Contac Services North Delta, BC

Anticipated, assessed and responded to client’s needs in person, via telephone and email

Responsible for bulk distributions of brochures for various clients to the travel agencies across Canada

Monitored inventory for bulk and regular distribution

Handled web management of detailed tier lists of minimum/maximum requirements for agent orders and formatted files for posting to include descriptions of products, banners and other related items

Managed various operational aspects of the office including administration, data processing, telecommunications, quoting, stat reports and month end reporting using MS Word, Excel and Outlook

Skills

Reputation for being a diligent and responsible worker who can be counted on to come to work on time and finish jobs before deadlines

Diplomatic and patient communication skills when helping concerned clients resulting in positive feedback

Proficiency in MS Word and Excel allowing for communication verbally and written shown with peers and clients

Volunteer Experience

Team Manager for Hockey and Soccer

Fundraising coordinator for team sports

Teacher Assistant for both elementary school and preschool

Education

Office Administration Diploma

Medical Office Assistant Diploma

First Aid Certified

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