Project Manager Customer Service

CRYSTAL BURTON

Brooklyn, NY ***** **********@*****.*** 718-***-****

KEY STRENGTHS

Goal-driven and aspiring professional with exceptional ability to learn quickly and to provide support in the development and implementation of strategies necessary to achieve business results. Skilled in providing assistance in identifying, evaluating, and resolving conflicts with the ability to think clearly and make quick decisions. Keen communication skills, interpersonal skills and friendly personality facilitate ready establishment of rapport and sense of trust with a wide range of people of various cultures, ages and socio-economic backgrounds.

Areas of Key Strengths:

Balance Customer/Business Priorities

Leadership Coaching & Counseling

Administrative Duties

Quality & Performance Management

Event Coordination

Energetic & Patient

Change & Conflict Management

Rational in Hectic Situations

Customer Service

P R O F E S S I O N A L E X P E R I E N C E

Temp – Paychex (Receptionist) 2015 – Present

SUPERIOR GROUP TEMP AGENCY– New York, NY

Meet and greet potential clients & handled all incoming calls.

Assemble welcome kits for new business clients

Reserve conference rooms via Outlook.

Performed label mail merge for outgoing sales projects.

Sort and distribute mail: Prepare outgoing mail UPS/FedEx packages.

Temp – NYC Housing Recovery Operation (Admin I) 2014 – 2015

SUPERIOR GROUP TEMP AGENCY– New York, NY

Serve as liaison between DOB, contractors and homeowners to ensure all permits are closed.

Prepared minutes from meeting with DOB, HPD etc.

Created attendance sheet for all meeting.

Maintained & distributed weekly updated reports to Senior management..

Meeting Coordinator/Project Manager

SCHERAGO INTERNATIONAL Jersey City, NJ 2004-2014

Initially hired as Data Entry (Temp) and promoted to Receptionist Admin to Project Manager/Traffic Coordinator to

Meeting Coordinator for excellent performance and contributions to the business.

Provided assistance to receptionist in greeting visitors and handling incoming calls.

Sort and distribute mail: Prepare outgoing mail UPS/FedEx packages.

Responsible for pre- and post- event financial and data reconciliation.

Coordinated all meeting materials including invitations, confirmations, welcome packets, final documents mailing, name badges, tent cards, posters etc.

Assisted the Traffic Dept. with the publication layouts, invoices and reconciliations.

T E C H N O L O G Y P R O F I C I E N C I E S

EDUCATION – William H. Maxwell High School – GED 1989

Touro College – Human Services 2007 – 2009

ICOES Certificate – Event & Hospitality Management 2015

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