Manager, Admin, Insurance, Broker, ICT Account management

Janette Harris (Nee’ Steenkamp)

Mobile: +277********

Email: *******.*********@*****.***

Nr. 10 Heuvelzicht, Umfolozi Street, Roodepoort, South Africa, 1725 Willing to relocate: Yes – Darwin, NT

OBJECTIVE

“I am actively pursuing a challenging career opportunity where I can utilise my management, leadership and administration skills. I bring experience and maturity to any team environment. I am well presented, flexible and adaptable with ability to build, maintain and nurture mutually beneficial relationships with internal and external stakeholders. I contribute to all team discussions and have a goal to strive for the very best. I am constantly learning and challenging myself. I pride myself in being a positive influence on people around me. I believe in excellence and have always dedicated myself, my talents and my creative abilities to assure the successful accomplishment of any company goals. My positive attitude and willingness to give 150% will make me a valuable asset to your organization” EMPLOYMENT HISTORY

April /2015 – Current Genasys Technologies Pty Ltd. South Africa (Johannesburg) Position: Senior Account Manager

Duties:

Providing accurate and timely reports including forecasts and activities

Perform Financial Forecasting, Manage Age Analysis Process per account.

Communication with key clients

Communicate Contract deliverables, Manage contract deliverables

Setting and executing account strategy for Project work, Proposal (out-of scope) work.

Develop and maintain customer relationships at senior management level

Supporting and assisting the Operational Manager and Project Managers through contribution in Project Status meetings

Manage proposal development

Service estimates

Receiving and resolving complaints from clients and co-workers

Manage client expectations through understanding their expectations, monitor and control how well an existing product or service is meeting client expectation.

Preparation of reports to clients/management

Setting up of procedures to carry out account strategies

Client order fulfilment

New value identification, proposals, and implementation

Regular updates to client

New value-opportunity planning

Selling core business, strategic consulting offerings and business skills Solutions to customer

Sourcing of new business externally and within existing account

Understand the Client’s Business and Objectives.

Able to clearly and effectively communicate with customers and co workers in regards to their concerns, assessing their needs, resolving problems and ensuring high levels of satisfaction

Dependable and timely with all tasks and projects

Demonstrate consistent professionalism in the execution of daily, weekly and monthly assignments

December/2008 to March/2015 Airborne Insurance Consultants, South Africa (Fourways) Position: Admin and Broker Manager, Key Individual Duties:

Overseeing of all admin duties, Establish organisational structures, delegate tasks and accountabilities, establish work schedules, supervise staff as well as monitoring and evaluating performance.

Coordinate, manage and monitor the workings of departments in the organisation.

Improve processes and policies in support of organisational goals through formulating and implementing departmental and organisational policies and procedures to maximise output.

Monitor adherence to rules, regulations and procedures.

Insurance broking, Client enquiries, Contract renewals, amendments to policies and contracts, RV7’s to the FSB Insurance Regulator.

Ensuring compliance with all of the FSB rules and regulations

Liaising with clients in respect of their insurance and contract requirements.

Credit control (Raising invoices, Age analysis and Bordereaux’s)

Registering of claims and providing the client with feedback iro all movement on his claim.

Obtaining terms from Underwriters in respect of new business contracts, renewals of existing contracts, and amendments.

Ensuring that at all times I negotiate the best terms on behalf of the client(s).

Dealing with both Local and International Underwriters, Re-Insurers and Regulatory bodies

Preparing Budgets and Income

Reporting back to the Directors

Maintain a well prepared work area, utilising excellent time management and organisational skills.

Ensure staff are appropriately trained and able to respond to enquiries regarding any account issues.

Prepare monthly profit and loss reports and reviews, compare with budgets and forecasts and report to the Board of Directors

Manage account payable functions including balance sheet reconciliations and the approval of electronic transfers.

Prepare a range of internal and external financial reports on an adhoc, monthly, quarterly and annual basis.

Monitor departmental budgets against actual spending and identify cost reduction methods and measures.

September/2006 to November/2008 Regent Insurance, South Africa (Edenvale) Position: Administration Supervisor and Underwriting Duties:

Overseeing the admin staff

Liaising with brokers in respect of their client’s policies

Assisting with credit control and claims

preparation of policy schedules & wordings,

daily enquiries,

account and premium related inquiries,

checking Renewals, New business and endorsements

Data capturing

Renewal notices, following up on renewals and giving feedback,

monthly income reports

September/2005 to August/2006 Debt Inc, South Africa (Rustenburg) Position: Administrator and Debtors Clerk

Duties:

Oversee credit control duties, attending to debt collection and negotiating with debtors to achieve positive

resolutions.

Daily enquiries

account and premium related inquiries

administration

Filing

Invoicing

Data Capturing

January /2003 to August/2005 Group Electrical, South Africa (Wadeville) Position: Company Secretary and Personal assistant Duties:

Daily enquiries

Assisting with credit control

Reporting on monthly income

Petty cash

Invoicing

All Administration tasks

Filing

Data Capturing

EDUCATION & TRAINING

2012 Moonstone - FSB

Certificate for RE 1: Key Individual in Categories I,II, IIA, III and IV 2011 FPI – Examination Body

Certificate for RE5: Insurance representatives

2009 Nouvea Consulting

NQF level 4 – Personal and Commercial Insurance lines – 151 credits 2002 Oosterlig High school

English, Afrikaans, Accounting, Business Economics, Economics, Biology SKILLS & STRENGTHS

Personal Profile:

• I have organizational team member skills accompanied with Leadership skills, which enables me to participate as a team player on all levels

• Excellent written skills with the ability to prepare accurate reports and project documentation.

• Outstanding oral presentation skills used during delivery of status updates on projects

• Proven ability to establish mutually beneficial relationships with people from diverse cultural backgrounds.

• Strong analytical and complex problem solving skills with the ability to achieve positive outcomes.

• Strong negotiation and interpersonal skills with the capacity to listen effectively to others.

• Highly organised with excellent time management skills, with the ability to meet deadlines consistently.

• Strives to achieve continuous improvement, evaluating and improving systems and procedures.

• Committed to undertaking further training with the ability to acquire new skills quickly and easily.

• Active and contributing team member with the ability to work productively unsupervised.

• Communicate easily with fellow staff and members

• I’m a Steadfast, enthusiastic and a hardworking individual

• I can handle stressful situations in a calm manner

• I have excellent communication skills on all levels

• Promptness, honesty and trustworthiness are of great importance to me

• Ability to think critically, evaluate information and reach a conclusion.

• Experience working on various projects as part of a team. I am fully computer literate & conversant with the following programs;

MS Word, MS Excel, MS Power Point, MS Outlook,

Fast and accurate keyboard skills

Advanced computer skills with the ability to use various accounting systems and software;

(IBNR Policy Management System, RIMS, Maven, ITC TransUnion, Compuscan, Law info, Loan info and Lawyer info, IBNR, Salesforce and SKI, SharePoint and Agile System Jira, Atlassian Confluence, Pastel Payroll)

LANGUAGES & LICENSES

Languages:

English – Fluent

Afrikaans – Native

French - Beginner

Driver Licence: YES

REFEREES

Marinda Verster Mobile: +27-82-786-**** (Owner of Group Electrical) Claudia Watson Office: +27 (0-14-592-**** (Manager at Debt Inc) Simon Grootboom Mobile: +27-82-491-**** (Director at Regent Insurance) David Le Roux Mobile: +27-73-338-**** (New Business Manager at Airborne) Aneri vd Berg Mobile: +27-83-651-**** (Genasys Technologies)

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