Customer Service Sales

BRIAN SARGEANT

**** ****** ***** #**** *******, Texas 77057 +1-817-***-****

****************@*****.*** https://www.linkedin.com/in/brian-sargeant-933905113

Education

Bachelor of Science, Business Administration; Minor in Sports Management April 2016

Columbia Southern University

-Cumulative 3.4 GPA

-National Society of Leadership and Success member

-120 credits completed

Bachelor of Science, Business Administration August 2011 – December 2013

Tarrant County College, Southeast Campus

-Cumulative 3.5 GPA

-Prerequisites completed only

Experience

Manager April 2015 – January 2016

Alaska Fitness

-After 6 months in the position of Sales Associate, was promoted to Manager for sole management of a team of 10+ internal employees and to lead all daily sales activities.

-Acted as a continuous point of escalation in the mitigation of internal and external issues, including personnel, work performance and customer service, and provided solutions as needed.

-Partnered with business owners in marketing and social media marketing efforts. Assisted in launch and integration of a company-wide rebranding campaign, which resulted in a company website overhaul, new collateral and an additional product line.

-Achieved $7000+ in cost savings as a result of an internal membership audit. Not only secured outstanding payments from existing clients, but also generated new contracts.

-Active involvement in the hiring process, including conducting onsite interviews, making hire recommendations to business owners and training all new employees.

Sales Associate January 2014 – March 2015

Alaska Fitness

-Responsible for successfully securing new clients and the ongoing management and development of existing clients at one of Alaska's top-ranked, locally owned fitness facilities.

-Counseled with new clients to develop recommendations for a customized membership plan unique to individual needs.

-Led negotiations of all contract terms with new and existing clients, including cost and contract length. Promoted additional options to membership contracts to increase sales and drive client satisfaction.

-Consistently exceeded internal sales targets and ranked as the top-performing employee among all colleagues.

Billing Assistant March 2014 – July 2014

Northern Lights Eye Care

-Responsible for welcoming patients and assisting with questions or concerns as needed.

-Managed and streamlined medical insurance verification process for all patients. This included initial set up and filing of medical charts, data entry for patient profiles and other administrative office duties.

Key Coursework

-Principles of Management

-Principles of Marketing

-Principles of Accounting

-Business Law

-Business Communication

-Business Policy and Strategy

-Financial Management

-Organizational Communication

-Communication Skills for Leaders

-Team Building and Leadership

Technical Skills

-Club management and membership management software experience, including CSI and ShapeNet

-Proficient in Microsoft Office Suite: advanced in Word and PowerPoint

-Public speaking

Contact this candidate