Sales Project Manager

James Woolwine

415-***-**** • *****.********@*******.***

http://www.linkedin.com/in/jameswoolwine

SUMMARY

Seeking a position of Digital Transformation Strategist.

I create value at the intersection of strategy, process, and technology. I built a reputation among the worlds’ largest consulting firms, universities, established technology companies and start-ups by transforming companies using research and discoveries to establish pain-points and opportunities; making assessments on business processes and functions, technology, and people organization; creating strategic roadmaps, propositions and process digitization and automation; making recommendations for process, technology and people improvements; and establish governance models to sustain the solutions, creating measurable business benefits. True business transformation in the digital age centers on unified product-service experiences that stay ahead of customer expectation by continuously improving process, people, and technology. What differentiates me from other strategists is that I use collaboration and consultative communication to encourage multiple inputs that deliver the best results and practices. I value individuals and respect their talents. I also use a cross-silo approach, focused on process first and technology second.

PROFESSIONAL EXPERIENCE

Dassault Systemes, San Francisco, CA

Partner Relations Director, North America 2012 - Present

Manage the relationships with the Consulting and System Integration firms (partners) within North America, across all industries and Dassault Software brands. This is a key role to generate half of the Dassault Systemes sales revenue in partnership with the Consulting and System Integration firms. I have increased the number of partners from 5 to 20 and increased sales revenue by 20% working with the partners in the past three years. We have created a Digital Transformation Strategy with three key partners and have successfully implemented strategic transformation in many of the world’s largest companies in multiple industries. To do that I have educated the Dassault Systemes’ sales force on how working with partners help them to achieve and exceed their sales quotas by using the partners strategic consulting to help influence C-Level agendas; educated the partners on the Dassault Systemes Experience Transformation portfolio and approach; educated the Dassault Systemes consulting organization on how to reduce implementation risk and lower costs by working with the partners. My role sits in between three groups: the partners, Dassault Systemes sales and consulting, and manages competing demands and expectations of each of these groups. The success with partners in North America has been achieved by constant communication that creates clarity about each group’s position, developing trust, and creating a single team approach.

Stanford University, HighWire Press, Palo Alto, CA

Process Consultant 2012

Engaged by HighWire Press, the digital publishing arm of Stanford University, to transform company culture, process, and technology and recommend critical new improvements, to help with the sale of HighWire Press to an investment group.

Created a product management group and developed consistent product management practices that resulted in the alignment of customer requests to HighWire's product roadmap and improved customer satisfaction scores by 15%.

Migrated Engineering to Agile and Scrum, from Waterfall that increased software releases by 10% and reduced release (bug) errors by 30%.

Standardized project management practices that led to multiple quarters with all promised features and products being delivered on time and meeting customer requirements.

Improved accountability within the management group and restructured corporate organization using a RACI approach. It allowed for a 10% reduction in management staff.

Lexis Nexis/Reed Elsevier, San Francisco, CA

Vice President Program Management 2010 to 2011

Used a cross-silo strategic business transformation approach across several functional groups including development, sales, training, documentation, technical support, product planning, finance and seven software product engineering groups to radically change the ideation to delivery process.

Defined and delivered new business processes, including a new PDLC, Pragmatic Marketing, and Agile, required to support software products, back office systems and general tools

Launched an innovative process for product ideation, evaluation, development and management, which improved customer approval rankings (Net Promoter Scores) by 40%

Automated QA which led to a 25% reduction of defects (both after release and during regression)

Migration to Agile and Scrum that increased development speed (velocity) 20%, minimizing time-to-market and insured consistent on-time delivery

Directed product and program activities and governance, with an effective management of the total product portfolio, to achieve an aggressive and profitable growth, with a focus on innovative product development, product quality, and market launch success. Resulted in an 18% growth year over year for the Litigation Support Group.

CT Summation/Wolters Kluwer San Francisco, CA

Vice President Software Development 2007 to 2010

Led the creation and delivery of CT Summation’s software releases, which resulted in a dramatic increase in the number of releases; quality improvements; improved on-time delivery; and lower costs

Led the PMO, engineering, and off-shore development groups.

Improved on-time delivery to near 100% by improving the estimation model and building of the project schedule

Decreased the overall budget by 100% by reducing the consulting budget by incorporating best practices and processes related to off-shore consulting and software development

Majestic Insurance, San Francisco, CA

Chief Information Officer 2004 to 2007

Identified and recruited top IT talent to improve IT systems to help sell the company. Company was sold after three years, in part due to the sophistication of the IT systems.

Doubled internal customer satisfaction by reorganizing and creating a very high performing team that was fully integrated with the business; developing a staff that assisted users both from a business and technical perspective; and by creating a helpdesk. All IT staff functioned both as insurance and technical experts and were approached to answer business questions as often as technical ones

Developed an IT governance model that aligned IT with the business that improved internal software systems and improved claims, underwriting, and finance performance, leading to a 20% staff reduction.

HTC, Corp Sunnyvale, CA

Executive Vice President, Chief Technology Officer 2003 to 2004

Co-founder, Chief Technical Officer and Architect who ran sales, marketing, and off-shore software development. I created a program that allowed companies to manage their receivables and recover millions of dollars in unpaid bills.

Helped secure funding and customers.

Collaborative Consulting, San Francisco, CA

Executive Vice President and General Manager 2002 to 2003

Led the West region that went from no revenue to $4 million by identifying and recruiting a team of world class performance engineers that were engaged at major client sites throughout the West, and hired a sales team that sold consulting services and generated business that allowed the engineers to stay 80% utilized.

PWC Consulting, San Francisco, CA

Sales Managing Director/Consultant 1995 to 2002

Global Sales Managing Director for one of PwC Consulting top 10 accounts, Hewlett Packard

Lead the North American PwC SAP sales team

Had wins for fiscal 1999 worth over $35 million dollars in consulting revenue, including Micron Technology and Nike

Wins for fiscal 1998 include Wells Fargo Bank, Chiron, and Merisel, worth over $39 million in consulting revenue

Consulting project manager for multiple SAP implementations

EDUCATION

B.A. Psychology, Sonoma State College, Rohnert Park, CA

Standard Secondary Credential, USF, San Francisco, CA

Pragmatic Marketing Certified

DocuSign Customer Success Architect Certified

PUBLICATIONS, SPEAKING ENGAGEMENTS, AWARDS, AND BOARD MEMBERSHIP

Speaking Engagements, Agile/Scrum Training for Intrigo Systems (Fremont, CA, February 2015), California Society of Certified Public Accountants (Riverside, CA, February, 2007); Insurance Technology and Claims Summit (Atlanta, GA, December 2006); SaaS Conference (Napa, CA, March 2006); Third Russian CIO Summit (Moscow, Russia, October, 2005, Keynote Speaker), IT Finance Week (London, UK, June, 2005, Keynote Speaker); CIO Summit (Las Vegas, NV, December, 2004)

Articles, Quoted in March, 2006 Red Herring magazine on the SaaS model; Short Profile in the April, 2005 Issue of CIO Decisions magazine, and Long Profile in the May, 2005 Issue of CIO Decisions magazine; Quoted in December, 2004 Computer World magazine on IT Governance,

Award: 2006 CIO Decisions Midmarket Leadership Award

Board Membership: CIO Decisions Advisory Board, 50 Plus Network Board

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