Customer Service Management

PROFESSIONAL SUMMARY

My professional experiences have allowed me to become well versed in a diverse range of activities including federal, state, and company regulation compliance, project management, product handling and transportation, nuclear facility administrative programs, management of daily operations and employees, as well as contract negotiation and implementation. I have developed a broad range of skills and qualifications, including, client/colleague liaison, budgeting, inventory maintenance, and implementation of innovative document control. I have also been able to use my knowledge and training skills to influence others by participating in multiple work teams established to solve emerging issues related to facility and administrative operations.

EDUCATION

University of Phoenix (December 2015)

Bachelor of Science, Project Management

PROFESSIONAL EXPERIENCE

Kurz Solutions, Albuquerque, NM (2015 to Present)

Credentialing Specialist

Provide complete and detailed back ground checks for medical professionals who are applying for positions with the Department of Defense. I have acquired strong analytical skills needed to assess compliance, record, analyze and interpret data into meaningful formats. Consistently assist in the review, development and maintenance of Credentialing Policies and Procedures, desktop policies and advises on the development of critical corporate guidelines and best practices. Ability to manage multiple projects simultaneously and under tight deadlines.

Tetra Tech (formerly H&P Inc.) Contracted to Sandia National Laboratories, NM (2015 to Present)

Technical Documentation Specialist II

Providing administrative support to Sandia National Laboratories in the development and implementation of Documented Safety Analysis (DSAs) and Technical Safety Requirements (TSRs) for Sandia National Laboratory (SNL) nuclear facilities. Responsibilities include:

Provide administrative support (word processing, graphics, data consolidation) in developing DSA and TSRs which are legally required by federal law and highly technical documents.

Provide configuration and records management of engineering calculations.

Schedule and provide logistical support for safety committee meetings.

Provide data analysis and maintain performance metrics related to nuclear safety operations and compliance.

H&P Inc., Contracted to Los Alamos Operations Office, NM (2009-2013)

Technical Documentation Specialist II

Supporting the day to day operations of the Operations Support and Packaging and Transportation Division (OS-PT) at Los Alamos National Laboratory (LANL). OS-PT provides LANL wide support for the receipt and distribution of Radioactive and Hazardous Materials. Responsibilities include:

Provided administrative (word processing, graphics) support in developing the Technical Safety Document and Technical Safety Requirements for Packaging and Transportation activities at LANL.

Participated as a subject matter expert (Gas Facility operations) in the development and implementation of the Facility Safety Analysis for the Gas Facility. This included hazard identification, hazard analysis, and control selection for a DOE moderate hazard facility.

Helped to create and hosted a lab wide reference video informing lab employee’s about moving hazardous material safely.

Successfully completed Training Specialist course through U-Train.

Paramount Mortgage Group, Albuquerque, NM (2008-2009)

Loan Processor

Organize, process, and maintain of FHA mortgage qualification files. Act as point-of-contact between loan officers, title companies and customers; maintain compliance with federal loan application regulations; improve office procedures and systems for processing applications resulting in increased efficiency and quality; verification and quality control of information for loan applications (appraisals, income/debt ratio, credit checks, etc.).

The Bell Group, Albuquerque, NM (2005-2008)

Manufacturing

Supported all aspects of manufacturing processes for jewelry and jewelry manufacturing equipment including quality control, material handling, distribution/routing, budgeting, and accounting. Maintained compliance with company and federal (e.g. OSHA) regulations.

Raley's, Albuquerque, NM (2002-2005)

Customer Service Manager

Coordinated special events such as food drives, charitable donations, and holiday events. Managed daily operations of departments, including bakery, floral, deli, meat, and liquor. Recorded and balanced daily store sales and maintained contracts with large-volume customers such as public schools and restaurants. Interviewed and hired employees; budgeted, scheduled, and evaluated employee performance as well as maintained compliance with company, state and federal (e.g. FDA) regulations.

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