Customer Service Microsoft Office

Kimberly Johnson

*** *. ****** ***** *** *, Rochester, NY 14623

Cell: (585) - 305-1116, Email: *****@***.*** mailto:****************@****.*********.***

PROFESSIONAL SUMMARY

Over 16 years of experience with the University of Rochester. I have excellent computer, communication, interpersonal, organizational and leadership abilities. I have the ability to prioritize and remain focused on the essence of an issue. I am skilled at learning new concepts quickly while working well under pressure. Provide excellent customer service with a professional, positive and approachable attitude. I am able to work independently and in a team environment. Independently I completed courses on blackboard through human resources to help gain skills for advancement, including “An introduction to Strong Leadership”, “Communicating with Influence” and Achieving Accountability”

SKILLS

Proficient in Microsoft Office including word, excel and power point

Excellent communication skills

Articulate and well-spoken

Customer service-oriented

Quick Learner

Accurate and detail oriented

Excellent planner and coordinator

Work well under pressure

Social media knowledge

Administrative support specialist

WORK HISTORY

Secretary IV, 2/2015- present

Public Health Sciences

Process expense reports for faculty and staff utilizing WORKDAY Financials

Arrange travel and reservations for Faculty/ Research Travel

Anticipate the needs of Faculty and Staff

Maintain multiple Faculty Calendars for 2 divisions for PHS in Outlook

Reserve conference and classrooms as needed

Enter Courses into Blackboard, and maintain the course throughout the semester

Proficient in Microsoft Office skills including word, excel, and powerpoint

Secretary IV, 7/2014 to 2/2015

Office of Alumni Relations and Advancement- URMC

Competently serve as support staff to gift officers and other staff members

Arrange travel, make reservations for flight, hotels and cars out of town and out of state visits

Update data base of alumni contact information

Daily use of OASIS to obtain information on donors and alumni to assist gift officers in preparing for visits.

Maintain multiple calendars in Outlook

Prioritize work and tasks

Proficient with WORKDAY financial forms

Compiled visit folders containing information required for alumni/donor visits, obtaining needed documents

Secretary IV, 08/2007 to 7/2014

URMC Orthopaedics – Rochester, NY

Competently serve as administrative support to the QA and Physician Liaison Office and Physicians.

Knowledgeable in computer and personal skills required to efficiently maintain an office.

Arrange meetings, reserve conference rooms, prepare and order menu for meetings.

Ensure HIPAA compliance in all aspects of job.

Answered phones, scheduled appointments and surgery utilizing the BIOPS, PICIS, E-record and Flowcast systems.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Answered and managed incoming and outgoing calls while recording accurate messages.

Helped in coordinating visits on and off campus for incoming and current physicians

Kimberly Johnson

Secretary III, 12/2006 to 08/2007

URMC Internal Medicine- Rochester, NY

Answer telephones, schedule patients, maintain the prescription line.

Cross cover check in/out desk, referrals, dailies and masters schedule for physicians.

Competently and efficiently preformed all duties and aspects of the Sec III position and any additional duties requested to maintain function of the office.

Opened and properly distributed incoming mail.

Clinical technician II, 06/2001 to 12/2006

URMC Pediatric Cardiology + GYN Specialties – Rochester, NY

Obtained vital signs, and EKGs, cleaned and stocked rooms, ordered supplies as needed.

Made independent decisions to maintain patient flow for physicians and staff.

In addition to Clinical tech duties, also cross covered in check in/checkout area, and medical records.

Patient Care Technician In and Out Patient Services, 08/1999 to 06/2001

URMC- Strong Memorial Hospital - Solid Organ Transplant Unit

Provided treatment within scope of practice as defined by state law.

Recorded patients' medical history, vital statistics and test results in medical records.

Ensured HIPAA compliance.

Monitored patients with acute conditions, tested patients' blood glucose levels, preformed EKG's Obtained vitals and phlebotomy for a floor of 25 patients per shift, as well as tending to daily needs of patient care Kimberly Johnson.

Recorded patients' medical history, vital statistics and test results in medical records

EDUCATION

Undergraduate Studies, SUNY at Buffalo - University at Buffalo, NY

Medical Office Assisting, BOCES at Belmont, NY. Certificate in Medical Office Assisting

Microsoft Office Suite Course at Monroe Community College

PERSONAL INTERESTS

I enjoy reading, and bicycling, walks and learning and teaching. In the past I have coached soccer teams, and I was a

Girl Scout Leader. I enjoy learning about the history of towns and cities I have resided in. I like to travel to new places.

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