Customer Service Administrative Assistant

CLARISHA PRESTON

*** ********* **** • Stone Mountain, GA 30087 • Ph: 770-***-**** E: ************@*****.*** COMMITMENT LEADERSHIP INTEGRITY

A dedicated and motivated professional offering 4+ years of administrative support experience. Areas of experience include records management, business development and customer relations. Proven ability to be a very passionate, efficient staff member that can produce needed results. AREAS OF EXPERTISE

Customer Service Experience

Correspondence Development

Records Management

Payroll Processing

Federal and State Tax Preparation

Analytical Research

Appointment Scheduling

QuickBooks Software

Type 71 WPM

Mincorsoft Office Suites

EDUCATION

Stephenson High School Stone Mountain, GA

H.S. Diploma

PROFESSIONAL EXPERIENCE

Atlanta Carpet & Air Duct Cleaning LLC Atlanta, GA Office Assistant/Call Center Representative 03/2015-07/2015

Facilitated the organization’s internal company correspondence and data entry

Assisted customers with general company information as well as provided them with community resources

Reviewed all documentation for accuracy and completeness and made appointments for customers

Operated multi-line phone systems to provide information to potential contractors Fearnley & Price LLC Atlanta, GA

Pre Closer, HOA Research 09/2012-09/2013

Scheduled closing meetings and compiled with firm procedures regarding the organization of closing documents and reviewed approved mortgage loan to determine conditions that must be met prior to closing, such as purchase of private mortgage insurance

Conducted HOA research and complied data for the development of consumer reports

Verifies accuracy and consistency of specifications on documents, such as title abstract and insurance forms

Answers questions regarding closing requirements Foster Ballard Foster LLC Atlanta, GA

Administrative Assistant 01/2010-02/2012

Scheduled meetings for management along with providing hospitality service arrangements as requested by staff

Ensured timely delivery and receipt of important information while maintaining confidentiality regulations and distributed inter-departmental memorandums (e-mail, documentary and voice)

Made travel arrangements for superior management accurately and reviewed all documentation

Established and maintained electronic records management system for all incoming and outgoing correspondence while updating separate filing systems

Assisted CPA with OMB A-133 HUD audits

Conducted payroll processing and prepared clients 1040,1040A and 941 taxes

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