Customer Service Sales

Kelsey L. Parrish

Proficiencies

In-depth knowledge of construction equipment, material, management and methods

Comprehension in managing project cost and activities

Ability of wear/use personal protective equipment following all safety procedures and policies

Broad experience of multiple known computer software:

o-Microsoft Office: Excel, Word, Access, PowerPoint, etc

o-Oman Field and Office

Excellent written and oral communication skills and ability to establish and maintain professional working relationships while liaise with staff of all levels

Exceptional problem solving and project management skills

Experience and understanding of expectations with TVA

Meticulous discipline and awareness of meeting deadlines

Certified OSHA 30

Work Experience

Phillips & Jordan

Heavy Civil Construction Contractor

TVA Colbert - April 2016 to July 2016

Tuscumbia, AL

TVA: Ash Stack 5 Closure; Coal Yard Runoff Pond Cleanout; Pond 5 Closure; GEI Support

Project Clerk

Immediate contact with TVA staff at Colbert Steam Plant concerning all jobsite reporting and requirements

Payroll Responsibilities: Collection and completion of timecards, providing the correct cost/phase codes; appropriate approvals, and adhering to Payroll; Submitting Daily Headcount per TVA

Knowledge and understanding of all jobsite cost/phase codes

Provide correct and detailed Daily Reports to both Corporate and TVA on all jobsite matters, including third-party inspections, progress, safety concerns, and causes for delays

Track both rental and company owned equipment, including safety checklist, hours, and status of equipment.

Monitor and log fuel usage per TVA for Time and Material jobs

Record all quantities and materials pertaining to project completion

Categorize, file, and submit all invoices pertaining to jobsite to Corporate

Accounts Payable Responsibilities: Issuing field purchase orders, collecting and matching delivery tickets, obtaining proper approvals, and adhering to monthly closing deadlines

Credit Card Responsibilities: Collecting receipts, ensuring proper coding on receipts, and adhering to monthly closing deadlines

Human Resource Responsibilities: Verifying all documents pertaining to new hires, completing the new employment package and submitting information to both Human Resources and Payroll for processing

Direct communication with Local Trade Unions for request of possible new hires

Conduct on site observations and spot-checks of work in progress

Maintain all jobsite files, documents, reports, and daily logs

Reason for Leaving: Resigned on good terms due ethical disagreements within the company

Geo-Solutions Inc

Geo-environmental - Geotechnical Contractor

TVA Colbert - December 2015 to Present

Tuscumbia, AL

TVA: Seismic Remediation on East Dike of Ash Pond 4

Project Clerk

Categorize, file, and enter all invoices for jobsite to Corporate

Track rental and company owned equipment

Log safety checklist and hours for equipment

Order materials for daily operations of jobsite

Record all data for jobsite productions

Shipping and receiving for all jobsite materials

General office duties as directed by project management

Dicks Sporting Goods

Sales Associate

Paducah, KY - October 2015 to November 2015

42003

Footwear Associate

Fulfilled the company defined customer experience by being a friendly, available, customer focused, excited team member

Organized and displayed merchandise to company standards.

Consistently promoted company programs including warranty sales, scorecard, private label credit card, etc

Reason for Leaving: Constant changing schedule conflicted with school; Resigned on good terms

Bankers Life and Casualty Insurance

Paducah, KY - March 2015 to June 2015

Completed curriculum course for Life and Health Insurance in Kentucky.

TeleTech

Paducah, KY – October 2014 to December 2014

(Blue Cross Blue Shield)

Call Agent

Answered calls from IL, NM, TX, and other states

Operated multiple computer systems at once in timely manner

Understanding of confidentiality, HIPPA

Knowledge and understanding of Insurance

Encountered people from all backgrounds and nationalities

Reason for Leaving: Hours and scheduling conflicted with family; Resigned on good terms

Pilot Flying J

Sales Representative

Oak Grove, KY - February 2014 to November 2014

Cashier

Informed patrons of establishment specialties and features

Performed all transactions in a cordial, efficient and professional manner

Performed serving, cleaning, and stocking duties in establishment

Established a correct stock record of a variety of products including tobacco orders

Operated a copy, fax, and scanner machine correctly and in a timely fashion

Handled money: cash, credit, debit, change, etc

Handled large amounts of money

Kept a clean, safe, and friendly environment

Reason for Leaving: Moved to Paducah, KY

Kangaroo Express

Sales Associate

Clarksville, TN - February 2014 to April 2014

Cashier

Informed patrons of establishment specialties and features

Performed all transactions in a cordial, efficient and professional manner

Performed serving, cleaning, and stocking duties in establishments

Handled money: cash, credit, debit, change, EBT, etc

Kept a clean, safe, and friendly environment

Reason for Leaving: Flying J offered a better future; Resigned on good terms

Childcare Services

Child Caregiver

Clarksville, TN - January 2013 to January 2014

Work History Gap: Moved from Missouri to Tennessee

Urban Tanz

Customer Service

Warrenton, MO - January 2012 to May 2012

Tanning Consultant

Provided onsite training

Monitored multiple databases tracking of all company inventory and payments

Checked in customers, verified and updated information regarding their profile

Maintained appointment boos and controls scheduling

Filed stock orders, charts, and employee reports

Answered telephones, handled messages, etc

Worked directly with clients to achieve highest satisfaction

Reason for Leaving: Moved from MO to TN

Six Flags St. Louis

Rides Operator/ LEAD

Eureka, MO - June 2010 to June 2012

Ride Operator/LEAD Supervisor

Provided onsite training

Worked directly with thousands of tourist, customers, and enthusiast from all over the US

Ran/Operated assigned ride/coaster while following all safety procedures and policies

Job of LEAD: Opened/Closed assigned amusement ride/coaster

Kept assigned amusement ride/coaster clean and tidy at all times

Ensured all employees and guests safety and satisfaction at all times

Assigned lunch breaks and relieved employees assigned to amusement ride/coaster

Reason for Leaving: Moved from MO to TN

JnL2

Customer Service

Owensville, MO - September 2011 to October 2011

Cashier/Waitress

Managed cash register

Handled orders, payments, and customers

Served residents and guests during meal times with speed and efficiency

Filled beverage and ice dispensers

Greeted customers in both restaurant and drive-thru

Greeted guests and sat them at tables or in waiting area

Informed patrons of establishment specialties and features

Performed all transactions in a cordial, efficient and professional manner

Performed serving, cleaning, and stocking duties in establishment

Served wine, soft drinks, bottled or draft beer

Trained staff

Reason for Leaving: Moved to new school district/city

McDonald’s

Customer Service

Owensville, MO - August 2010 to October 2011

Server/Cashier

Managed customer payment: checks, cash, credit cards

Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed

Operated large-volume cooking equipment's such as grills, deep fryers, and griddles

Packaged take-out foods and served food to customers

Assisted co-workers with daily duties

Accepted payment from customers and made change as necessary

Reason for Leaving: Conflicted with school

EDUCATION

Warrenton High School – Class of 2012

Warrenton, MO

University of Phoenix

Tempe, AZ

Nursing

Austin Peay State University

Clarksville, TN

Nursing

West Kentucky Community and Technical College

Paducah, KY

Construction Management

RN Program

CNA Certification Course

Clinical Certification/Volunteer in multiple Senior Centers

Veterinary Experience: Volunteer/Foster Experience with numerous Humane Societies and Shelters

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