Customer Service Data Entry
Resume:
Patronia Petty
******@*****.***
Huntsville, AL 35810
Work Experience
CLN Registration/Scheduler
Huntsville Hospital - Huntsville, AL
April 2014 to April 2016
Responsibilities
Use of Huntsville Hospital system to register and/or admit patients for testing or procedure
Verify all patient information
Cancel and no show patients
Schedule/reschedule patient for a future appointment
Discharge patients
Input/update data of patients into data system
Make sure all required forms are signed
Scan all signed forms and proper ID and insurance into system (EMR)
Make sure ICARE is updated and is correct with IDX/GPS systems
Make sure that Insurance and Medicare Part B is passed using Emdeon program
Collect any co-pays and facility fees, except percentages, for testing, procedures and/or doctor visits
Batch out money, credit cards and checks at end of day through HQ and Virtual Merchant systems
Make calls to doctor offices and labs for results before testing
Answer patients or patient's family questions regarding tests or procedures
Follow HIPPA protocol
Follow Policy and Procedures
Follow Joint Commission Policies
Accomplishments
Team Morale
Getting new procedure implemented
Skills Used
Team player
Customer service
Use of Computer and office equipment
Multi-line phone system
Fast learner
Excellent phone skills and etiquette
Data Entry Clerk
Automation Personnel - Huntsville, AL
August 2012 to November 2013
Collected and separated all incoming packages by date. Search database for case file and input numerical and/or alphabetical data in an accurate and timely manner. Managed LG system's database. Created case files and various spreadsheets for different case file info. Closed and canceled cases. Processed checks and Gift Cards for payouts. Created Power Points for training purposes. Called customers for missing confidential information. Prepped and returned certified packages. Handled escalated customer cases. Customer service. Communicated with upper management on daily productivity tasks. Completed other assigned tasks.
Electrical Data Collector
Automation Personnel - Huntsville, AL
June 2012 to August 2013
Tested television memory boards to see if all components are functioning properly. All data then was put into a system program to be sent to programmer.
Front Desk Receptionist May
Automation Personnel - Huntsville, AL
May 2012 to May 2012
Greet all visitors and customers, answer phones and direct all calls to the appropriate extensions, make sure that conference rooms were in order. Sign in guests. Control entrance and exit of visitors thru security
Line-side Delivery Associate
Elwood Staffing - Lincoln, AL
September 2011 to March 2012
Responsible for delivering assorted parts to the assembly line in a timely manner via powered industrial vehicle (Tow Motor)
Material Handler-Warehouse
Chemtall INC - Hinesville, GA
March 2010 to August 2011
Responsibilities consist of bringing palletized chemical products in powder or liquid form to and from various locations throughout the site in a timely manner via forklift. Scan all products into the system by using the Honeywell scanner system. Communicate with supervisors in each plant if any discrepancies are found with the product. Maintain awareness of safety on a constant basis for myself and others. Perform daily forklift checks. Use of PPE's.
P. PETTY
Inventory Analyst-Warehouse
ICON Health and Fitness - Savannah, GA
May 2009 to March 2010
This position required consistent and accurate keep count of 30 to 50 million dollars of health and fitness equipment that is presentable and ready for sale. I also have to input this data consistently into a software program to be analyzed by the corporate sales office to insure that there is sufficient quantity of product to make high volume sales to big companies such as Wal-Mart, Sears, Kmart, AAFES and other major companies.
Assistant Traffic Supervisor
ICON Health and Fitness - Savannah, GA
March 2009 to May 2009
My duties were to assist the supervisor in processing a single order to high volume orders for exercise equipment. To make sure that all employees follow all procedures to ensure that all order are processed in a timely manner.
Interim Traffic Supervisor
ICON Health and Fitness - Savannah, GA
July 2008 to March 2009
I supervised 5 employees that were accountable for processing orders for several major accounts. I made sure that they process all orders in a timely fashion. I assured that my employees were following vendor compliances that pertained to their accounts. I worked side by side with the operations manager to ensure that we were meeting our monthly production goals. I met weekly with corporate via conference call to give update of production. I conducted weekly meeting with employees to get accountability of accounts and to do safety and update job procedures.
Shipping Lead
ICON Health and Fitness - Savannah, GA
January 2008 to July 2008
I made sure that all orders that were processed from the traffic department were filled. I made sure that logs were maintained of daily shipments. I had to closely watch shipments to ensure that all orders were picked and loaded in a time manner and that there were no missed shipments.
P. PETTY
Staffing Supervisor
Horizon Staffing - Savannah, GA
July 2006 to December 2007
Ensured that our office interviewed potential qualified employees for our clients. I also made sure that all applications were processed according to company procedures. I made sure that all background checks and references were done accurately. I had to hire employees based on qualification and release or terminate employees based on need and on job performances. I also organized job fairs, How To's and meetings for Q & A's with employees. I was an onsite rep to be a liaison between the client and employees.
Substitute Teacher
Liberty County Schools - Hinesville, GA
September 2005 to May 2006
To maintain classroom procedures and planned assignments left by the absent teacher.
Substitute Teacher
Huntsville City Schools - Huntsville, AL
September 2003 to May 2004
To maintain classroom procedures and planned assignments left by the absent teacher.
District Office Secretary
Fort Huachuca Schools - Fort Huachuca, AZ
January 2002 to May 2003
Maintained the daily operations between all schools. Ordering teaching material, classroom books, incoming and outgoing mail, processing new hires, making appointments, scheduling, write reports and perform general office duties.
Data Collector
TESTCO - Fort Hood, TX
June 2001 to December 2001
Collected data on military equipment that was being tested by the army. This data was based on the performance and durability of equipment that would be used by all military troops.
P. PETTY
Education
Certificate - Business Management
Virginia College 1999 Certificate of Business Management- Huntsville, AL
TALLADEGA HIGH SCHOOL 1986 Graduate- Talladega, AL
Skills
Office Organization & Administration *Records & Database Management *General Bookkeeping (A/P & A/R) * Telephone & Front Office Reception * Spreadsheets & Reports *Scheduling & Calendaring * Meeting & Event Planning * Filing & Data Entry (75 WPM)
*Manufacturing *Forklift *Assembly *Warehousing *Inventory *Shipping and Receiving
Computer Skills:
MS Word, Excel, PowerPoint, Outlook; Windows XP/Vista; AS400 Program; Staff-link Program;
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