salesforce Business Analyst

PROFESSIONAL SUMMARY

* ***** ** ********** ** all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Web technologies.

Extensive experience in developingApex Classes, Triggers, Visualforce pages, writing Workflows, Integration,Force.comAPI.

Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships,lookuprelationships.

ExperiencedinCreatingRoles,Profiles,EmailServices,PageLayouts,WorkflowAlertsand ActionsandApprovalWorkflow.

Hands on experience in using Force.com WebservicesAPI for implementing webservices in the application for access to datafrom differentusers.

Worked extensivelyon various salesforce.comstandardobjects likeAccounts, Contacts, opportunities,Products,Pricebooks, Cases,Leads,Campaigns,ReportsandDashboards.

ExperiencedwithintegrationofAppExchangeapplications.

WorkedwithSOQL,SOSL,VisualForce,Apex,Force.comWebServicesAPI.

Designed junction objects and implemented various advanced fields likePicklist, Controller/dependent picklistCustom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharingrules andApproval Processes for automated alerts, field updates,andEmailgenerationaccordingtoapplicationrequirements

Expert inimplementingsecurity andsharingrulesat object, field,and record levelfor differentuersatdifferentlevelsoforganization.

HandsfullofexperienceonDebugApexScriptsusingDebugLogsandSystemLogConsole tocatchExceptionsandexecuteGovernorLimits.

ExperienceinWeb technologies like HTML, CSS, JAVASCRIPT, JQUERY.

Proficient indatabases includingMSSQL Server2000/2005MS Excel, Oracle 11g.

Excellent teamplayer, self-motivated, quick learner and with good trouble-shooting capabilities.

CertifiedSFDCDeveloper(DEV401)&(ADM201).

Strong understandingof fundamental business processes, excellent Communicationand inter-personalskillswithabilitytoworkwell inadynamicteamenvironment.

TECHNICAL COMPETENCY

Professional Experience:

Cisco Systems Inc, Fairfax, Virginia Feb 2015 - Till Date

Salesforce Developer/Business Analyst

Implemented Apex Classes, Triggers and Workflows implemented in the system.

Requirements Validation, Solution Design and Application Development, Testing, Deployment and Warranty Support.

Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.

Implemented Assignment Rules, Escalation Rules and Auto Response Rules.

Wrote Test Methods with code coverage of 80-100%

Developing Data Loader scripts for Migration and quality enhancement for existing applications.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.

Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Created workflow rules and defined related tasks, email alerts, and field updates.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.

Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.

Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Implemented/Implementing Security Settings and configured profiles and permission sets

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Citi Bank, Charlotte April 2013- Feb 2015

Salesforce Lead Administrator/Business Analyst

Designed, implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.

Created user Roles and Profiles, Security Controls and Sharing Settings, Permission Sets.

Managed users, hierarchical roles, profiles, and security controls.

Defined Lookup and Master-Detail relationships on the standard and custom objects.

Developed Workflow Rules, Time Triggered workflows for various business requirements.

Implemented Approval Processes to ensure proper authorization and follow organization business rules.

Used Analytic Snapshots at given point of time to track progress for Chatter activities.

Also worked for Production Support to help end-users in Login issues, workflows, reports and dashboards accessing.

Created Formula fields, validation rules, workflows and approvals for the flexibility and functionality of force platform application.

Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.

Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.

Designed various webpages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Developed Salesforce.com Apex and Web Services API on Force.com IDE.

Developed Apex Before Insert, Before Update, After Insert and After Update Triggers.

Created VisualForce page for custom user interface development using standard and custom controllers.

Supported the data migration activities for migrating the data with the support of Salesforce.com.

Involved in migrating data from Oracle to Salesforce.com using Date Loader.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.

Involves with salesforce.com premier support and handled the support cases with the help salesforce.com support.

Involved with business users during User acceptance Testing and Training.

Environment:

Salesforce.com CRM Application Platform, Apex Language, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

BombardianInc, Wisconsin Nov 2012-April 2013

Salesforce.com Developer

Implementing customized functionality using Apex Class, Visual Force Pages, and JSONs to connect to the external system and retrieve back the information to Salesforce.

Experience in debugging complex code.

Worked with Agile and Scrum methodologies.

Maintenance of data entry standards & data integrity process.

Build& monitor standard analysis and reporting for marketing campaigns.

Performed mass imports and exports of data.

Worked with Case Management Functionality

Created Workflow Rules, Approval Process, Validation Rules

Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.

Used it to read, extract and load data from comma separated values (CSV) files.

Modifying Page layouts and setting the Record Types.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, REST and SOAP Web service.

Du Pont, Wilmington Apr2010-Oct2012

Salesforce.com Developer

Coordinate with appropriate stakeholders on different deliverables and arrive at a common consensus on the various logistics

Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

Created Data Validation rules and Formulas as per business requirement.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Infosys point of contact for delivery of all releases

Coach the team as scrum master and ensure that values and practices of scrum are maintained by the team

Manage risk and remove any impediments that team members face during the development/maintenance of the applications

Knowledge, resource and client management

Foresee obstacles/risks that impacts velocity/productivity of the team and plan for the mitigation

Involved in design, development trouble shooting and leading teams to implement and maintain the custom build applications.

Environment:

Salesforce.com, Visual force, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex

Infosys Limited, India Jan 2008-Mar2010

Responsibilities:

Systems Engineer:

Involved in developing the UI pages using HTML, CSS, JAVASCRIPT, JSON, JQUERY.

Developed front end along with pages for user interactions; for the entire website using HTML5, CSS3, and JavaScript.

Used JQUERY and AJAX for service calls on pages to interact with the server for information

Involved in writing application level code to interact with APIs, Web Services using JSON and XML.

Developed web pages using Forms, Components, Layouts, Events, Validations, Trees, Grids components.

Tools/ Technologies Used: HTML, CSS, jQuery, JavaScript.

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