PRASAD SATGHARE

E-mail: acv0fz@r.postjobfree.com

Contact # 919-***-****

IT Program Delivery Manager

IT Program Management professional with experience in Infrastructure, Software development projects and organization transformation with history of achieving business goals within prescribed timeframes and funding. Passionate about solving complex project management issues across multi-disciplinary teams and being a part of a learning organization to enable business transformation using Information technology. Decisive, action oriented and result focused professional with 20+ years of experience in achieving stakeholder’s objectives by designing, developing and implementing business transformational systems. 13+ years of solid hands-on Program/ Project delivery management experience in managing multiple software development life cycle (SDLC) projects. Familiar with Agile and Scrum methodologies.

Areas of interest:

* Problem Identification & Resolution * Strategic Business Planning * Team Building Leadership

* Program Management * Application development & Support * Technology strategy PROFFESSIONAL EXPERIENCE

Quintiles Inc – Jan 2016 to May 2016

Role – Project Manager – Integrated Multi channel Engagement Part of Quintiles team working on digitizing the medical rep job responsibilities using remote technologies. Managed project integrating Salesforce, Five9 and CTpresenter for providing an E2E CRM solution with call manager and remote e-detailing. Also worked on managing the Customer Dashboard project using Agile methodology for tracking hiring of medical reps across the US and UK using Quintiles proprietary systems Qroster and Eagle. Zensar Technologies – Jan 2001 to Nov 2015

Role – Delivery Program Manager

Part of Manufacturing vertical. Overseeing and management of development projects for key accounts. Streamlining of support operations

Mylan Labs Inc, PA – Mar 2014 – Apr 2015 (Through Zensar Technologies Inc. USA) Role – Delivery Program Manager

Managed Zensar operations and IT management team for global Infrastructure support operations for Mylan

Team Size - Onsite – 4 / Offshore 70 resources / Vendors – 40 Technology: Network services, DBA, Messaging, Wintel and UNIX support and network hardware, end- user hardware

Understand business process across business divisions

Created communications, staffing and stakeholder strategy

Designed and implemented the outsource strategy for the maintenance

Managed delivery and coordination for Tier 1, Tier 2 and Tier 3 support for infrastructure operations including service and vendor management

Bridged the gap between IT teams and stakeholders by producing facts-driven project reporting of status, issues and risks log

Served as Escalation point for infrastructure operation activities, technologies, services and managed coordination between Mylan IT and business stakeholders and Zensar Onsite and Offshore IT teams

Served as a key liaison between Change management teams, technical and business teams and project management office

Cisco Systems Inc. RTP NC -Year 2001 – 2014 (Through Zensar Technologies Inc. USA) Role – Program Manager

Lead member of Cisco Project Management Office team that managed crisis situations, build project management methodologies, standards and guidelines. Plan, lead and manage complex projects including needs assessment, resource planning, scheduling and staff supervision .Identify issues and opportunities, present solutions. Interact across cross functional departments and staff members at all levels of the company. Prepare and deliver project status reports, operational review presentations to senior management. Determine and document best practices post project completion.

Successfully implemented major projects on time and according to budgets, supervised budgets through all stages of project management lifecycle directed Integration, Scope, Risk, Analysis & Resolution, Cost Estimates, and Communication Relationship management. Leveraged project management knowledge to develop clear, complete and concise business and system requirements and identify critical path

Provided overall management and support for concurrent projects across multiple teams. Analyzed data of complex issues across Business and IT stakeholders, Development, testing and productions teams.

Developed an effective change strategy and training needs analysis, Guide team through change processes Established changes to improve efficiency

Maintained attention to detail and follow up which resulted in on time deliveries with no missed deadlines; customer satisfaction averaged 4.7 out of a possible 5.0 CITS – Advanced Services - Led the project team for managing development of Modular Simplified Portfolio (MSP) Application. My role as an E2E Program and Project manager required working with Business stakeholders to understand requirements and work with IT development and crossflow teams and multiple vendor partners to set and manage expectations and deliver the project in the defined timeline. . Responsible for change management and coordination between teams to assess and improve application performance. MSP is a service configurator application which was developed on Java and Oracle technology platforms for internal and external users for configuring, pricing and technologies for different kinds of services offered by CITS Advanced Services team. Managed a Team of Onsite – 8 / Offshore 20 resources DB Migration- Collaborated with Cisco Architecture team to manage project for migrating Cisco’s Service Contracts Oracle database from San Jose to Richardson data center. Worked on multiple proof of concepts for migrating this 20 TB Database. Coordinated with cross functional business stakeholders and Infrastructure / Application IT teams globally, onsite and offshore and had E2E responsibility of completing the POC’s and define the process and migration plan. Interfaced with Oracle SME’s to resolve technical issues.

Managed a Team of Onsite – 8 / Offshore 20 resources SCM Team - Application Development and Support for Know the Network (KTN) Portal. Facilitated discussions between with IT Development team and Business stakeholders to gather Functional Requirements of the Business processes and map functional requirements to technical specifications. Partnered with business and IT teams to prioritize enhancements and prepare schedule for deployments and managed issues / risks and mitigation plans. Managed E2E Project management, Status Reporting, Schedule and facilitate project team meetings to ensure all project requirements are effectively communication to Business, Project sponsors and Senior management stakeholders.

KTN Portal is a Java and Oracle based customer facing application that enabled customers to upload their Network Inventory Information to determine if the equipment is In Warranty, End of Life. As a Program lead, my responsibilities included coordination between Business and IT stakeholders for Requirements Gathering and Analysis Managed a Team of Onsite – 3 / Offshore - 15

Customer Advocacy - Conceptualized, designed and developed Customer Service Dashboard (CSD) The objective of CSD dashboard was reporting of support data from Alliance and enable QTC Business stakeholders to make decisions related to planning, estimation and to assess performance of vendors. Customized BO reports in line with requirements from Cisco’s management for viewing reports generated out of raw data from remedy database. Metrics generated out of these reports were used for Operational Reviews to Cisco senior management. Technologies used for CSD was Java and SQL db

Team Size – Onsite – 2/ Offshore - 8

QTC - Config Support Group - Conceptualized and developed PDT dashboard PDT dashboard was an Java and Oracle based automated tool developed for tracking process and reporting issues related to publishing of Cisco products to web. Managed maintenance and support of applications used for Configuring, Setting up of Web enabled Cisco’s products. Team Size – Onsite – 2 / Offshore - 5

Past Career:

Zensar Technologies Ltd, Pune, India - Year 1998 to Year 2001 Managed Operations & Support for 3 branch locations in Pune India. Responsibilities included Overall support, monitoring Backup routines, Interaction with users for support activities and interacting with business team Managers / Project Managers for specific Hardware & Software requirements. Review and Implementation of the ISO 9000 Quality Audit procedures. Microtech Software & Consultants Ltd, Pune, India – Year 1996 to Year 1998 Setup new Branch operations in Pune, India. Lead overall business development: Business Plan, Marketing and Sales Strategic Plans, Pricing Rationale, sales activities, market research. Successfully supported 100 IBM Servers, 1600 IBM Desktops & 150 IBM Think-pads in Pune region. Patel Roadways Ltd, Bombay, India – Year 1994 to Year 1996 Computerization of all branches of Patel Roadways Ltd. & group companies in the country. Liaison with the management for requirements of group companies & offices nationwide. Responsible for managing In-house second & third level technical support for system administration & hardware. Fujitsu ICIM Ltd, Bombay India – Year 1990 to 1994 Developed key relationships/new business opportunities through aggressive networking/ client relationship management activities. Managed nationwide Installation & Support of Local Area Networks for branches of Standard Chartered Bank, ANZ Grindlays Bank, HSBC & State Bank of India Installation support of Bank Master Software

Technical Skills

Hardware - IBM / HP Servers & Operating Systems - Windows NT/2000, UNIX

Understanding of Java and Oracle Databases - Oracle, SQL Server

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