Manager Customer Service

JOHN ANDREWS

*** ****** ****** 862-***-****

Maplewood, NJ 07040 Email: ************@*****.***

SUMMARY

Hands-on supervisor and innovative problem-solver with over twenty five years of experience in all phases of operations, production planning, packaging, manufacturing, Customer Service, shipping & receiving, hazmat, D.O.T. & FDA Regulations, material/inventory control logistics, and warehouse management. Strong team player with excellent communication skills that consistently meet business goals and deadlines through sound planning, follow-up, and motivating diverse groups to achieve their best. Successful record of turning around struggling operations, implementing technology and accountability to improve efficiency and profitability.

PROFESSIONAL EXPERIENCE

B & B Millwork & Doors Inc., Kenilworth, NJ (August 2015 – January 2016)

Warehouse/Production Manager

Reported to the Director of Purchasing, managed the warehouse distribution/Production operations of Shipping/Receiving, Traffic of local deliveries, Return Goods, Inventory Control, and Production of wood and metal doors. Managed 21 nonunion employees in the Warehouse/Production operations which include four delivery truck drivers.

Prepared operating/safety procedures and training sessions to meet facility requirements.

Trained Material Handlers in the safety and operation of power material handling equipment.

Designed and implemented new warehouse layout to maximize storage space that improved picking efficiency.

Improved production through put of wood and metal doors by developing a production report that monitored daily productivity and was shared with the production department so they could see what they were producing on a daily basis.

Gas Turbine Controls, Ardsley, NY (April 2014 – August 2015)

Warehouse Manager

Reporting to the Operations Manager, managed the warehouse distribution operations of Shipping/Receiving, Traffic of Import & Export, Return Goods and Inventory Control. Managed seven nonunion employees in the Shipping/Receiving operation and one remote warehouse with inventory levels of 1.88MM and over 20,000 SKU’s.

Last project designed new warehouse layout to maximize storage space for our new facility.

Prepared operating/safety procedures and training sessions to meet facility requirements.

Trained Material Handlers in the safety and operation of power material handling equipment.

Implemented a daily cycle count program to improve inventory accuracy.

Paradigm Packaging, Saddle Brook, NJ (February 2006 – March 2014)

Warehouse Manager

Reported to the Director of Operations, managed the warehouse and distribution operations of Shipping/ Receiving, Traffic of Import & Export, Returned Goods and Inventory Control. Manage three Supervisor and 15 employees in the shipping / receiving operation of a three shift operation for two remote warehouses and a third party warehouse with inventory levels of 2.5MM and over 700 SKU’s.

Designed and implemented new warehouse layout to maximize storage space.

Relocated inventory to the new warehouse on a scheduled timetable.

Prepared operating/safety procedures and training sessions to meet facility requirements.

Trained Material Handlers in the safety and operation of power material handling equipment.

Set up and implemented a third party warehouse with a replenish program for distribution for a customer in Florida to increase sales.

Set up and implemented a third party warehouse for over stock inventory for distribution to local customers in New York and New Jersey.

Reduced shipping errors by implementing a truck loading verification checklist with bullet points that captures everything that needs to be verified.

Improved inventory accuracy from 82 % to 96 % through daily cycle counts and inventory reconciliation.

Behrman House Publishing Inc. Springfield, NJ (Aug. 2004 – Feb. 2006)

Warehouse Fulfillment Manager

Reported to the Director/Controller of Operations, managed the warehouse and distribution operation: Bulk Warehouse, Facility and Equipment, Pick & Pack area, Returned Goods, Inventory Control, and Shipping & Receiving import/export. Direct responsibilities for five nonunion employees with inventory levels of $1.5MM and over 600m SKU’s.

Prepared operating/safety procedures and training sessions to meet facility requirements.

Last project was the Pick & Pack area restructuring. Redesigned the Pick & Pack area layout and locator system that maximize efficiencies and minimize cost.

Nur America, Moonachie, NJ (Sept. 2003 – Feb. 2004)

Logistic Manager

Reported to the Vice President of Operations, managed the variety of logistics operational and administrative functions P&L responsibility, Spare Parts Warehouse, Returned Goods, Sales Administration, Purchase Administration, Shipping & Receiving Import/Export, Traffic, Spare Parts, Machine and Ink Fulfillment, Planning Department, Customer Service, and Inventory Control. Direct responsibility for six nonunion employees with inventory levels of $4MM and over 500 SKU’s. Regulated an operating budget of $1.2MM.

Managed the PO process for spare parts replacement and reduced back orders through follow-up with suppliers.

Reduced the cost of spare parts by allocating zero dollar sales orders to the machine allocation revenue.

Improved MRP system by reducing the number of reports and programs to one report for planning function.

Datascope Corporation, Mahwah, NJ (1996-Jan. 2003)

Warehouse Manager, Patient Monitoring Division

Reported to the Director of Service Operations, managed the distribution operation: P&L responsibility, Raw Stores Warehouse, Finished Goods Warehouse, Receiving, Returned Goods Department, Inventory Control, Service and Loaner Returns, Data Entry and Shipping Operations. Direct responsibility for 22 nonunion employees and inventory levels of $56MM and over 36,000 SKU’s. Regulated an operating budget of $4.2MM.

Prepared operating procedures and training sessions, in conjunction with Plant Engineering, for ISO 9001 certification.

Trained Material Handlers in the safety and operation of power material handling equipment.

Reduced the turnaround time in the Receiving Department of receipts to QA inspection from four days to same day processing.

Implemented and automated replenishment program to replenish floor stock inventory in the production work cells from the Raw Stores Warehouse.

Realigned warehouse aisles by product line to reduce travel time during work order pulls and improved picking efficiency by 40%.

Implemented a dock-to-stock and dock-to-work-in-process system to transfer parts directly from receiving to point of use in the production work cells.

Designated as Key User on the project team, which implemented new Bar Code Labeling and Data Collection System. Specified and designed enhancements, participated in design and implementation of Radio Frequency system to control all inventory movement within the warehouse and manufacturing facility.

Designed the warehouse layout and locator system of the Raw Stores Finished Goods and Service warehouse to maximize efficiencies and minimize costs for the new corporate facility.

Alpha Wire Corporation, Elizabeth, NJ (1985-1996)

Production/Manufacturing Manager (1994-1996)

Reported directly to the Director of Operations, managed wire and cable manufacturing facility, Replenishment Warehouse, Receiving Department, Data Control, Returned Goods, Inventory Control, and Sample Warehouse. Manufacturing Operations including extrusion, cabling, braiding, and stripping process, as well as supplying conversions, Oversaw six supervisors and 53 union employees, with an operation budget of $2.0MM.

As a Key User on project team responsible for implementation of new corporate computer system, specified and designed enhancement and prototype and test enhancement.

Conducted ongoing user training, and interacted daily with management and users to investigate and resolved system issues. Participated in design and implementation of Facilities Automation Systems, which controlled all inventory movement within warehouse.

Directed the manufacturing and automated warehouse decommissioning shutdown on the schedule time table.

Introduce inkjet –printing system into final marking process, which reduced lead times and improved drastically the cable print quality.

Equipped Extruders with Target System non-contact wire gauging system to reduce defects in the extrusion process.

Warehouse Manager (1993-1994)

Reported the Vice President of Operations, managed the staffing and effective operations of all activities in the Automated Warehouse/Receiving Department, Returned Goods, Forward Pick Warehouse, with inventory levels of $18MM and over 28,000 SKU’s. Direct responsibilities for six supervisors, three system operator, and 32 union employees, and an operating budget of 1.5MM.

Prepared operating procedures and training sessions, with engineering, for ISO 9002 certification.

Trained supervisors and system operations staff in error corrections and equipment breakdown procedures.

Reduced bulk cut lead-time from three days to same day shipment.

Reduced the turnaround time of receiving inbound freight of receipts and stores, from 72 hours to same day.

Packaging Manager (1991-1993)

Reported to the Vice President of Operations and oversaw the spooling and packaging of wire cable and accessories, through one supervisor, two clerks, and 38 union employees, with an operating budget $500K.

Implemented the use of labor reporting sheets to monitor efficiency ratings and raise production levels in the spooling and packaging process.

Introduced the Automated Bagging Machine and printing software to reduce lead times and increase production in packaging process, with labor and cost savings of $50K annually.

Introduced new label printing software and hardware that improved print quality and increased label printing production.

Outsourced packaging of fit tubing and cord set line, realizing annual labor savings of $100K.

Charles Beseler Company, East Orange, NJ & Alpha Wire Corporation, Elizabeth, NJ

Senior Supervisor/Senior Planner (1985-1991)

EDUCATION

Business Management/Communications, Franklin College, Franklin, IN, two years.

Certificated in Radio Communications, A.T.S. Broadcasting, New York, NY

Certificated Trainer in the safety and operation of power material handling equipment.

COMPUTER SKILLS

MS Word, Excel, MS Outlook, AS400, MRP Systems, IQMS, Traverse

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