Customer Service Administrative Assistant
Resume:
Anita Pitts
McDonough, Georgia *0253
770-***-**** (cell)
************@*****.***
Summary of Qualification:
Medical terminology, Scheduling, Medical accounts/collections, Database Management, ICD, CPT & HCPCs knowledge, Medical law and ethics, Medical records systems, Office automation, Spreadsheet, Insurance verification
Organized and detail-oriented Sr. Administrative Assistant/Coordinator with over 25 + years experience providing thorough and skillful administrative support to senior executives.
Dedicated and focused, able to prioritize and complete multiple tasks and multiple projects with follow through to achieve project goals.
An independent and self-motivated professional with excellent verbal, research and writing skills; able to grow positive relationships with internal and external clients / colleagues at all organizational and managerial levels.
Consistently worked in a variety of environments that require a high degree of integrity and confidentiality.
Revenue Cycle & Reimbursement Concepts.
Coordination of Benefits Assignment (COB).
Denial Management.
Medical & Healthcare Terminology.
Technical Skills:
MS 98, XP Windows, Word, Excel, Access, Outlook, PowerPoint, Publisher, MS Project, MS Works, Internet Explorer proficiency, Adobe Acrobat, EPIC EMR Systems, IDX Flow-cast, Payer on-line portals, IMS,NaviNet, GE Centricity Cleopatra Systems Avery's labels, Lotus Notes, Task Management, Data entry, Type 60 wpm, 10 key adding machine, Fax machine, Xerox copiers, HP & Xerox office printers, CD writing, LCD & projectors, audio / video conferencing, document merging and scanning, importing and exporting of documents
Education:
R.E.A.D Inc. CMRS Certification/Medical Office Stockbridge, Ga
Clark–Atlanta University General Courses Atlanta, GA
Columbus State Community College Small Business Cert. Columbus, OH
Clayton State University General Courses Morrow, GA
Certificate of Achievement / Training:
CMRS Certification, AMBA Certified, HIPPA Cert. WIA cert., Diversity Workshop, Organizational and Time Management, Business Communication Skills, Small Business Management, Customer Service Training, Gathering of Women Ohio State University, Understanding Real Estate, Service Organization, Technical & Business Writing, Administrating Employee Relations, Substitute Teaching Certification, Facilitated Women’s Support Group Meetings.
Professional Experience
R.E.A.D. Program 130 Eagle Spring Court
Receptionist
Greet Students/Guest
Assist with testing
Faxing/Copying
Identifying jobs for student
Externship placement
Communicating with placement agencies
Assist Instructor
Dynamic Health Center 130 Eagle Spring Court
Medical Receptionists 04/03/2014 -
Greeting & Checking in patients
Collecting and inserting insurance and proper ID into demographics
Scanning documents
Uploading patient information into folders
Pulling and filing patient charts
Scheduling patients
Faxing patient letters to PCP
Verifying insurance
Taking payments
Posting payments
Checking out patients
Balancing daily payments of credit card and cash co-pays
Preparing bank deposit
Communicated with various health facilities re: patient
Med Tech Billing Solutions Covington, GA
Billing Poster 09/02/2012
Post payments to customer accounts
Follow-up on accounts NOT paid
Investigating and follow-up of EOB’s
Pull payment off Gateway to post
Run Aging report every 30 days
Contact Insurance Co to verify Insurance coverage
Bryant Barber Shops Warner Robins, GA
Administrative Support 06/12/2008 –
Prepare monthly financial reports
Record and maintain all accounts receivable business
Provide marketing information and distribution
Take care of all customer service needs and issues
Order monthly Supplies/
Association of Black Cardiologists, Inc. Atlanta, GA
Sr. Administrative Assistant / Executive Administrative Assistant 03/2000 – 06/2008
Provides support to the Chief Executive Officer, and Chief Financial Officer, most recently responsible for supporting the CEO.
Typing, filing, maintaining personal and professional contact data base, making travel arrangements, securing hotel accommodation, scheduling of clients and doctors, maintaining relationships with staff support, liaison between staff and CEO, prepare Board meetings and materials, calendar maintenance, obtain data establishing electronic files and prepare information for projects and specific situations, register for conferences and symposiums, prepared CEO profile for various speaking engagements
Private Industry Council of Columbus & Franklin County, Inc. Atlanta, GA
Sr. Administrative Assistant 02/1980 - 08/1998
Calendaring/scheduling of inter-company meetings, customer / client meetings. Provide support to operations business development staff. Made travel arrangements.
Responsible for all aspects of operations effectiveness and efficiency.
Wrote the first company handbook for the Reception position.
Maintained, contract files, client files and customer files.
Coordinated all company functions
Prepared correspondence, including letters, memoranda, and reports.
Professional Affiliations:
American Medical Billing Association – Member
Board Member: State of Ohio: Small Business Minority Affairs
Case Manager - Make a Wish Foundation
Speaker/Advocate - A Gathering of Women Ohio State University
Board Member - State of Ohio Small Business Entrepreneur Program
Volunteer/Facilitator – Securus House (Shelter for Battered Women)
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