Customer Service Administrative Assistant

TREMEKO L. HOOD

**** ******** **** #*** ********, MARYLAND 20785

CELL 240-***-****

**************@*****.***

OBJECTIVE

To obtain a challenging position that will allow me to use, and contribute my educational knowledge, and 11 years of administrative work experience that will allow me to provide excellent professional administrative support to the organization. Very dependable and reliable, work well under extreme tight deadlines. Work as a team player with other staff employees to accomplish the goals and mission of the organization. Provide a warm friendly personality to the office environment.

EXPERIENCE

May, 2009- Present. Metro Staffing Resources metromsr.com/

INTERNATIONAL BROADCASTING BUREAU, VOICE OF AMERICA Washington, DC

ADMINISTRATIVE ASSISTANT

Provide administrative support for Operations Directorate (Central Production Services Division) consisting of a staff of 75 employees and 55 self-employed POV contractors. Also assist other employees within the Agency `

Process complex self-employed Video Editors, TV Directors, Make-up Artist, ENG Cameraman POV contractor’s invoice along with outside vendors billing for programming services, supplies, equipment or parts via electronic invoice payment. Process invoices immediately to adhere to the 30 day prompt Payment Act to avoid late penalty payment.

Correct and resolve billing errors prior to processing and submitting invoices for payment to the CFO office. Returned any incorrect invoices back to the vendor for correction when necessary to adhere to a proper valid invoice.

Route mail, scan, email, fax, incoming and outgoing calls to the appropriate designated office Manager, Administrative Staff and/or staff employee.

Maintain monthly record keeping of all incoming invoices for tracking purpose to avoid payment duplication and submission of invoices to CFO for payment.

Prepare procurement funded orders in the budget and procurement Momentum system for government credit card purchases and/or requisitions for equipment, supplies, parts, service, and self-employed contractors for various Services areas within the Central Productions Services Division.

Maintain procurement and time attendance files for Administrative Officer and Administrative Assistant kept on a fiscal year basis. Dispose of files when the time life has expired based the government Agency policy. All documents were properly disposed to avoid violating of exposing personal document information.

Serve as timekeeper for a staff of 30 employees. Process timecard in the Agency DFAS payroll system on a daily basis and submits biweekly. Adjust timecard by amending changes made by the employee. Serve as backup to other Division timekeepers in their absence. Knowledge of policy regulations for Time & Attendance.

Pick up and deliver office mail to various offices within the Agency. Xerox documents and distribute when required.

Type draft documents in final format and other documents on the appropriate form in the Agency forms data base.

Analyze and resolve staff employee problems with payroll, invoices, do research of information for backup with supporting documentation to resolve the matter.

Research Sam.gov data based to ensure that all vendors doing business with the federal government go through Dun and Bradstreet to get a valid Duns Number and register their business in Sam.gov. Alert vendor if registration has expired to update their registration.

Maintain inventory for office supplies. Assist Administrative Officer with the restocking of supplies based on the office needs.

Assist with call in repairs of government-owned equipment: Xerox, fax, scanner, computers, and printers and office moves. Assist staff employees with furniture, office equipment setup and phone service with the Agency Facilities and/or Telecommunications office.

Perform other duties required as needed.

April, 2006- May, 2009. *********@*****.***

INTERNATIONAL BROADCASTING BUREAU, VOICE OF AMERICA Washington, DC ADMINISTRATIVE ASSISTANT

Process complex self-employed Video Editors, TV Directors, Make-up Artist, ENG Cameraman POV contractor’s invoice along with outside vendors billing for programming services, supplies, equipment or parts via electronic invoice payment. Process invoices immediately to adhere to the 30 day Prompt Payment Act to avoid late penalty payment.

Route mail, scan, email, fax, incoming and outgoing calls to the appropriate designated office Manager, Administrative Staff and/or staff employee.

Maintain monthly record keeping of all incoming invoices for tracking purpose to avoid payment duplication and submission of invoices to CFO for payment.

Pick up and deliver office mail to various offices within the Agency. Xerox documents and distribute when required.

Maintain inventory for office supplies. Assist Administrative Officer with the restocking of supplies based on the office needs.

Type draft documents in final format and other documents on the appropriate form in the Agency forms data base.

Pick up and deliver office mail to various offices within the Agency. Xerox documents and distribute when required.

Perform other duties required as needed.

January, 2006 –March, 2006 *********@*****.***

FOOD & DRUG ADMINISTRATION Rockville, Md

STAFF ASSISTANT

Answered switchboard for clients who are need for certificates for exportation over seas.

Opened mail to date and process & directed them to the proper designation.

Enter client’s information in to the Administrations database.

Assigned application to employees to issue certificates one the certificates are done I lodge them out to be mailed to the clients.

May, 2005- September 2005 *********@*****.***

INTERNATIONAL BROADCASTING BUREAU, VOICE OF AMERICA Washington, DC

ADMINSTRATIVE ASSISTANT

Answered Supervisors phone line when needed.

Processed time and attendance for the supervisor and 38 employees in Web-Tatel for payroll.

Typed up travel arrangement for employees.

Logged and processed invoices for POV contractors for payments.

Scheduled appointment for the conference room when needed.

Routed mail, faxes incoming and outgoing calls to the proper designation.

Oct, 2004- January 2005

DC. CHAMBER OF COMMERENCE Washington, DC

ADMINSTRATIVE ASSISTANT INTERN

Handled different Web sites research.

Updated client’s information in the Chamber of Commerence database.

Called clients to update their e-mail address.

Managed mail stamp machine, faxes, copy machine etc.

Mailed out invoices for payment, and business starter books.

Keep track of employee’s annual leave, times and dates.

2001-2002 EASTECH PROFESSIONAL SERVICES Silver Springs, MD

DEPARTMENT OF HEALTH AND HUMAN SERVICES

ADMINSTRATIVE ASSISTANT

Provided clerical services to staff members.

Directed mail, faxes incoming and outgoing calls to the proper designation.

Managed the Receptionist switchboard when needed.

Scheduled appointments when needed.

Managed logbook for walk-ins, and new clients.

Provided customer service to clients in person.

1997-2001

DEPARTMENT OF SOCIAL SERVICES Landover, MD

CASEWORKER

Completed provider clearance though Child Protective Services.

Determine eligibility status for client’s by using the income guidelines for Child Care.

Input client’s information into the computer system.

Submitted monthly reports to the supervisor.

Managed a caseload of approximately 300 case records or more.

Provided customer service to client’s though mail, and in person.

EDUCATION

1986-1989 International Correspondence School High School Diploma Stranton, PA

3/2004- 03/2005 - Stratford Career Institute Washington, DC

Administrative Assistant/ Secretary Program Certificate

November 2004-2008 - Axia College of Western International University Phoenix, AZ

SKILLS

Windows 2010

Microsoft Office 2010: Word, Excel, Outlook, PowerPoint

Internet

Defense Financial Accounting System (DFAS Payroll System)

Momentum (Budget & Procurement Accounting System)

ACCOMPLISHMENTS:

2000 Outstanding Clerical Support and Customer Services Certificate.

05/2002-12/2002 United Community Against Poverty program for Microsoft Office training Capital Heights, Md

REFERENCES:

Upon Request

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