Customer Service Sales
Resume:
Eric Tognollo
****.********@*****.***
*** ******** ******* ****, ******* – FL 32828
Linkedin: https://www.linkedin.com/in/erictognollo
OBJECTIVE: EXECUTIVE POSITION IN CUSTOMER SERVICE / PRODUCT MANAGER / LOGISTICS / DEMAND PLANNING
Qualifications
Professional experience working in the international Market with both imports and exports, through multinational companies and medium sized businesses. Experienced in the technology market, dealing with both suppliers and with the largest customers of the branch.
Channel analysis, inventory management, negotiation skills, demand planning, customer service, collaboration, planning, forecasting, supply planning, sales, logistics and product administration in the analysis, from pre–Purchase Order (PO) activities receipt to Proof Of Delivery (POD) have always been present throughout my professional life.
Leadership skills and people management, acquired for coordinating direct and indirect Sales team employees. Management of thirteen account managers for a year.
Exposure in technologies fairs, and responsible for internal training to others when new products are coming to the portfolio, developing also presentation skills.
Fluency in Spanish and Brazilian Portuguese.
Work Experience
Mobimax Feb 2014 to May 2015
Product Manager
Responsible for Legal Certifications process (ANATEL and InMETRO);
New products prospection and importation, from China;
Frequent contact with suppliers in United States, Europe and Asia;
Portfolio definition, together with Sales team;
Demand planning and product forecasting; and Inventory management experience and daily data channel analysis and warehouse management.
Cellular Mix Jun 2013 to Feb 2014
Product Specialist
Demand planning and forecast products for phones and gears for Operators (TIM) and Samsung Retail Stores;
Portfolio definition and Buying experience
Inventory Management experience, with strong channel analysis for each Store and region, together with Marketing team for better campaign results;
Credit management and payments, pricing and management of insurance for mobile phones;
Brightstar Oct 2012 to May 2013
Sales Operations Specialist
Demand planning and forecast of products with the Commercial Team (Sales Managers) for Retail;
Portfolio definition, taking in consideration exclusivity products for some niche market;
Trade policies definition and focus customers as well as go to Market time planning and campaign definition;
New customers prospectation;
Price management – dealing with VPC, budget and price protection;
Monitoring and scheduling deliveries, and logistics related;
Inventory Management, business data analysis involved, graphics and dashboard creation;
Allied Advanced Technology S/A
Account Manager Jun 2011 to Sept 2012
Customer relationship marketing E-Commerce, acting together with the country’s four largest customers (Retails);
Responsible for sales of mobile phones and accessories, also including others technological products, as tablets, laptops and wire line;
Portfolio definition;
On Line sales coordination, together with the marketing team;
Inventory Management control.
Import and Export Analyst Jan 2010 to Jun 2011
Importation of technology products and accessories associated;
Responsible for analysis of costs and taxes that this process entails;
Export of mobile phones;
Expertise in Sales, with a focus on accessories, and prospecting for clients, coordinating with representatives, as well as support for Sales for new products;
Inventory management and analysis.
South America Food Jul 2009 to Jan 2010
Export Trade
Coordination and process knowledge export Trading Company being responsible for research and channel market analysis in the meat market;
Development of new markets and potential customer prospecting partners and representatives, with developments for sale;
Production monitoring and follow up, as well as manage logistics process.
Elcoma of America Ltda (Miami/FL) Jun 2009 to Sept 2009
Logistic Distributor
Management and inventory control;
Monitoring and follow up products in transit and warehouse procedures; regarding all logistics process;
Frequent contact with suppliers in the United States and Asia.
Group JBS Jun 2006 to Apr 2009
Export Analyst Senior
Managing the inventory level according to the sales plan and market analysis;
Customer focus, working together with customer in order to provide better care, manage expectations, including visits to production plants or guided visits to the office;
Support Sales Department, working in contract negotiations, demand planning and billing control;
Deliveries monitoring along the Logistic Providers; and frequent monitoring and contact with production plants;
Order management
Education
MBA - Management with emphasis in International Management, General Management, Finance and Entrepreneurship - Anhembi Morumbi University (2008).
Degree in International Relations - Pontifícia Universidade Católica de Goiás (2005).
Extra Courses
ERP System
Analysis of Taxation on Import and Export – by Aduaneiras
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