Engineer Customer Service
Resume:
J. BURL D’ALBORA
Warwick, RI 02886 ************@*****.***
SUMMARY
Electrical Engineer with extensive experience in the repair, design and construction of complex electronic systems, in ergonomics, computer programming, computer networking, open and closed loop motor and position controls and laser technology. Strong technical, analytical, problem solving, communication and relationship management skills.
PROFESSIONAL EXPERIENCE
Contract Engineer / Technician 2012 – Present
Various short term projects mostly involving marine electronic installations.
EATON POWERWARE 2006 –2011
Service Engineer
Repaired three phase Uninterruptible Power Systems.
Systems ranged from 30 KVA (30000 watts) to about 300 KVA.
Supported 9315, 9330, 9355, and 9390 models.
Performed on-site support for banks, investment trading facilities, schools, libraries, hospitals, and stand alone MRI facilities. You would for example find a UPS on an MRI machine.
Established reputation for outstanding customer service.
Prepared detailed documentation of repairs performed.
CONTRACT ENGINEER 2001 - 2006
Serviced and repaired electro-mechanical equipment
Sample Projects:
Honeywell, Woonsocket, RI: Calibrated equipment.
Stop and Shop, Fall River, MA: Repaired and maintained warehouse automated fork lift systems.
Lenza: Performed remedial work on defective motor controllers at customer sites.
ELECTRO-FILMS INC. 1980 –2001
Equipment Engineering and Maintenance Supervisor
Provided In-house support of a supplier of thin film microelectronic components used in advanced instrumentation systems, weapon systems, space systems, and medical applications.
Supervised, trained and mentored a staff of 10.
Supported Laser systems used to trim resistors, scribe ceramic, drill and machine ceramic substrates.
Used YAG and CO2 laser systems:
Designed and built six semi-automatic inspection stations, improving productivity of inspectors.
J. BURL D’ALBORA Page 2
Supported various spin coaters, spray coaters, optical mask aligners, step and repeat reduction cameras, CCTV systems, video recorders, vacuum deposition systems, and a variety of environmental test chambers.
Established Technical Services Department to carry out maintenance on capital equipment and provide a vehicle for building in-house solutions to technical problems.
Wrote and implemented a maintenance plan for production machinery that increased the availability of equipment for use in production.
Designed and supervised construction of the control systems for six pick and place machines, increasing capacity by 500% at a cost substantially below systems available from outside vendors.
Tested and recommended the purchase of new trimmer measurement systems that proved to be far more reliable that the originally installed systems.
Special Projects Engineer
Designed updated control system for 20 year-old semi-automatic pick and place machine, thereby extending its service life for approximately 20% of replacement cost.
Designed and built a laser scribing system freeing up a more valuable trimmer previously used for this function.
Trained technicians and served as the technician of last resort.
Equipment Engineering Supervisor and Special Projects Engineer
Rebuilt a preventative maintenance system.
Authored procedures and job descriptions in support of Electro-Films’ ISO 9001 certification effort.
Revised preventative maintenance plan to reflect new process demands and to make plan more consistent with company QA manual.
Designed and built a copper plating system.
Designed and supervised the construction of a process waste water collection and treatment system to improve the company’s compliance with its sewer discharge permit.
Prior experience with Raytheon Submarine Signal Division
EDUCATION
BS, Electrical Engineering Technology, Roger Williams College Magna cum Laude
COMPUTERS
Microsoft Office, AutoCAD, plc ladders, Assembly language, FORTRAN, BASIC, C++
MILITARY
Honorable Discharge, US Navy
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