Business/Systems Analyst

Sidney Anderson

**** ******* **** ● Durham, North Carolina 27707 ● 919-***-**** ● *****@**.**.***

SUMMARY OF QUALIFICATIONS

Motivated team player, with strengths in communication, relationship-building and mentoring.

Specializing working in complex and demanding environments.

Project Management ● Project Implementation ● Project Methodologies ● Training ● Data Gathering & Analysis Vendor-client Relationships ● Budgets, Forecasts & Schedules ● Strategic Planning Change and Release Management ● Process Improvement ● Disaster Recovery

PROFESSIONAL HISTORY

Functional System Analyst

Deutsche Bank – Cary, North Carolina ● March 2015 to April 2016

Liaison between the business and the IT team to ensure appropriate systems and needs are effectively delivered.

Ensuring ongoing communication between IT and business

Capturing stakeholders needs

Eliciting requirements and documentation

Creating and maintaining User guides, SOPs, Process maps and Diagrams

Training: Classroom and virtual

System Administrator / Portfolio Analyst, Enterprise Project Management Office

Blue Cross and Blue Shield of North Carolina – Durham, North Carolina ● January 2011 to September 2014

Provided system administration for resource capacity and forecasting system.

Provided support to clients both virtual and onsite

Maintained Standard Operating Procedures, Policies, Administration Guides

Performed system analysis, Test case scenarios

Developed and maintained training curriculum and application job aids

Facilitated training and configured environments

Managed migrations

Managed ad-hoc upgrades / patches

Managed communication

Provided management with best practices and future trends

Sidney Anderson

Page 2 ● *****@**.**.***

Sr. Technical Analyst, Information Services

Blue Cross and Blue Shield of North Carolina – Durham, North Carolina ● January 2006 to December 2010

Provided system administration, maintenance and support.

Microsoft Project Server and SharePoint technologies

Managed tools developing a repository for the project management community. Managed schedules, tasks, deliverables, meetings and project documents. Provided daily administration, dedicated support, training and reporting. Monitor competitors' products and services.

QuickBase (Intuit)

Responsible for provisioning, installation/configuration, operation and maintenance of application and related infrastructure. Provided daily administration, dedicated support, training and reporting. Monitor competitors' products and services.

Tenrox

Maintained user accounts. Performed system monitoring, verified the integrity and availability of infrastructure. Investigate and troubleshoot issues. Provided daily administration, dedicated support, training and reporting.

Portfolio management

Supported and maintained project portfolios at Divisional levels. Conducted detail analysis, facilitated weekly stakeholder meetings, prepared reports.

IS On boarding

Developed curriculum to orient new hires into the IS division. Facilitated sessions. Worked with management for ad-hoc training.

Resource Technical Manager, Information Services

Blue Cross and Blue Shield of North Carolina – Durham, North Carolina ● July 1997 to December 2005

Managed team of IT Engineers and Architects.

Oversaw the integration of application upgrades, utilities, security requirements, network Topologies, Telephony configurations and Disaster Recovery

Defined and developed capacity requirements and thresholds

Secured staff

Conducted performance appraisals

Managed contract for services

Provided management with best practices and future trends

Manage and maintained budget

TECHNICAL SKILLS

Microsoft Lync, MS Office 2007, SharePoint 2013, Project Server 2013, Planview, Tenrox, Tivoli, Citrix, Business Objects, SQL, JIRA, Service Now, WebEx

FORMAL EDUCATION

Bachelor of Science, Business Administration Management and Organizational Development Mount Olive College, Mount Olive, NC

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