Customer Service Sales

MARIA RAQUEL B. AQUINO

Mobile Number +971-**-*******

Email: *****.**********@*****.***

Career Objective:

Seeking for a challenging position to share my broad work experience and to apply my skills to ensure effective and smooth operation of the company. Career Profile:

Experienced Office Administrator and Customer Service Supervisor known for being highly motivated, organized and flexible. Offering dedication and ability to handle and lead office administrative work effectively. Has key functional administrative skills as follows:

• MS Office Proficient – Word, Excel and Power Point

• Organizational skills – Arrangement of Meetings and Documentation

• Leading Office Staff, fast learner and with ability to prioritize and handle stress in fast paced environment

• Can handle multi-task jobs from clerical, accounting, inventory, customer service and administrative Educational Attainment:

COLLEGE : St. Paul University (formerly St. Paul College of Manila) Bachelor of Science in Information & Computer Science; Graduated on 18/03/1989 Work Experience:

04/01/2011 to 05/02/2016

PILLARS 5, INC.

Pasig City, Philippines

Job Description: OFFICE ADMINISTRATOR

Supervises the smooth operation of office activities and keeps track the productivity of staff

Monitors daily/weekly/monthly Sales and Inventory Report of Head Office and various Servicing Builders

Prepares/Maintains Reports such as Sales, Distributor’s Registration, performance and other procedure

Prepares Daily Time Record of Employees and monitors available leave balances

Creates and administers System’s users login and password

Carries out routine maintenance and repairs on Workstation of staff

Prepares Petty Cash Liquidation Report

Computes/Processes weekly and monthly commission of Distributors

Tracks/Monitors Local and Online Transactions

Reviews and approves daily deliveries by location and trip tickets

Answers inquiries regarding product, new compensation plan program and commission detail

Performs some accounting work (issuance of debit/credit memo, check vouchers and updates bank deposits)

Maintains a systematic and organized files

01/01/1997 to 03/01/2011

MULTI-PURE PHILS. CORPORATION

Makati City, Philippines

Job Description: CUSTOMER SERVICE SUPERVISOR

Oversees the Customer Service Department of the company

Checks/approves Sales Invoices, Delivery Receipts, and Inventory Transaction Slip

Monitors daily/weekly/monthly sales report of Head Office and provincial service center

Gives approval for all sales transactions done from provincial service center

Answers inquiries regarding product, company’s new program and commission details of distributors

Attends/receives customer request for unit service and placement of order

Attends and resolves complaints of Customers regarding services, procedures and order issues

Prepares/handles sales summary of all credit card transactions

Coordinates with affiliated credit card companies for any concerns encountered during sales transaction

Reviews and approves daily customer service schedule by location and settled trip tickets

Handles some accounting works such as updating Books of Account, Daily Collection Report and Petty Cash

Maintains a systematic and organized files

18/03/1996 to 31/12/1996

MULTI-PURE PHILS. CORPORATION

Makati City, Philippines

Job Description: ORDER PROCESSOR

Prepares Sales Invoices, Delivery Receipts and Official Receipts

Monitor stocks/consigned item from provincial service center

Gets approval from the affiliated banks for all credit card transactions

Monitors issuance of promotional items to independent distributors

Prepares daily/weekly/monthly sales report

Answers phone inquiries regarding the product, company’s compensation program and commission details of independent distributors

Attends/receives customer request for unit service and placement of order

Maintains a systematic and organized file of Order Processing records 28/12/1992 to 16/03/1996

PSI TECHNOLOGIES, INC.

Taguig City, Philippines

Job Description: DATA ENCODER

Tracks and monitors the daily production yield by encoding production inspection reports and generating yield analysis reports in daily/weekly/monthly basis for distribution to Process Engineers and other department concerned.

Tracks the status of Close Lot Report

Updates the different graphics to establish the trend and status of the different device lot

Types/generates Memoranda, Process Instructor, Weekly Close Lot Report, Engineering Change Notice, Engineering Disposition Note, Assembly Yield Report/Graphs and other Process Engineering Report

Maintains a systematic and organized file of all Process Engineering records

Coordinates with the concerned department and/or individuals on all matters affecting the yield status necessary for the preparation of the various reports

Follows-up the concerned engineers or technicians for the timely submissions of their reports

Routes/distributes specifications, process instructions, engineering change notice, flowcharts and other documents to all department concerned

17/09/1990 to 15/09/1992

SEVILLA TRADING CORPORATION

Malabon City, Philippines

Job Description: ACCOUNTS PAYABLE CLERK

Checks and computes all accounts payable to company’s supplier, insurance company, etc.

Issues counter receipts for the supplier for processing of check payment

Prepares vouchers and sales/cash invoices

Releases check payments to supplier

In-charge in handling company’s important documents (licenses, business permits and insurances policies)

Answers phone inquiries regarding the products and placement of order

Maintains a systematic and organized accounting file records

Prepares/generates the following – Check Voucher, Weekly Accounts Payable Report, etc.

Assists in preparing inventory report of office supplies 02/10/1989 to 30/07/1990

SHOWA INTERNATIONAL CORPORATION

Quezon City, Philippines

Job Description: EXECUTIVE ASSISTANT

Answers phone calls

Prepares proposal letters, price quotation and other needed report

Prepares brochures and product samples for presentation to the client

Prepares vouchers, invoices, inventory status and petty cash report

Checks/handles product inventory, petty cash fund and replenishment

Maintains a systematic and organized file of the company

Collects client’s account

In-charge in handling bank transactions such as deposit, withdrawal and check encashment

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