Sr. Customer & Manufacturing Quality Engineer, & SPC Manager

Jaime “ Jojo” F. Javier Jr.

Home Address: *** ******** *****, *** ****, Guiguinto, Bulacan, Philippines. 3015

Mobile Phone No., +63-917*******, +63-943*******

Email address: ************@*****.***

Career Summary

18 years of semiconductor work experience in Customer & Manufacturing Quality Assurance, Failure Analysis, Statistical Process Control, MSA, and Customer Service.

Systems/Tools: TS16949, QS9001, APQP, FMEA, Control Plan, PPAP, Project Management, Error-proofing, Maverick Control, ITR/MRB, 8D Process, MSA

Job Experience

August 2007 – October 2015 (Retrenchment due to economic circumstances) Fairchild Semiconductor, Cebu

Sr. Customer & Manufacturing Quality Engineer

Process Control (Error-proofing, SPC, & MSA) Functional Manager (concurrent function with Sr. QA Engineer function)

Sr. Failure Analysis Engineer

Strengths:

Handling high profile & difficult customers

Root cause investigation, risk assessment, containment, corrective & preventive action generation & proliferation, lessons learned & best practices implementation.

Manufacturing Quality Systems & Controls

QA gating, In-process monitoring, & Product reliability monitoring

Hold lots management

Maverick Controls

Quality Audits

Error-proofing, Process Control(KPIV & KPOV)

SPC, Data Analysis, MSA

Failure Analysis

1.Customer Quality Engineering details:

Strength: Establishing & maintaining good customer relationship & gaining customers’ trust (Major customers include: Continental, Bosch, Delphi, Apple, Huawei, Sony, Samsung, Dell)

Performance Metrics:

Customer complaint on-time closure & 8D report customer acceptance

Initial response(4D)

Final 8D report

Immediate & effective containment actions (“Stop the bleeding”).

Material containment

Process containment

Risk assessment (quality & reliability)

Problem Scoping

Accuracy and speed of root cause investigation

Effective utilization of appropriate problem solving tools

Efficient root cause investigation planning & speed of execution

Accurate identification of technical, systemic & escape root causes

On-time & effective generation and execution of corrective & preventive actions

Generation of corrective & preventive actions to address identified technical, systemic & escape root causes.

Review and challenge accuracy of root causes & effectiveness of corrective and preventive actions with the 8D team.

Assessment, measurement, & monitor of effectiveness, feasibility & sustainability of the corrective & preventive actions

Definition & installation of error proofing controls

Proliferation of effective actions

Lessons learned & best practices feedback & implementation to product design/development team and production team.

Responsiveness to customer requests & inquiries

Response time to customer inquiries

Lead time to complete customer requests

Product reliability assessment champion

Leader & driver of cross functional teams (8D team) in resolving customer complaint.

Customer’s point of contact/communication in Fairchild factory.

Timely updates to customers on customer complaint, customer requests and inquiries.

Leads & facilitates face to face meetings & conference calls with customers.

Hosts customer & 3rd party quality audits & visits.

Reports quality performance to management.

2.Manufacturing Quality Engineering details:

Strength: Quality & system control management

Primary Responsibilities:

Hold Lots Management - ITR(Internal Trouble Report)/MRB (Maverick Review Board) System

Maverick Controls (MYA & SBL, PAT)

QA Gating, In-process Product & Process Monitoring, Product Reliability Monitoring

IQA(Incoming Quality Assurance) & OQA(Outgoing Quality Assurance)

Manufacturing Systems (CAMSTAR, QIMS)

Quality Management Systems

New Product Introduction/Development

Change control management(CCRB- Change Control Review Board)

APQP, FMEA, ALR(Assembly Level Reliability) & Control plan management

Internal & external/customer audits, International Standards(ISO9001, TS16949) audits

Product Reliability Assessment

Line Certification management.

3.Process Control Management details:

Strength: Error-proofing, process controls, SPC, MSA, Data Analysis

Primary Roles:

Sets the direction for the site’s process control implementation and improvements.

Driver for Error proofing and automation controls. Lead & drive cross functional teams to the implementation of various error-proofing controls at FOL, EOL, & Test & Finish processes that lead to no repeat quality issue and significant customer complaint reduction.

Manages Statistical Process Control implementation in the manufacturing floor.

Collaborates with manufacturing, process, and test engineering to identify the critical parameter/s for each of the area of operation and installation of error- proofing, process controls & monitoring.

Responsible for the site's statistical methods to analyze, control products variations, and improve process performance.

Data analysis champion.: Systems: Data Power, CAMSTAR, Peoplesoft, Engineering Work Bench

Manages site’s Measurement System Analysis

4.Failure Analysis Engineering details:

Primary Functions:

Manages the failure analysis laboratory operation & technology development.

Cater failure analysis services for all customer returns, line fallouts, new product qualifications, reliability monitors, ITR/MRB analysis and other subcon & other sites’ failure analysis requirements.

Preventive maintenance of failure analysis equipment & tools.

Development & improvement of failure analysis capabilities. Current capabilities include SEM/EDX, SAM, Micro-probing, curve tracing, bench setup verification, package de-capsulation analysis, die de-processing analysis, package cross section analysis, liquid crystal analysis, reactive Ion Etching, FTIR, low and high magnification inspection.

Achievements:

Major Projects:

Error-proofing controls implementation at final test operation.

oProject Objective Statement: Zero out device mixing and test escape defects as the top defect and customer return contributor of the site for year 2015.

oError-proofing Items:

i.Handler auto-purging

ii.Anti-cable swapping for multi-test sites

iii.Mechanical poka-yoke

iv.Unit board ID testing

v.Hardware ID scanning

oResult: Zero repeat occurrence as of 10Oct’15

KPIV projects at Die attach, Wire Bond, & Mold.

o Temperature monitoring, auto-charting, auto-alert & auto-machine shutdown control.

Machine Level SBL, auto-alert, auto-data collection

oNSOL/NSOP and other top and critical losses at wire bond & die attach processes.

Error proofing controls as a result of improvements from 8D process:

oClip auto-purge during oven trip-off and auto-block loading of clips if temperature profile is out of specs until machine correction & stabilization.

oArcherfish Auto-pressure compensate Function + unit DA skip function

SPC Migration from SPC Pro & RSPC to CAMSTAR MES

Other Achievements:

Zero audit (customer & TS/ISO) call outs on SPC & MSA for year 2014-2015

Provided significant contribution on site’s customer return reduction from rolling count of 300 to the current level of 15.

Established solid relationship with regional CQEs & customers which earned multiple commendations from both regional CQEs & customers.

Instrumental to Fairchild being nominated as 2015 Best Supplier by Dell as major representative of Fairchild, Cebu factory.

Significant reduced/zero out highlights/complaints from top automotive customers which is the top challenge for the CQE group.

Trainings: Data Power, Advance SPC, CAMSTAR

May 2006 – August 2007 Amertron Inc., Clark Field, Pampanga

Customer Service Manager & NPI Head

Customers’ main contact on new business opportunities, new projects, delivery & quality concerns, as well as other inquiries & special requests.

Manages all customer communications, and lead resolution of all customer logistic & quality issues.

Leads & coordinates with all departments in resolving customer issues/concerns.

Manages all customer visits & company presentations.

Manages costing, pricing, quotation generation & company sales budget.

Manages production planning, lot traveler generation, shipment scheduling, and closely working with production operations managers on capacity management.

Head New Product Introduction Department

Interfaces with marketing department on new projects and product improvements.

July 2005 – May 2006 Analog Devices, General Trias (ADGT)

Customer Quality & Reliability Engineer

Section Head

Performance Metrics:

Customer complaint on-time closure & 8D report customer acceptance

Initial response(4D)

Final 8D report

Immediate & effective containment actions (“Stop the bleeding”).

Material containment

Process containment

Risk assessment (quality & reliability)

Problem Scoping

Accuracy and speed of root cause investigation

Effective utilization of appropriate problem solving tools

Efficient root cause investigation planning & speed of execution

Accurate identification of technical, systemic & escape root causes

On-time & effective generation and execution of corrective & preventive actions

Generation of corrective & preventive actions to address identified technical, systemic & escape root causes.

Review and challenge accuracy of root causes & effectiveness of corrective and preventive actions with the 8D team.

Assessment, measurement, & monitor of effectiveness, feasibility & sustainability of the corrective & preventive actions

Definition & installation of error proofing controls

Proliferation of effective actions

Lessons learned & best practices feedback & implementation to product design/development team and production team.

Responsiveness to customer requests & inquiries

Response time to customer inquiries

Lead time to complete customer requests

Product reliability assessment champion

Leader & driver of cross functional teams (8D team) in resolving customer complaint

Customer’s point of contact/communication in Fairchild factory

Timely updates to customers on customer complaint, customer requests and inquiries.

Leads & facilitates face to face meetings & conference calls with customers.

Hosts customer & 3rd party quality audits & visits

Reports quality performance to management.

Achievements:

Thru fast & accurate failure analysis & “extra mile” quality support, ADI has been named “2005 #1 Supplier of the Year” by LG Electronics

Initiated and driven backend improvements thru major re-layout and process flow improvements

Lead successful & on-time resolution of tough mixing & post-test misprocessing issues of the site.

Aug 2004- July 2005 Crypton Technology Phils., Inc. – Representative for ON Semiconductor

Senior Technical Sales Engineer

Primary Functions

Explore, identify, and develop new business opportunities

Sustain good relationships with present customers by attending to their technical & logistic concerns, as well as maintaining a regular/constant product presentations/offerings that will sustain customers' growing needs/requirements.

Explore new business opportunities with present customers by going in-depth into customers' products at the lowest level possible.

Work with customers to create demands/design-ins

Innovate to achieve sales target

Aug 1999- July 2004 Motorola Communications Phils. Inc., Semiconductor Products Sector

Senior Field Quality Engineer

Scope: The purpose of my job is to serve as the trusted ally of the customer and aggressive advocate for all quality issues and initiatives in pursuit of Total Customer Loyalty.

Primary Functions:

Customers’ point of contact, 24 hrs on-call customer advocate for all quality related issues.

Work hand in hand with both Motorola factories & customers, with reject/defect on-site validation using customer’s bench set up and/or production set up, plus laboratory verification equipments as preliminary stage of an effective failure analysis.

Work to resolve all major (line-down situation, massive fallout, critical field rejects …etc) & minor quality issues within the allowable cycle time.

Work with application/customers’ engineers to develop application boards which serve as the primary Field Failure Verification tool. This gate ensures that all returns coming back to the factories for analysis are true rejects and are value added returns. The application boards will likewise be the vital tool in TNI/NTF analysis correlating ATE component level testing into customer module level testing. Validated rejects will then be sent to corresponding FA sites for further FA (when needed) & CA generation & implementation.

Interfaces with Motorola Customer Quality Engineers & product engineers on all customer returns & major quality issues.

Align company’s quality goals with customers’ goals

Follow up and challenge Corrective actions, making sure they are complete, on time, and acceptable to customers

Present CA reports to customers and close the issue with them afterwards

Work and innovate to meet customer’s expectations on DPM reduction, cycle time & response time improvements. Work with customers on achieving their metric goals.

Assist Motorola factories in quality audit preparations

Assist customers on quality audits at Motorola & Motorola subcon factories

Hold regular quality reviews with both customers & Motorola management

Arrange and host immediate conference calls with customers and Motorola factories on urgent occasions

Responsibilities include weekly reporting & customer monthly scorecard presentation.

Champion improvement/cost reduction projects.

Achievements:

Achieved breakthrough by bringing customers’ quality incidents backlog from a height of 800 open incidents down to less than 10 open incidents in the span of first 4 -month stint with the company.

This is by driving corrective actions aggressively and resolving quality issues with customers in the shortest cycle time possible. This includes teaming for excellence with application engineers, sales

group, and factory quality and product engineers.

Achieved goal Product Analysis cycle time in 4 months time. From an average cycle time of 150days, brought down to an average of 14 days product analysis cycle time.

Maintained an excellent Customer Quality Scorecard that is being reviewed with both Motorola & customer management on a quarterly basis.

Consistently exceeded business metrics/goals on cycle time, backlog, # of FA submission & customer PPM goals.

Cost reductions by Product Analysis avoidance, reduced PA submissions to factory by an average of 300% through field verification activities utilizing curve tracers, microscopes, design modules, bench setup, and customer verification setups(Motorola estimates FA total cost at $2K/unit)

Lead specially formed team in resolving major customer quality issues

Assisted customer audit team for Assy & Test site qualification for new products (AMKOR Korea)

Assisted customer audit team for revalidation of corrective actions (8D) in ASE Korea

Built Field Failure Verification set up capability for PCIC, 68HC908A_60, 68HC912D, MCU60 & PEC

Customers:

ContiTemic Automotive Philippines, Inc.

LEAR Automotive

NEC Philippines

Feb 1997 – Aug 1999 Texas Instruments Phil. Inc.

Loakan Rd., Baguio City, Philippines

Product/Test Engineer

Improved yields of assigned products by 30% in less than a year

Implemented changes on the test flows based on approved analysis which gave the company big savings from test time reductions & burn-in eliminations.

Worked on projects such as Burn-in elimination. Test flow simplification, Loadboard checkers, program debug, etc.

Offloaded new devices successfully with an average test yield of 98%

Handled Networking solutions such as LAN applications, ethernet, internet solutions, as well as switching systems, access network solutions, end-to-end multi-media solutions, hard disk, and the ADSL (Assymetrical Digital Subscriber Lines) solutions

PRIMARY FUNCTION:

Offload, characterize, analyze, evaluate and assists in the implementation of operation

processes for yield, quality, and reliability and cycle time

improvement of assigned products.

EQUIPMENTS AND TOOLS USED:

Automated product Test Equipment (VLSI (Teradyne), MSO (Polaris, V-Series))

Precision electrical measuring instruments, professional computer with peripherals.

FA & Reliability equipments.

TECHNICAL SKILLS

test program knowledge and ability to generate them

device testing knowledge

understanding of testing concepts/algorithms and ability to

design /write them

device functionality knowledge

test and laboratory equipments knowledge

assembly process knowledge

wafer-fab process knowledge/device physics knowledge

device design knowledge

ability to train and impart knowledge

problem-solving skills

ingenuity

knowledge of quality and reliability of device/process

knowledge of burn-in and reliability modeling

knowledge of testers and handlers and the ability to

operate/diagnose/calibrate/repair these equipments /machines

Knowledge of Unix Operating System

Oct 1994 – Feb 1997 Kodak Phils. Ltd.

Pasong Tamo, Makati, Metro Manila, Philippines

Technical Service Engineer & Quality Monitoring Specialist

Chosen to provide excellent quality services to Kodak franchise dealers throughout the Mindanao region

Significantly improved response time and customer satisfaction

Maintained excellent Kodak quality prints through consistent quarterly audits and continuous process monitoring

Provided excellent software/hardware support

Excellently maintained customer’s photographic equipments

1993 - 1994 Pascual Laboratories Inc.

Balagtas, Bulacan, Philippines

Plant Maintenance Engineer

Maintained a defect free machineries through excellent preventive and corrective maintenance

Created Standard Operating Procedure on machines for proper operation and maintenance

Designed and install new building electrical layouts

Installed standby power generator

Degree 1988 - 1993

Mapua Institute of Technology

Intramuros, Manila, Philippines

Bachelor of Science in Electrical Engineering

Taken BSECE units in St. Louis University, Baguio City, Philippines

Trainings:

Fairchild Semiconductor

Measurement System Analysis

Advance Statistical Process Control & Design of Experiment

Introduction to Project Management

Failure Analysis

EOS (Electrical Over-Stress) & ESD (Electro Static Discharge) Training

Delphi Error Proofing

SC70 Assembly, Test, QA, & Reliability (Penang Malaysia)

Data Power (PDF Solutions) (Singapore)

Amertron Inc.

Customer Service Effective Customer Presentations (Shanghai, China)

Analog Devices

Customer Satisfaction

Crypton Technology

Power supplies & Analog Devices (Bangkok, Thailand)

Motorola

TS16949:2002 Quality System

Digital Six Sigma

CAN (Controller Area Network) training (Cebu, Philippines)

Customer Quality Incident training (Beijing, China)

Micro Controller (MCU60) training (Austin, Texas, USA)

Smart MOS training, plus design module verification training (Toulouse, France)

Customized design module verification (Munich, Germany)

Customer Interface (Munich, Germany)

Special assy & Test training (Kuala Lumpur, Malaysia)

Customer return Tracking System (Singapore)

Six Sigma (Singapore)

Texas Instruments

Flash Memory

AWK programming

UNIX

Shell Script writing

Mega pascal Programming

Polaris Programming

Failure Analysis

Root Cause Analysis/Fault Tree Diagram

Wafer Probe

Overall Equipment Effectiveness

CDSP (Customized Digital Signal Processor)

Assembly/Finish Defect Orientation

Industrial X-ray

253310.C Process Flow

CMOS Design

Fab Topics Related to Product Engineering-CMOS

CMOS Process Flow for Engineering

Product Characterization

Test Techniques

Test Creation

Test Program Generation

Transistor, ICs and Test

Test Interface

7QC Tools

DIX Guidelines

Characterization & Data Analysis

Device Analysis & Evaluation

Kodak

Kodak Color Care Program

Kodak Photographic Machines & Equipment

(1501/901/KML-20/2201/1201/440L/330L)

Digital Printing Station (DPS)

IIEE

System Protection (IIEE)

Equipment Use in System Protection

Fundamentals in Lighting

Advance Technology Solution (ATS)

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